Customer Reviews for Charlie Brown LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlie Brown LLC

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CARMEN Z. on

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Jonathan Q. on

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Boris A C. on

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Nicole G. on

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Sharon R. on

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Nothing . I was in and out. No wait time.

Patricia V. on

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This part of the neighborhood does not seem safe. The trucks are kept in an abandoned location that seems to be an old gas station. It is not clear where to go to speak to someone to check out the truck. I had selected mobile checkout, and when I got there, discovered that was not an option at this location. I was walking around the property wondering where to find someone to check out the truck in this unsafe neighborhood. Not a pleasant experience.

Shacora H. on

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Christian D. on

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Car was dirty and had funky smell, water was left stagnant in the bed of truck so it smelled bad. The car was never inspected or reviewed with me and the miles they charged me for are incorrect to the amount of miles on the car.

Oslay L. on

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Alejandro G. on

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do not use this office is a scam they charged me, 2days extra, extra gas and extra miles for no reason.

Miguel V. on

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Jeffrey C. on

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Michel L. on

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Siyuan C. on

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This location is hard to find Put more signs around it And the road there is hard to drive

Mayra A. on

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juan C. on

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Have cash handy.so i dont have to return later on during the day to pick it up.

Duber O. on

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When I rented the truck, they told me I had to return it by 6:30 even though the flyer says it’s open till 7:00 pm. When came back to return the truck at 6:15 the place was closed already, I parked the truck on the street from where I picked it from but had no idea what to do with the keys, after 30 minutes trying to call U-Haul customer service (that by the way was terrible becouse no body answered and I was on hold for at least 12 minutes, in two different intents, I end up giving up and hang up without talking to anyone) the website was very helpful when I figured out that I could do it from my phone, that was great, but now the problem was where to leave the keys when there is not a key drop box, and believe me I looked everywhere,and no phone to contact someone, the phone listed on the store no one picked up, so I had to come back the next day right before to go to work to give the keys back. Overall not a great experience in this location. I rented truck tuice again in the pass week on before and after this one and it went pretty smooth.

Courtney W. on

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This location was a cell phone repair shop in a dodgy part of town, and it was not the store where I'd initially requested my truck and made my reservation. That first truck was given away without me being notified, but the first location found the second truck out of this cell phone store. Frustrating, but overall not a big deal. Communication afterward was annoying though. I received no less than 8 phone calls about the rental from two numbers, requesting different information.

Rick G. on

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Great customer service

Kara E. on

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EVERYTHING!!!!!

Agnes B. on

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On the papers given to me the name and address of the location was not on it. I tried to call the number that was on the listing for the location that was listed on the computer to tell them I was keeping the truck one more day and after many rings a voice mail came up giving another telephone number rather than the one I called. When we returned the truck, we were told there was no one to inspect the returned truck just to leave the keys. The truck needs major overhaul work done on it.

victor Z. on

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ERICK M. on

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Troy M. on

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The truck was filthy dirty from the previous renters, old work gloves, fast food restaurant cups and trash all over inside the cab. The blankets were filled with dirt and leaves and not folded just thrown in the truck. The pick up location never explained to me that I needed it back within 24 hours he just told me "by the next day" which resulted in an additional $56 charge to me. When returning the truck in Pembroke Pines the big guy behind the counter said to me and I quote "where did you get this piece of shit from"? Overall a very embarrassing and unprofessional experience. This is my third time using Uhaul and in the future I would probably look elsewhere because of this terrible experience.

