No light bulb in our storage unit. We put one in, but the fixture itself didn't work. Also, when we moved our items out of the unit, bugs/roaches were in everything. Since all of our items were moved from a roach-free home in West Virginia, I know they weren't there when we moved our items in. Now we have to have an exterminator to treat our new home to make sure that all of the roaches we carried in with the boxes are dead. I detest bugs of any kind, so this was a huge deal-breaker for me.Jacqueline D. | Overall Experience
Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)
Palatka, FL 32177
Services at this Location:
- Mon-Sat: 9 am - 6 pm
- Sun: 9 am - 2 pm
Special Operating Hours
- 11/25/2021: Closed
- 12/24/2021: 9:00 am - 12:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service very well ran business will definitely use again. ThanksDavid S. | Overall Experience
Thank you so much.ADA Q. | Overall Experience
Great all around for storage !Matthew H. | Overall Experience
Very friendly staff took covid precautionsKelly L.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Carlos S. | Overall Experience
The staff was very helpful & friendly but the unit I had just didn’t meet the standards of all other units, my unit leaked so unfortunately multiple of my items where soaked & became moldy, I will suggest from my lesson learned pay then extra for a climate controlled.Kylee L. | Overall Experience
Super friendly staffMonica S. | Overall Experience
Location failed to take pictures of the equipment, resulting in nearly an hour of waiting on hold for customer service to process the after hours pickup.Kellin R.
Customer did not leave a comment.Leon B.
Customer did not leave a comment.Mae W. | Overall Experience
The team was nice and very respectful the lady help meSherard B.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.James C.
Grace, was super helpful, efficient and reliableAndand K. | Overall Experience
Customer did not leave a comment.Dianne M. | Overall Experience
Charged me for a dollie that was not in the uhaul. They pressured me to sign a contract quickly and did not have me to inspect equipment before signing. Will be talking to corporate tomorrow if my issue is not resolved.eugene C.
Customer did not leave a comment.Carole M. | Overall Experience
Customer did not leave a comment.Ralph R.
The reason I would not recommend a friend is because within two months I was there you Raised my rates up to $80 a month from 50 and the the gate has not ever been fixed it’s always openKEVIN S. | Overall Experience
Customer did not leave a comment.christen C.
The truck was not cleaned. We had to clean it before we loaded our possessions. The truck had a lock on the back that the facility did not have a key to. Had to get permission to cut off. Ordered 2 dozen blankets and they were not there. We were told we could go to another location to get them. Not acceptable. They made moving day more stressful.Joseph A.
Customer did not leave a comment.Anastasia R.
They canceled my reservation in front of me and I had to redo it. The lady wasn't trained at all and because it took over an hour to get my reservation completed, I was late to work and got written up. Thanks.April J.
Staff were friendly and very helpful. Unit was clean. I had no Problem at all and would recommend anyone to check out this place if they are in need of a storage unit.Mary M. | Overall Experience
Great job!!!Edward M.
I'm filing a law suite against you all. there's a law that says I am entitled to get my deposit back. Waiting to go back to my lawyer. Thank you.Timothy J. | Overall Experience
Customer did not leave a comment.jarrod S.
This place was so great! People were nice and helpful.Cheyenne H. | Overall Experience
Everything was Greatbruce D.
There were roaches in both our units! I complained several times and get nothing but I’m sorry! We have to take extra steps in unpacking our stuff into our brand new home and even had to throw several things out.Mallorie K. | Overall Experience
Customer did not leave a comment.Harry V.
Very nice and helpfulJohn E.
The reason why is yall prorate monthly fee when someone rents a unit. But when they pay a full month, and let you know know ahead of time they will be getting out. Yall do not prorate then. I paid 105.00 a month for 2 weeks. Yall are just takeing peoples money. That is wrong.Gina C. | Overall Experience
Everyone was terrific in the office as well as the maintenance guyJose A. | Overall Experience
Service was Horrible !! What I reserved wasn't available and I ended up having to go to two different locations to get two different teu ks and got charged full price for both! I will never be using this company again and will discourage all family and friends from using your service as well!!lisa W.
