Customer Reviews for Chips Transport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chips Transport

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

VALANCIA G.
Rating:

Customer did not leave a comment.

linda S.
Rating:

The vehicle was like new, and the customer service was excellent.

SUZANNE N.
Rating:

Customer did not leave a comment.

Sue N.
Rating:

Easy transaction !

Richard A.
Rating:

Reservation was out in incorrectly... was out in as a counter transaction rather than after hours pickup. Waited a half hour on hold, to no avail with Uhaul. Thankfully an after hours staff was pulling in as I was about to leave and had to redo the reservation. So I was charged twice. Hoping one falls off. Vehicle was dirty and full of cigarette ashes. Given such, I am concerned for potential covid risk after being in the truck.

VENKATARAMANAJI V.
Rating:

Very nicely maintained location

William M.
Rating:

My only problem was that I checked in to see where I could fill up with gas. I told Chip's I would be right back. When I got back, the gate was locked close. They actually closed a half hour early. If it wasn't for another employee to take my paperwork and key after opening the gate for me, I would have had to return the next morning.

Zhihua Z.
Rating:

Customer did not leave a comment.

WINSTON T.
Rating:

Customer did not leave a comment.

donald P.
Rating:

Excellent Customer Service!

Kulapan W.
Rating:

UHaul website was down, I believe nationwide, and payments weren't going able to go through online. Several customers had to wait over an hour in the lobby. Staff helping me was great, kind, patient, and tried to resolve issues as best as he could.

Karen S.
Rating:

Customer did not leave a comment.

Sanjay S.
Rating:

should have unlimited mileage for out of town/state rental similar to budget

Nicholas W.
Rating:

gate was closed after hours, not much room to drop off truck outside the gate

Alicia L.
Rating:

I didn't receive the dolly I requested. Also, there was a disconnect between the information I recorded through the app and the location--I received the truck with 3/8 fuel but the contract they generated stated it had 7/8. They worked with me to fix the issue, which was good, but it was frustrating to have to deal with the problem in the first place. Not sure if either of these issues were the location's fault or symptoms of a larger Uhaul problem (I suspect the latter).

Cindy C.
Rating:

While I had no problem with the gentleman who handled the pickup of the truck, I would not recommend the UHaul company to anyone!!! Their service sucks!

Mark F.
Rating:

Customer did not leave a comment.

Stephen B.
Rating:

We were never informed of the mileage for a long trip. The cost for the rental was astronomical. Had we been informed of the cost for the miles, we would have purchased furniture instead of moved it. We will never use U-haul again.

Vincent R.
Rating:

Up front fuel policy that additional fuel cost will not be reimbursed (I was essentially penalized by over $50 for being considerate). Making matters worse, when I asked about this in an email to the provided address in the receipt email, no one responded. I would greatly appreciate if someone would help me with a reimbursement for the excess fuel as the policy was not clear.

Bryan H.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

I reserved 12 moving pads, there were only 6 in a bag that was secured in the truck, as well as a secured, unneeded, 2 wheeler, I never opened the bag of pads, but was charged for the use of 12??

Herb S.
Rating:

Customer did not leave a comment.

Ricghard L.
Rating:

Had our rental ready to go when we arrived.

Carolyn D.
Rating:

Returning via the online link was an incredibly time consuming process to do after a long move. Please streamline this.

ROB E.
Rating:

Customer did not leave a comment.

David H.
Rating:

Service was excellent

mike M.
Rating:

Awesome service!!!great vehicle great people!!

Daniel W.
Rating:

Customer did not leave a comment.

Tim S.
Rating:

Customer did not leave a comment.

donald P.
Rating:

Excellent customer service! Easy Pickup, Easy Return!

Stacey K.
Rating:

Customer did not leave a comment.

Verne B.
Rating:

Your after hours phone service is terrible ! i had no problem dropping off the rental where it was supposed to be dropped otf that is what GPS does for you, it finds your location. SO while i was trying to get an answer from Uhaul om the phone an individual came out in a company vehicle and asked if he could help, i told him we were in a holding pattern w. uhaul on the phone and he said just give me the key and you are all set. I responded that there was more gas in the truck than when we picked it up. I then proceeded to spend the next hour on my cell phone trying to either talk to someone, get dropped or be on hold w/ uhual. Your after hours website did NOTHING for me as all i ever got was a sign to your account on my cell phone. I got dropped once while talking to someone and then called back. What a DISASTER ! I spelled my name phonetically at least twice, my wife did the same thing and then it was still like pulling teeth trying to explain that we had dropped off the truck at the designated drop off location. The individual actually told us we would have to drive back to the location and be there on the 5th of July at 9 am in person ! I do not live in the same location as the drop off location. She then proceeded to ask us if we wanted to talk to customer service, which then put us in ANOTHER holding pattern! After spending my last hour on the phone with your phone tree my phone finally died. When i got to my relative's house i tried to check on the uhual site again and then only got "you are not at the right location" @! Luckily by leaving a voice message with Chips and an email and then connecting by phone after the right person came i, was told all was ok. THIS IS NOT GOOD CUSTOMER SERVICE ! This was a terrible experience....

Jennifer H.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

very friendly people at pick up. self serve drop off with uhaul app was very easy. will use again

peter V.
Rating:

Customer did not leave a comment.

Steven B.
Rating:

Excellent experience

tom R.
Rating:

Customer did not leave a comment.

megin S.
Rating:

Customer did not leave a comment.

RONALD F.
Rating:

Customer did not leave a comment.

Eugene D.
Rating:

Customer did not leave a comment.

connie S.
Rating:

First time I used Chip's. So easy. Gentleman I dealt with in the office (sorry, did not get his name), was helpful and very personable and kind. Would definitely use you again, and will definitely recommend to friends and family.

John P.
Rating:

The CHiPS staff were wonderful. Keep up the good work

james B.
Rating:

Customer did not leave a comment.

James C.
Rating:

Customer did not leave a comment.

Nicholas A.
Rating:

Nothing to improve on in my opinion. Very friendly staff that followed up via telephone prior to the rental date to ensure we had the correct address and location for the pick up. Clean environment and safe location. Easy process and knowledgeable staff.

Annette R.
Rating:

Great experience. Quick and very helpful!!

Tracey D.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Customer did not leave a comment.

Patty F.
Rating:

To call u haul about rental info I was on the phone for 10-15 minutes waiting for someone to pick up. I actually hung up a few times because the wait was too long

Philip W.
Rating:

Customer did not leave a comment.

Ross F.
Rating:

Customer did not leave a comment.

Hugo E.
Rating:

Customer did not leave a comment.

Brianne B.
Rating:

The pick-up location was changed from the original that I booked online. When I called to confirm no one seemed to know what I was talking about.

Martin P.
Rating:

Customer did not leave a comment.

Chris G.
Rating:

Customer did not leave a comment.

Brian B.
Rating:

After hours drop off was very confusing, there was no signage notifying us where to leave the truck. We saw the key drop but the lot was fenced off. We called customer service, the first representative stated we could not leave it and would have to return the next day. The roads were icy/snow covered and we were hestant to drive the truck any futher. We were disconnected by the rep on accident. When we called back the second representative, sorry I do not remember her name, was VERY HELPFUL. She assured us we could proceed with the on-line check in of the truck, leave it in a safe place and drop the key. She provided us with the needed reassurance.

Erin C.
Rating:

Customer did not leave a comment.

Winston N.
Rating:

Customer did not leave a comment.

Janine H.
Rating:

Customer did not leave a comment.

Phoebe C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top