Customer Reviews for Charlie Brown LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlie Brown LLC

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Boris A C. on

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Customer did not leave a comment.

Nicole G. on

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Sharon R. on

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Nothing . I was in and out. No wait time.

Patricia V. on

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This part of the neighborhood does not seem safe. The trucks are kept in an abandoned location that seems to be an old gas station. It is not clear where to go to speak to someone to check out the truck. I had selected mobile checkout, and when I got there, discovered that was not an option at this location. I was walking around the property wondering where to find someone to check out the truck in this unsafe neighborhood. Not a pleasant experience.

Shacora H. on

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Christian D. on

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Car was dirty and had funky smell, water was left stagnant in the bed of truck so it smelled bad. The car was never inspected or reviewed with me and the miles they charged me for are incorrect to the amount of miles on the car.

Oslay L. on

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Alejandro G. on

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do not use this office is a scam they charged me, 2days extra, extra gas and extra miles for no reason.

Miguel V. on

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Jeffrey C. on

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Michel L. on

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Siyuan C. on

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This location is hard to find Put more signs around it And the road there is hard to drive

Mayra A. on

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juan C. on

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Have cash handy.so i dont have to return later on during the day to pick it up.

Duber O. on

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When I rented the truck, they told me I had to return it by 6:30 even though the flyer says it’s open till 7:00 pm. When came back to return the truck at 6:15 the place was closed already, I parked the truck on the street from where I picked it from but had no idea what to do with the keys, after 30 minutes trying to call U-Haul customer service (that by the way was terrible becouse no body answered and I was on hold for at least 12 minutes, in two different intents, I end up giving up and hang up without talking to anyone) the website was very helpful when I figured out that I could do it from my phone, that was great, but now the problem was where to leave the keys when there is not a key drop box, and believe me I looked everywhere,and no phone to contact someone, the phone listed on the store no one picked up, so I had to come back the next day right before to go to work to give the keys back. Overall not a great experience in this location. I rented truck tuice again in the pass week on before and after this one and it went pretty smooth.

Courtney W. on

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This location was a cell phone repair shop in a dodgy part of town, and it was not the store where I'd initially requested my truck and made my reservation. That first truck was given away without me being notified, but the first location found the second truck out of this cell phone store. Frustrating, but overall not a big deal. Communication afterward was annoying though. I received no less than 8 phone calls about the rental from two numbers, requesting different information.

Rick G. on

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Great customer service

Kara E. on

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EVERYTHING!!!!!

Agnes B. on

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On the papers given to me the name and address of the location was not on it. I tried to call the number that was on the listing for the location that was listed on the computer to tell them I was keeping the truck one more day and after many rings a voice mail came up giving another telephone number rather than the one I called. When we returned the truck, we were told there was no one to inspect the returned truck just to leave the keys. The truck needs major overhaul work done on it.

victor Z. on

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ERICK M. on

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Troy M. on

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The truck was filthy dirty from the previous renters, old work gloves, fast food restaurant cups and trash all over inside the cab. The blankets were filled with dirt and leaves and not folded just thrown in the truck. The pick up location never explained to me that I needed it back within 24 hours he just told me "by the next day" which resulted in an additional $56 charge to me. When returning the truck in Pembroke Pines the big guy behind the counter said to me and I quote "where did you get this piece of shit from"? Overall a very embarrassing and unprofessional experience. This is my third time using Uhaul and in the future I would probably look elsewhere because of this terrible experience.

Marvin A. on

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Person at location didn’t introduce themselves, didn’t give me any paperwork nor instructions. He took a picture of my credit card and gave me the keys. He told me which truck it was and also to some gas in it and take a picture. He also didn’t tell me where to drop it off or when they closed. I had to look for him to ask him to help me back out in a busy street. The local is dirty, they sell cell phone services, unlock iPhones, fix and sell scooters oh and also rent U haul trucks. A uhaul manager or representative should inspect at this location. Thankfully I’ve rented from U haul before and I know to take pictures of the mileage, truck, and leave the truck with the same amount of gas I received it in. I had also reserved a dolly but then he said another location may have taken it, and simply brushed it off. I have a bad back and was moving by myself I needed that dolly, so I told him to please look at another truck, and there it was ! This place is a joke and I cannot believe u haul let’s them represent them... I just hope they don’t comment credit card fraud or identity theft from the picture they took of my credit card.

yannick B. on

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JULIA G. on

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The car was unsafe and extremely old. Wheel was not straight and seatbelt did not hold me. Very dangerous and I got extremely scared. Danger !!! Should be illegal

Julio C. on

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I was not communicated that the location that was picked for me, that was not open on sunday when i needed the truck for one day. The locations was charging me 2 days when on the brochure saids 24/7 drop off and I couldn't even drop keys. It was very inconvenience that I had to come back on Monday after I spoke to customer service on which time I was given a 30 dollar credit which I could even use due to the inconvenience I encounter. I will never use you guys again and I hope you guys can make this better.

Osmra L. on

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Ines M. on

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Check the vehicle before you hand it to the customer.

norberto L. on

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I just found out that they charged me for 26 miles when I barely used 8 of the 10 miles I put on it

Javier H. on

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Luis D. on

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Agsel C. on

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Ulises O. on

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sacharri M. on

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