Customer Reviews for Chevron at Havendale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chevron at Havendale

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Bill H. on

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Nothing

Salena H. on

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Customer did not leave a comment.

Craig H. on

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Location was a gas and go convenience store. One person working behind the counter waited 50 minutes to get the truck which was suppose to be express pickup! Pickup was st 9:00 am . Got there at 8:45 am. Left at 9:35 am. Had the wrong return date on the order. Sop pose to be two days she had one day. But in the end it got straighten out at North Port Florida return drop off. The woman there was excellent and so was the facility.

Kaitlyn W. on

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Barbara B. on

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The rental contract for our move was originally arranged through U-Haul Moving & Storage of Lakeland, 1621 N. Florida Ave., Lakeland, FL. Due to an error on our (the renter's) part, we failed to purchase the correct insurance at the time of arranging the rental (but prior to our move.) The manager of the Lakeland facility, Glorie Franco, and U-Haul representative Jonathan Hartling patiently and diligently worked to successfully resolve our problem. Efficiency accompanied by courtesy is a rare combination in today's work world. The courtesy, patience, and diligence extended to us by both Ms. Franco and Mr. Hartling was impressive, in part, because of its rarity. Together they left us with a very positive view of U-Haul customer service.

lester H. on

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Just keep up the great job

JORGE E. on

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The staff, the guy in charge, excellent, very cooperative and friendly. Great location too, easy access.

barbara V. on

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Bruce F. on

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Sandra M. on

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John B. on

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CHARLES H. on

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The move went perfect. In this economy I was so surprised to have such excellent service. The price was well beyond reasonable. I hadn't used UHaul since my kids were in college years ago. I have only good things to say about Uhaul.

Sarah M. on

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Diane A. on

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Nothing representatives were excellent, customer service oriented and friendly.

MARC I. on

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DREAMA W. on

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ALYSE M. on

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Barry N. on

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Great Service

gary S. on

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Wonderful service! Great experience, will recommend to others over competition.

TIM L. on

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No one looked at the trailer to see if there was damage,helped park,helped disconnect ,or even looked to see if I actually returned the trailer.

WEN H. on

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DAVID B. on

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very courteous and helpful

JANET F. on

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The staff was very helpful and considerate. My needs were met very satisfactorily and I would use their services again.

FRANKLIN S. on

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ALICE D. on

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There was NO ONE at the desk when I dropped off the trailer. I waited and waited and no one came out even though the business was opened and a car was parked out front. I had driven 14 hours to my destination and was exhausted so I need help unhooking the trailer at the drop off location. NO one came to my assistance so it was a struggle for me to unhitch the trailer and pull it off my car and over to the side of the building. Find another location for U Haul drop offs in Shelby> I tried calling before I drove over to the drop off site. NO ONE answered the phone even though it was during business hours!

RICHARD D. on

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CAROL H. on

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The truck was clean ,ready and reliable. Worked to make accomidation for cross country trip.

TIMOTHY M. on

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CLINT T. on

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STEPHEN P. on

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i was quoted a LOWER price than i was actually charged and was under the "estimated milage". wound up paying $50 more than was originally quoted. idk what happened. if someone uses less mileage than originally quoted, the bill shoud be cheaper. idk that's just the way my mind works.

Debra D. on

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paul F. on

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LILA S. on

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Gilbert B. on

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SUSAN I. on

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Staff was very professional and helpful

Billie L. on

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SHIRLEY G. on

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I chose this location because of prior history. I will go out of my way to use them in the future... They are professional, friendly and everything they should be.

Jenny B. on

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Fantastic Customer Service! Friendly & knowledgable :)

BILL C. on

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Everything went well. Completely satisfied.

JEFF S. on

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Friendly and helpful people.

BILL W. on

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neal S. on

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SUSAN D. on

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ROGER H. on

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Philip W. on

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Smooth process. Great experience!

FORREST T. on

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these folks cleared up all the paper work mistakes the lady who rented me the trailer made and made sure that i was not overcharged

Carolynn L. on

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Staff was very pleasant and so helpful! No improvement needed!!

MARY W. on

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People that run this location are very nice and knolwdgeable and a real pleasure to do business with.

SUSAN D. on

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The lady was EXTREMELY informative. She felt that we did not have a good experience with UHaul and could not understand why a larger truck was not recommended even though according to the website this truck should have been more then large enough. She also told us some things about the truck that was helpful in case we rent thru UHaul again.

