Customer Reviews for Cherokee Storage
(U-Haul Neighborhood Dealer)

22 reviews

6463 Taylor Mill Rd   Independence, KY 41051

(859) 363-0481

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 363-0481

6463 Taylor Mill Rd
Independence, KY 41051

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rebekah S. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Staff was very friendly

Beth T. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

I was notified two days before my rental that my preferred location did not have the equipment I reserved. This notification should have happened much sooner.

David Z. 
Rating:
5.0

I forgot the guy's name working there but he was extremely helpful, courteous, and nice. It was very appreciated as we were under a lot of stress with needing to get a truck ASAP to move. I will 100% recommend Cherokee for moving and storage needs.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
2.0

We filled the gas tank back to 1/4 tank Where it was when we started and were still charged an additional $50 for gas.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

M.Renae B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

elizabeth M. 
Rating:
1.0

Could not access truck because Uhaul app said that I had to "edit my registration" which was not possible to do through app. I called customer service and waited on the phone for 30 mins for a representative to pick up. Ultimately, the movers that I schedule had 45 mins of downtime prior to my arrival which I had pay them at a rate of $100/hr. Because of the app not working properly, I lost $75 worth of labor. I'd like to discuss this with a manager at Uhaul. I'm not happy with your service and I may look elsewhere in the future.

AARON R. 
Rating:
5.0

The employee that handled the transaction was very personable and helpful.

Melodie C. 
Rating:
5.0

I dropped the trailer on Saturday augest 1st. The lady at the location didnt seem shure on what to do

Jim S. 
Rating:
4.0

Nothing

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Casey D. 
Rating:
5.0

Everyone was so nice and I would recommend this location to anyone!

Jacklyn S. 
Rating:
4.0

No Uhaul sign on Hwy 16. It's in a strip mall around the back. If it weren't for Google Maps, I'd not have found it.

Stephen T. 
Rating:
3.0

Customer did not leave a comment.

Zachary P. 
No reviews have been submitted for this location.

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