Customer Reviews for Chapel Creek Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chapel Creek Storage

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Liz M.
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Great, but nail in tire and broken chains

John C.
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Nothing to improve!! Great customer service!! I'll come back again!!!

dave W.
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Customer did not leave a comment.

Angelo C.
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It was closed I did the online return

MICHAEL A S.
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Customer did not leave a comment.

Murad F.
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Customer did not leave a comment.

Teresa P.
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Customer did not leave a comment.

Mary L.
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Customer did not leave a comment.

bobby J.
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Customer did not leave a comment.

IRMA B.
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Excellent service!! Helpful and great customer service.. Thanks

RICHARD M.
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No one was there at 1:30 pm

Pete S.
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I had to wait in line for an hour while she tried to find a trailer for a guy. All I needed to do was drop the trailer.

CODY B.
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Uhaul in general is under staffed and not good on changing reservation needs

DANISE Y.
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This is a top notch location & the only reason I am still dealing with Uhaul. You need to let Michelle give some of your locations lessons in customer service.

Cheri W.
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Nothing!

Wilson L.
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Customer did not leave a comment.

Debra D.
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The location was clean and neat. Manager was very helpful and friendly.

Timothy B.
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Customer did not leave a comment.

Ashleigh S.
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Customer did not leave a comment.

Dale G.
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Customer did not leave a comment.

Heather R.
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The staff member there was great!

Michael D.
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Customer did not leave a comment.

Jesus G.
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Nothing the lady that help me with the paperwork was very available to explain me everything, and very carefully guide step by step, so happy with their service and the equipment, i definitely will recommend this location and I'll be there again for sure

Michael M.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

David H.
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Employee stayed late to get me hooked up with a car hauler that I desperately needed. Two other groups came in just before closing time, before I got there. I had to wait a bit to get taken care of but she was so awesome. She even helped me hook up the trailer! Great customer service! Thank you!

Edgar G.
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The Manager Michelle was very friendly and was accommodated everything we needed for our rental! Great experience!

Thishell G.
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Customer did not leave a comment.

Mary W.
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Uhaul changed my location after my pick up time without notifying me until I went to pick it up the representative told me she would Send me a$50 credit to my Amex bit I still have not received it

Carl S.
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They called asking for more money. This is the worst experience i have ever had with uhaul.

Steve T.
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Customer did not leave a comment.

Dawn S.
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Customer did not leave a comment.

Kris N.
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Very efficient, helpful and friendly! Extremely satisfied

Megan M.
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When I booked the appointment, the book keeper told me the wrong address. When I arrived at the correct location, the office was closed. I called the number on the door and was told that they were out of office to run to the bank and would be back in 30 minutes. I arrived back to the office in 30 minutes and still had to wait another 20-30 minutes on top of already being delayed so the truck could be checked back in and cleaned. It was a very unprofessional process. The uhaul attendant needs to be more professional. The frustration/struggle effect does not need to be converted onto the customer in which this situation it was. I will not be renting from this location again.

Shifatul I.
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Include the actual things I paid for such as moving blankets

Stephanie N.
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Nothing , Michelle was great she worked with me and my crazy schedule. She went above and beyond to make this a wonderful experience, I will definitely let all my friends know.

Alan S.
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Customer did not leave a comment.

Kristal C.
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I called after hours expecting to leave a voicemail, but instead someone answered the phone "Hello?". I said "I'm sorry, I think I have the wrong number. I was trying to reach Uhaul." She said "You did, we are closed." And that was it. Then when I called the next day, it rang forever before a different rude woman answered the phone. I asked about how mobile pickup works and she said I should have got an email telling me how it works. It was a short and rude answer. Then, my husband showed up at 7am to do the mobile pickup, and the app said we were scheduled for a 9am delivery. This put our moving day 2 hours behind. We got no apology or anything. I left a voicemail and no one ever called me back. Very unprofessional and I will never use this location again. I should have looked at the online reviews first because they are terrible.

Freedom N.
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Was charged for things that wssnt my fault

Stuart E.
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Customer did not leave a comment.