SCOTT H. on

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Staff was great!

SCOTT H. on

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staff was great!

Janice G. H. on

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I requested 6 furniture pads and assumed they were in the truck. When we begin loading furniture, there were no pads - I was charged $30.00 for them and would like a refund for those.

ELLEN T. on

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NICHOLAS S. on

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JASON G. on

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CY M. on

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This site was as good as the pick up location!

CYLIE G. on

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Dan G. on

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Very friendly service even when things got hectic with computer problems

ED S. on

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Joeseph P. on

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RICHARD R. on

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Was very helpful and friendly

Ted E. on

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Very good droop off location.

DONNA H. on

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Was a great and plesent experience. They were frendly, fast and accurate with my order. Great people to have working with Uhaul.

Chad J. on

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free miles

HEATHER B. on

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GABRIELLE M. on

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We truly enjoyed working with the people here and would do it again (if we hadn't moved away from Shelby).

LEWIS M. on

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MELVIN C. on

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Timothy L. on

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Staff was fantastic! I will absolutely use this location when I next move in this area. After a long tiring day of moving (and receiving some bad directions from your regional office), these folks made me feel like a valued customer, and answered all my questions. When in Shelby, NC, you should seek out this business!

SONYA H. on

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The lady at this location was very helpful

CECELIA B. on

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Ashley B. on

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ROBERT D. on

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BLADE C. on

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ELLEN T. on

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CARLOTTA A. on

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The vehicle I drove sounded like it was struggling to stay in gear and sounded like it might stall out at any moment Other than that the experience was good

STACY P. on

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Respect the amount of gas that is put in the tank. It was a bit below 1/4 tank and that's where we filled it back up to. I received a call the next day to fill up more straight to 1/4 tank or I would be penalize. We worked hard to fill it to where it was when we picked it up.

REX S. on

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dont change a thing

MEGAN A. on

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nothing

JAMES H. on

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TONY B. on

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Continue being courteous and helpful as well as pleasant as this establishment currently is.

SANDRA W. on

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We have used this location twice and have been extremely pleased both times.We drove past at least three other Uhaul leasing companies to deal with these people as their customer service skills are above and beyond any others we've used. Kudo's to people who still take pride in their work!

Patrick S. on

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I had to find my own trailer, hook it up, conduct the inspection to assure everything worked, then go back inside to have the rental person give me the markers to note the damaged spots, update the paperwork for them. If I would have known that they were to lazy to come out from behind the counter, I woudl have rented some where else.

AGUSTAS C. on

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JO S. on

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U-Haul computers were down for the whole country because of an update on Black Friday! I had to wait 45 minutes to find out if I could get the truck I had reserved days in advance! A back-up plan when computers are down would be nice!!! Staff at Dreamland were WONDERFUL and gracious!!

Anthony N. on

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The staff at this location were great - friendly and ready to help

JULIE G. on

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Owners are super friendly & helpful! Will definitely rent from them again.

VICKI L. on

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Nothing to improve!! The customer service was great; the staff were so friendly on the phone and in person; and the equipment was in great shape! I can recommend using Dreamland for all UHaul needs (and the mattresses are nice, too!)!

AUGUSTAS C. on

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great customer service from Trina

DENNIS C. on

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I was told that I would receive a credit on the bill if I drove under the contract miles, 155 and if I returned the rental truck in with extra gas that I would also receive a credit. The staff at the site where I picked up the truck were really nice. I actually purchased a mattress set from them

wanda N. on

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Everyone was great to work with!

Matt R. on

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JEFF N. on

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MIKE M. on

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Friendly and courteous. I would go there again. Much better than others in town.

GAY M. on

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attendant was very helpful and polite.

TONY I. on

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Had unit about an hour when we received call that we needed to bring truck back because it was reserved for someone else. Amazed that we were allowed to rent unit when it had a reservation on it. We returned it when we finished what WE needed it for, appx. 4 hours later.

WILLIAM R. on

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Very easy drop off for a one way move. They promptly email the final receipt. I never went inside or met the people to give them an excellent rating on the location, but they deserve at least above average with ease of return and prompt notification that everything was OK.

Natalie P. on

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The people were really nice but clearly didn't know how to operate the uhaul computer system. I was overcharged and then overcharged again. Ultimately, I was charged 3 times more than the quoted amount. 5 calls and 3 weeks later, I'm still trying to get my money refunded.

EMAD A. on

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Customer did not leave a comment.

CLARK L. on

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