Facility was always clean, staff are very friendly, highly recommended, and if we ever need extra storage, we will be back!Melissa L. | Overall Experience
I only vacated my unit because the rental rates kept increasing. At this point they have doubled my initial entry rate. I understand inflation but the monthly rates just got too high. I was able to purchase a very nice and sturdy structure for less per month than your unit.MARGARET S S. | Overall Experience
Customer did not leave a comment.Debra M.
Doesn't matter if you only need it for a week or two, or a month. You still have to pay for a full month. I don't think this is right, you are paying for something that is not being used.Priscilla H. | Overall Experience
Customer did not leave a comment.Barbara D. | Overall Experience
The storage was damp and wet, items were damaged, we took pictures and trying to get reimbursed, please replyBARRY L H. | Overall Experience
Customer did not leave a comment.Michael R. | Overall Experience
Happy New YearBRUCE M. | Overall Experience
In just the year and a half I have had his storage unit, the rental fee has increased over time to $40.00 more per month than when I started, which I can no longer afford. The facility and staff were fine; the cost is just much more than other storage facilities in the area.Joanne G. | Overall Experience
I ask for months to have junk boats parked in a area not for storage. These boats made it impossible to back a trailer to my storage unit.my unit is for business not pleasure so I loaded and unloaded daily. I spoke to staff dozens of times about this issue with no response. Staff said boat owners would not move the boats. So I’m moving out of my 2 units after 9 months of complaining. And price goes up every few months and that not right. I’m done with this facility. And now staff has messed up my paperwork on which unit I have moved out of. What a mess. Never again!RICK A C. | Overall Experience
Customer did not leave a comment.Cynthia R.
The front gate was broken when I first rented rv space. I was told it would be fixed within a couple of days. After a month went by the gate still wasn't working. I removed my rv earlier then planned do to the lack of a secured area.JHON T. | Overall Experience
I had to file a consumer complaint in order to resolve the issue I had with Champion Self Storage. Ultimately, it was resolved, but they tried to continue to charge me for 2 units after we moved everything left into one unit. On a more positive note, the gentleman who checked units and spoke with customers at the units was a very pleasant person to talk to.Jacqueline D. | Overall Experience
The staff were extremely professional and helpful. Tabetha and Jose were friendly and made us feel welcomed and appreciative of our business. Thank you for such a pleasant experience. Carol and Phil McDavidCAROL M.
Customer did not leave a comment.Felicia K.
Have someone with a phone on them for when they are out of the officechristopher H.
Customer did not leave a comment.MARL W.
Went above and beyond to assist meMarie W.
Customer did not leave a comment.Santana W.
Customer did not leave a comment.MICHAEL W.
There was one lady working inside that was less than friendly...and in Texas, we would call her down-right rude. Another younger lady tried to be helpful but the older one barked at her. We would not return because of her.ZACHARY A.
Customer did not leave a comment.Leeman C.
Great Great serviceLASHANDA G.
Helpful and fast service ðŸ˜ŠCharles C.
Customer did not leave a comment.RANDY M.
Employee's could be a little more prompt, courteous, and professiona!Richard C.
Everything was great! Service and the equipment. Customer service was excellent!, Tabitha, Sara and Jose we most helpful! Thanks againRONALD T.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.KEVIN K.
Give a better heads up about the check in for the truck, whats all needed to look at etc before take offCHRISTOPHER S.
Customer did not leave a comment.Michael M.
After hours. No personal contactSHARON P.
Be more respectful of other people's time. If someone has an appointment be availableKAREN C.
It took that lady 24 hours and 4 tries to get me a truck rental when they had a truck on the premises.Vicky Y.
Customer did not leave a comment.DONNA R.
Customer did not leave a comment.Patricia G.
LADIES IN OFFICE WERE VERY SWEET AND PROFESSIONAL.MARIE B.
Customer did not leave a comment.Caleb B.
The process was anything but user friendly. The storage unit handle itself looked as though it was going to fall off. The return process for the truck was not easy at ALL. As a matter of fact that process should've been explained better. And all the â€œfeesâ€ is quite ridiculous, they didn't have half the equipment that I needed so I had to compromise and should've been compensated for that. All in all super glad it's not a permanent thing and will look somewhere else for future moving needs!ASHLEY C.
