The person that rented me the truck had to be on the phone with someone to walk them through the process...i rented a hand truck and furniture pads and received none and the rep said they dont have any...so I really want my money back for those. I was also informed by the location that i picked up the car hauler that uhaul was informed that they had the truck and trailer and would call cx to pick up both from same location and they told him not to...so now people are being told not to. Now people are being told not to help or make a move easier on the cx but to get a truck from a location that is more of an inconvenience...
Joe S
Customer Reviews for Cheveron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not a good experience renting a U-Haul. I originally reserved a pickup at a location where I could work directly with an employee, but my reservation was changed to a different location that only offered self-service pickup and drop-off through the app. I did not have the app and did not want to download it for a one-time rental. As a result, the pickup process took more than 30 minutes and required multiple phone calls before I was finally able to access the key. I will say that the customer service representatives were very helpful throughout the process, and I appreciate their assistance. However, the overall experience at this location was far more complicated and frustrating than it should have been. I would not recommend this location if you are looking for a quick and hassle-free rental experience.
Bryan M