Marvin A. on

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Person at location didn’t introduce themselves, didn’t give me any paperwork nor instructions. He took a picture of my credit card and gave me the keys. He told me which truck it was and also to some gas in it and take a picture. He also didn’t tell me where to drop it off or when they closed. I had to look for him to ask him to help me back out in a busy street. The local is dirty, they sell cell phone services, unlock iPhones, fix and sell scooters oh and also rent U haul trucks. A uhaul manager or representative should inspect at this location. Thankfully I’ve rented from U haul before and I know to take pictures of the mileage, truck, and leave the truck with the same amount of gas I received it in. I had also reserved a dolly but then he said another location may have taken it, and simply brushed it off. I have a bad back and was moving by myself I needed that dolly, so I told him to please look at another truck, and there it was ! This place is a joke and I cannot believe u haul let’s them represent them... I just hope they don’t comment credit card fraud or identity theft from the picture they took of my credit card.

yannick B. on

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JULIA G. on

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The car was unsafe and extremely old. Wheel was not straight and seatbelt did not hold me. Very dangerous and I got extremely scared. Danger !!! Should be illegal

Julio C. on

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I was not communicated that the location that was picked for me, that was not open on sunday when i needed the truck for one day. The locations was charging me 2 days when on the brochure saids 24/7 drop off and I couldn't even drop keys. It was very inconvenience that I had to come back on Monday after I spoke to customer service on which time I was given a 30 dollar credit which I could even use due to the inconvenience I encounter. I will never use you guys again and I hope you guys can make this better.

Osmra L. on

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Ines M. on

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Check the vehicle before you hand it to the customer.

norberto L. on

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I just found out that they charged me for 26 miles when I barely used 8 of the 10 miles I put on it

Javier H. on

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Luis D. on

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Agsel C. on

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Ulises O. on

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sacharri M. on

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El local donde se renta el equipo debe tener un número de teléfono disponible, para cualquier problema que se presente el cliente pueda tener comunicación y deben de arreglar los horarios, porque aparece reflejado que trabajan los domingos y no es cierto

Daniel L. on

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The location rep to be present for the customer to be able to pick up at the time of the reservation, rep showed up 30 minutes after reservation time. The location to have the reserved truck size and not one smaller, specialy after I was contact and moved to that location specifically because they were going to have the truck size that I reserved. I waisted more then 1 hour because of pick up dalys.

JUAN MARCOS L. on

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Very kind and helpful.

Nicholas C. on

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Worst experience ever, dirty Truck, terrible location and you charged me additional fees that did not apply to me.

Craig G. on

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Open for business on time.

Heidi S. on

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Joseph M. on

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Very friendly at pick up and drop off. I’d rent from them again

Ron K. on

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The manager was nice and I was in and out rather quickly which was great, however, I was charged for insurance coverage I never asked for and demanded it be removed. In spite of repeated assurances from the manager, the DID NOT remove the bogus charges - now I have to dispute the credit card charge.

Daniel M. on

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The representative should not charge for services not delivered. I am awaiting contact back for a refund for dollies rented, not available, and still charged despite agent assurance it would not be charged.

Maria Laura C. on

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Lorena C. on

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Carlos R. on

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David P. on

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La gente que renta los carros es muy buena y además súper honesta

Rafael P. on

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Renting with U-Haul is flexible, fast and accurate. Thanks

Elieser D. on

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Roland M. on

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five star

Edin Z. on

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VERY BAD CUSTOMER EXPERIENCE!!!! I rented the truck for 10 hours, and I went back to drop of the truck after 6 hours, to the same location as the pickup, however when we came to dropoff the truck, there was nobody there and the place was closed. We called the contact number from the contract, and it was not working, so we called Customer Service 2 times and we wrote an email explaining the issue. We were advised by the Customer Service Representative to drop it off at the near by Uhaul location, which we did. Next morning at 8 am, we called Customer Service again to let them know about the issue that we encountered, and we spoke with their traffic managers and the area manager. Overall a very bad and expensive experience. We will never rent Trucks from you guys again. The case was very poorly handled, and we ended spending a lot of extra money, because of your fault.

Sthefany A. on

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i need someone to contact me i refuse to pay what i have been charged. i have photos with times stamp on how i received this van.

FABIAN S. on

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JOSE M. on

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Check Drivers License of the driver. Because today I did not rental anything.

miguel R. on

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Friendly service, will use again

Christopher R. on

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Ebony G. on

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betty E. on

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Hi - I think I may have left my laptop in the uhaul. Can you help me verify this as soon as possible. I have a meeting in the morning. Pls contact me at 305 432 1413. Bettyjulieestrada@gmail.com Thank you Betty

roberto S. on

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Irwin I. on

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The truck was very dirty.