Tabitha and her maintenance man both went above and beyond helping me, you have two very good employees,Joanna W.
Customer did not leave a comment.Brandi C.
Find better more professional helpBrenda M.
no suggestions neededJames D.
The people working there and who assisted me were very professional and friendly. My all around experience with these personnel was exceptional.Ronald M.
Customer did not leave a comment.Keyonda G.
Everyone was nice and helpful thanksDavid W.
Customer did not leave a comment.Silma M.
Staff was very helpful and knowledgeable about about the process. They answered all of my questions completely. Unit was clean. On line reservation was very simple. So far so good.Victoria B. | Reservation
The mileage was wrong, the fuel gage was wrong, the engine light AND both rear tires were flashing needing air. Was told they would discount it since it was the only small one and they did not discount anythingElizabeth S.
We rented from Champion Storage in Palatka Florida. Lauren made the rental very easy, she worked quickly and was very helpful.Jeanne D.
The lady who was working was friendly and knowledgeable. Getting in & out was quick, easy & stress free. I would highly recommend this location to my family and friends.Cindy W.
Customer did not leave a comment.LUZ E.
Great experience. The process was fast & quick.KATRINA Y. | Reservation
Customer did not leave a comment.James O.
Customer did not leave a comment.Devett E.
Have more stores like the one on hwy100 in Palatka FL.an more employees like Jess.RICHARD G.
All the girls are very helpful in the office thank you everyone at Champion storage Palatka Florida I'll definitely get the word out to you guys you're awesomeSuzanne D.
I loved the way they worked to get me in a bigger unit in the same day. Also champion storage has great customer serviceKayla R.
Service was excellent!Richard C.
Sweep out vehicle before renting to someone. Also make sure employees read mileage correctly when vehicle is returned.sue S.
They would not honor the free month rental that I signed up for when reserving the truck, false advertising.Max A.
Truck did not have a full tank.. it was less than 3/4 full when i picked it up.. i should have taken a photo I feel they charged me for that? I had to pay more than the estimate.. but i did not go any extra milesJeanine O.
Staff at location was very helpful making the reservation. The condition of the truck is a different story. Hard to start, front end shaking, did not change gears. Had to cancel our move.Sheila M.
we were promised by U Haul a free months storage when we turned in our truck at this location. Come to find out when we drop off the truck that this is only possible at a U Haul owned facility. You need to change what you promise or make it more clear.Warren P.
Nothing you guys are the best and will always go back to the same location for all of my moving needs. All the staff was friendly and helpful, the nicest people you could fine they understood my needs and helped me a lot in a really bad time of need.Engracia P.
Customer did not leave a comment.BILL W.
Bonnie is absolutely the best, friendliest, and most helpful, and runs the very best storage facility, and UHaul return facility in the UHaul system!!William B.
Was very happy with the rental... staff that assisted us was very helpful.Chan J.
Customer did not leave a comment.Dan K.
Bonnie went above and beyond, she was awesomeKeven B.
Easy to drive and got good gas mileageALICE C.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.TIFFANY S.
Customer did not leave a comment.Bobbie B.
Prompt efficient service with a smile.JUDITH V.
Fast, Efficient, and Friendly Service! Great Team!RICHARD G.
Customer did not leave a comment.jennifer F.
The customer service was great! The ladies at the desk we're very helpful!COWAN A.
Customer did not leave a comment.Deloris M.
Customer did not leave a comment.irene W.
Customer did not leave a comment.CARL D.
return was much easier.Pat F.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.Cynthia R.
Customer did not leave a comment.Dustin F.
Customer did not leave a comment.Philip T.
Customer did not leave a comment.Ellen E.
Customer did not leave a comment.will R.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.Brandy G.
The lady was really rudejenifer H.
Customer did not leave a comment.tamela S.
Customer did not leave a comment.JOANNE G.
Phenomenal representation of the uhaul brand and service. They went above and beyond with customer service to make our rental worth it.john T.