Customer Reviews for Chips Transport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chips Transport

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Tim S. on

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donald P. on

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Excellent customer service! Easy Pickup, Easy Return!

Stacey K. on

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Verne B. on

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Your after hours phone service is terrible ! i had no problem dropping off the rental where it was supposed to be dropped otf that is what GPS does for you, it finds your location. SO while i was trying to get an answer from Uhaul om the phone an individual came out in a company vehicle and asked if he could help, i told him we were in a holding pattern w. uhaul on the phone and he said just give me the key and you are all set. I responded that there was more gas in the truck than when we picked it up. I then proceeded to spend the next hour on my cell phone trying to either talk to someone, get dropped or be on hold w/ uhual. Your after hours website did NOTHING for me as all i ever got was a sign to your account on my cell phone. I got dropped once while talking to someone and then called back. What a DISASTER ! I spelled my name phonetically at least twice, my wife did the same thing and then it was still like pulling teeth trying to explain that we had dropped off the truck at the designated drop off location. The individual actually told us we would have to drive back to the location and be there on the 5th of July at 9 am in person ! I do not live in the same location as the drop off location. She then proceeded to ask us if we wanted to talk to customer service, which then put us in ANOTHER holding pattern! After spending my last hour on the phone with your phone tree my phone finally died. When i got to my relative's house i tried to check on the uhual site again and then only got "you are not at the right location" @! Luckily by leaving a voice message with Chips and an email and then connecting by phone after the right person came i, was told all was ok. THIS IS NOT GOOD CUSTOMER SERVICE ! This was a terrible experience....

Jennifer H. on

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Robert H. on

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very friendly people at pick up. self serve drop off with uhaul app was very easy. will use again

peter V. on

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Steven B. on

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Excellent experience

tom R. on

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megin S. on

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RONALD F. on

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Eugene D. on

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connie S. on

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First time I used Chip's. So easy. Gentleman I dealt with in the office (sorry, did not get his name), was helpful and very personable and kind. Would definitely use you again, and will definitely recommend to friends and family.

John P. on

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The CHiPS staff were wonderful. Keep up the good work

james B. on

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James C. on

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Nicholas A. on

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Nothing to improve on in my opinion. Very friendly staff that followed up via telephone prior to the rental date to ensure we had the correct address and location for the pick up. Clean environment and safe location. Easy process and knowledgeable staff.

Annette R. on

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Great experience. Quick and very helpful!!

Tracey D. on

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Daniel L. on

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Patty F. on

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To call u haul about rental info I was on the phone for 10-15 minutes waiting for someone to pick up. I actually hung up a few times because the wait was too long

Philip W. on

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Ross F. on

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Hugo E. on

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Brianne B. on

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The pick-up location was changed from the original that I booked online. When I called to confirm no one seemed to know what I was talking about.

Martin P. on

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Chris G. on

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Brian B. on

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After hours drop off was very confusing, there was no signage notifying us where to leave the truck. We saw the key drop but the lot was fenced off. We called customer service, the first representative stated we could not leave it and would have to return the next day. The roads were icy/snow covered and we were hestant to drive the truck any futher. We were disconnected by the rep on accident. When we called back the second representative, sorry I do not remember her name, was VERY HELPFUL. She assured us we could proceed with the on-line check in of the truck, leave it in a safe place and drop the key. She provided us with the needed reassurance.

Erin C. on

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Winston N. on

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