Customer Reviews for Chelsea Sun Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chelsea Sun Inn

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joseph C. on

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The U-Haul rep seemed very young, and informative. When I asked questions as to why the charges were so high, he gave me reasoning that wasn’t factual.

Michael O. on

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DO NOT USE THIS FACILITY. NO SIGNAGE, NO ASSISTENCE , NOT RESPONSIVE TO PHONE CALLS NOR MESSAGES LEFT ON THEIR ANSWERING MACHINE. THIS PLACE IS PITIFUL AND SHOULD NOT BE USED BY U-HAUL.

Ragan V. on

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Ragan V. on

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KENNETH T. on

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Gale V. on

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Gale V. on

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Tara C. on

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The U-Haul itself was great. The location was pathetic. Reservation was for 10am. No one showed up to help us until 10:35am after 3 phone calls. No apologies for making us wait. Very poor customer service. Would never use that location again.

ANTHONY H. on

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Horrible service

Pamela T. on

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The location did not have the additional rental item I requested. The request was made 12 days prior, I really needed the furniture dolly as we were moving a breakfront that was very heavy. I was told that they did not have any, and was given a regular appliance dolly as an alternative. It should have been thrown in for free but I still had to pay for it.

sandra M. on

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Very nice people. The process went very smoothly. We used that location before and would do so again if need be. Would recommend this place for sure.

Jona W. on

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Rachel D. on

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Took me 45 minutes to find someone to help me, then had to do the registration over the phone, people were very pleasent, but the wait irritated me. Will not use uhaul again at this location.

Nick P. on

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John K. on

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Both gentleman that assisted us were very accommodating. Went out of their way to please.

CHRISTIAN N. on

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U-Haul corporate had poor communication, last minute I was changed to pick up the truck at a different location and then what was promised to me to pay was not the price when I went to pick up the equipment, spent several hours in several days trying to talk to people in regards even after they had the account notated That the price that I was given was correct but they would not honor it because the sales rep should not have given me that price. The reservation manager basically said there was nothing for her to do, I would have to pay the additional $600. The crazy thing about it all that it was notated in my account but the sales rep gave me the price that I was offered. And after they said that they were going to contact me 24 hours to 48 hours to let me know that I was confirmed for my appointment I had to call to confirm the appointment and then they change my pick up time two times and changed my location last minute to 30 minutes north which was completely out of my way.

TED H. on

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Nicer than other companies

David R. on

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Andrew C. on

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I would have U-Haul explain that you are going to a hotel which has no signage in regards to U-Haul so they don’t waste 30 mins driving in circles because there’s no GPS signal in the area.

Robert D. on

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donald A. on

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Henry M. on

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an out of the way place but they had the trailer ready when we got there a solid piece of equipment.