Michael L. on

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Anthony P. on

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The person and interaction was fabulous. The equipment was like wise in great condition and functioned perfectly. The only issue with this Dealer was the location and condition of the Miami roads traveled to get to it.

Darren D. on

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EVARISTO B. on

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teresita T. on

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FERMIN R. on

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Tener mas inventario

Nigel D. on

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I was renting a van and the agent was very aggressive in his attempt to sell me $11 insurance despite my having informed him that I called my insurance company and that class of vehicle would be covered. I would be okay with that because he has to attempt to up-sell me as part of his job but the man was otherwise pleasant and helpful with parking. I always take a screenshot of the odometer before my trip. When I returned the vehicle, the agent prepared my invoice and told me it would be emailed to me. When I got home and opened the email, I noticed he had charged me for more than double the miles I had driven. I tried calling the store - no response, all emails to the store address on the receipt bounced back. It is upsetting to have to chase down Uhaul for a refund for their own mistake. Very poor customer service on the back end, dishonest billing, no follow-up of complaint a week later...that's what gets a poor review.

Sebastian R. on

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Jose G. on

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Courteous, professional service!

PETRONELA C. on

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This experience was great! The staff was excellent. It was quick and easy.

Habey H. on

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The service would be better if they would have more trucks. Thank you for your help.

CHANDERA D. on

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Inside the trailer, could have been swept out very dirty. Overall above average, The representative for the company was very cheerful and warm. Thank you

Alejandro S. on

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Sharon W. on

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Evelyn S. on

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Everything was great !

Hasan R. on

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Customer service was good. I was in and out politely and efficiently. But the location in and out is a bit hectic.

ophira R. on

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Thank you Brian!

ryan G. on

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Surprisingly bad customer service, my truck brokedown and i had to wait almost 2hours for help. Then u-haul tells me as a courtesy they wont charge me a late fee. Huh. Seriously!? I recently found out home depot also rents out trucks and vans. I will be using them from now on.

ALBERTO D. on

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francheska P. on

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The cabin had garbage. The employee just give me the keys and did not when to see the truck.

virgilio F. on

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Kevim L. on

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daniel A. on

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jose A. on

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They tried to charge me 10 extra miles, I do have pictures proving them wrong and still called me a lair! Insurance was charged even I denied it... I received my invoice with wrong Millage In (46849), I'm already sorry for next customer because I returned vehicle with 46859 (10 miles less...). It looks to me like this their Modus Operandum to make 10 extra dollars with every customer. I'll be more than happy to send you odometer picture.

Jorge R. V. on

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El area para entregar el equipo esta srparada de,las oficinas y creo que falta personal para la can

MIchael A. on

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Great staff!! Very helpful and informative. Recommended highly!!

Omar C. on

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HUGO D. on

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Lydia M. on

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GERMAN B. on

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Edward C. on

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The people at this location were extremely friendly, professional and helpful. After a very long and difficult day moving, their friendly and jocular approach was really great and just what we needed. I would highly recommend them.

Jesse S. on

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Was not happy only drove 3 miles but charged for 6 miles because that was minimum miles.

zafer A. on

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MERCY T. on

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Wonderful and great service

NITZA B. on

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JORGE S. on

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osmany C. on

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First of all the location is in a really bad neighborhood amongst so many delinquent and crackheads in the parking lot is a block away from the office. Then I would took the truck and I was given a call by the owner telling me that they were some kind of a problem with my account and that I have to return the truck after I had already loaded the truck with my things and he refused to call U-Haul and figure out the problem for himself. He then said that he would call the cops because they was a problem with my account instead of acknowledging his mistake of giving me the truck with it being an issue which the issue was taken care of in two minutes by myself he was extremely rude and told me over and over again that he was gonna call the cops and have me arrested when I return the truck I confronted him about him and he continue to argue with me this is the worst customer service

Suzanne J. on

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I have never had a problem with U-Haul Thank You, Suzanne Johnson

Leonardo C. on

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Customer did not leave a comment.