Pauline G.
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The truck had a water leak. I didn't realize until the next morning after the truck was loaded

Michael B.
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Michelle at this location was excellent and very service friendly. Good customer service.

Thomas S.
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This a great place to rent, and the people that work there are the best.

James W.
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Customer did not leave a comment.

Amy R.
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Customer did not leave a comment.

Anthony B.
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Customer did not leave a comment.

Joel P.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Kevin E.
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Customer did not leave a comment.

Tiffany C.
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Customer did not leave a comment.

Victor G.
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Customer did not leave a comment.

Tabitha C.
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Customer did not leave a comment.

Jorge G.
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Matthew B.
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robert G.
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Sharon M.
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Customer did not leave a comment.

Lance T.
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Michelle is Fantastic!!!!

DAVID H.
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Great service, thanks!

Donnie F.
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In order to hook up to a trailer you have to jump a curb and drive through a very rough field. Not exactly the best situation. The owner was nice tho.

stephanie B.
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Would have liked a better toungue system that accommodated a lock. We had to get creative

Justin L.
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Good.

Randy B.
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Customer did not leave a comment.

daniel P.
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Customer did not leave a comment.

Gary E.
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Right on time for everything. Took care of us and got us on way, and return was just as easy. Will be back for future moves.

Michael K. | Reservation |
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This location is the most convenient for me, but it is not a U-Haul owned property, and I would have used this property. I was told it would be easier to return the truck to a U-Haul owned location.

Eric D.
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Customer did not leave a comment.

Aaron W.
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Michelle was awesome. Made the rental very easy and painless.

Simon B.
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Customer Service was ?????????? Your agent @ this location is knowledgeable and friendly!

Gary C.
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Customer did not leave a comment.

DENNIS T.
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Customer did not leave a comment.

Roberto C.
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Customer did not leave a comment.

Marcus D.
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Overcharging on the Gas price when i refueled the truck to its original amount that it was given to me.

Gary C.
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They were out to lunch. I dropped off the van and left. No interaction with anyone.

Kathy M.
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Will NEVER do online checkin again!!! What a hassle!

Phillip N.
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Customer did not leave a comment.

Jeremy S.
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Customer did not leave a comment.

ALBERT L.
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The woman who helped me was nice. However 181 dollars to go 14 miles is price gouging. I even dropped it off at a location right by my destination. You people need to get it together.

Jeremy S.
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Customer did not leave a comment.

Justin W.
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Customer did not leave a comment.

Kristin R.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Jesse F.
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Customer service was excellent! Super nice Lady.

JOEL P.
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Customer did not leave a comment.

ELI M.
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Appreciate Michelle and her customer service. Will use again.

William H.
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Customer did not leave a comment.

Enrique G.
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Nothing I was in and out quickly real helpful and friendly staff !!!

Richard L.
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Great service, kind nice employees. Had a system issue with software that took a while but staff was gracious and helpful.

Stephen W.
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The equipment was very clean but the ramp would not pull out correctly

MIKE B.
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Customer did not leave a comment.

Scott S.
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Customer did not leave a comment.

Will C.
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Customer did not leave a comment.

KAREN M. | Overall Experience |
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Michelle Cantrell did a FANTASTIC job!!! Highly commend her!

Kim S.
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Michelle was great to work with and very friendly!

Danielle H.
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Customer did not leave a comment.

Nicholas L.
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Customer did not leave a comment.

William P.
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Michelle is freindly, knowledgeable, and very helpful. Keep her as an agent.

GARY S.
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Customer did not leave a comment.

Michelle F.
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Customer did not leave a comment.

Johnnie G.
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Customer did not leave a comment.

ricky F.
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Customer did not leave a comment.

MaryAnn M.
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Make sure all vehicle doors close properly The uhaul sounded like it was about to die.

Gregory A.
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Very pleasant experience. Will definitely use this location again.

STACY S. | First Impressions |
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The attendant on property, Michelle, seemed very nice, the property was clean and the only issue was that they don`t honor the U-Haul one month of free storage.

No reviews have been submitted for this location.

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