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MARC N
Customer Reviews for Charles Town Storage At Tireville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you !
ANDREW KAmazing customer service.. Melanie was super friendly and helped us in our time of need! Highly recommend this location!
BIDYA RThanks once again Tireville.
James TOne of the best experiences at Uhaul I have had. Thank you for that.
Amy M | Overall ExperienceThank you Tireville!
JAMES TGreat group and always are helpful on any issues.
MATTHEW OReally friendly and helpful customer service - thanks!
DAVID CThe owners are really awesome and friendly. Exceptional business.
Jose Cno improvements needed. Staff explains everything and is very friendly
GARY TTruck was clean but the tires were very low on tread. It was spinning easily on wet roads. Otherwise great experience
Christina-Marie BAmazing customer service! Thank you 😊
JAMES HVery good customer experience. Top shelf all the way!!
David JVery clean, secure and well-maintained. Staff were nice and helpful. Would recommend.
Jonathan H | Overall ExperienceVery friendly and helpful. I would definitely recommend this location. Very easy to manage hookup and drop off in their large lot. Clean and modern facility.
VINCENT SVery nice and friendly plus brand new storage and excellent quality customer service. Thanks to management
RAFI S | Overall ExperienceImprove other locations sign, I have a terrible experience returning the vehicle because I couldn't find the place.
GLEN FThis is another top notch location. Thank you for your service, and understanding my needs to help me choose the right equipment.
DAVID MThank you Tireville.........
James TI love Tireville and support them as often as I am able. They are friendly, knowledgeable and get us in and out quickly. Fyi, the truck I rented, had some maintenance issues. The driver's side door didn't close all the way. I drove it not knowing the door needed a much harder slam. For some reason, the truck beeped even though I had turned it off and the keys were in my purse. Was worried I would come back to a dead battery, but was ok.
LORI LGreat customer service, courteous, awesome highly recommended
DEBRA PNA. Melanie was extremely helpful. Called two days before she explained, exactly what to do when picking up dolly and was right there when returning.. Pleasant and greeted with a smile!
JOSEPH GI thought the equipment was very well kept and our representative for U haul did a very good job working with us on the rental and return of the equipment highly impressed
SCOTT CI was given a truck with high mileage for a trip through the mountains in VA/MD AND WV. I could tell right off the bat that the tranny was ( spongy ) It went south 1.5 hours into the hills by the Cumberland gap.7 hours later and I spent the night in a crap hotel. Uber would not send a driver to Fishersville Md. had to unload old truck and pack new truck. had to unload whole truck myself, ( I am 57 and loaded the whole truck myself the previous day. NIGHTMARE but I dont blame this location , I have been renting from them for years. I blame myself because I am a mechanic and knew this truck was on its last leg , It had 147,638 on the ODO when she Puked Her Guts out on the side of 68 going downhill.
HARRY HUhaul policy for one-way is to provide one month free storage, but I was not told that the drop off site does not have storage. three storage locations were provided but we did not understand that we would be required to pay for it. We thought Uhaul covered it, which they do not.
MICHAEL MThank you Tireville......
James TVery Friendly and knowledgeable. Best U-Haul experience thus far.
Kenneth MRepresentative was very help and friendly
Mark LI’ve been renting U-Hauls for years. By far the most kind and professional shop I’ve ever used
Douglas MService was above and beyond! Would happily use this location again!
ANDREW TThe gal running the desk is so nice and friendly. Always so helpful. .
KIMBERLEY AAll good
MICHAEL CVery helpful and funny staff.just a great experience. I do it again in a heartbeat.
ed mRepeat customer.......The folks at Tireville U-Haul are friendly and professional...... Always have trucks ready to go. Thank you Tireville U-Haul......
James TI spent an hour trying to retrieve the key from the lock box with no success. I then had to go to a new location 15 miles away to get a different truck. This cost me money and time. I was then given a partial refund for the truck that I did not use. Needless to say I’m not happy with my U-Haul experience.
David WThe owner went out of her way on her day off to come in and help us! She was fantastic!
MICHAEL LI had to move some items to storage and then, needed additional space, they were so very helpful and acomadating! Great people to work with, very happy!
CATHERINE B | Overall Experience