More lightning in the parking lotRyon K.
Shattuck Self Storage
(U-Haul Neighborhood Dealer)
- Monday9:30 am–4:30 pm
9:30 am - 1 pm / 2 pm - 4:30 pm
- Friday9:30 am–4:30 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
One-Way and In-Town® Rentals in Saginaw, MI 48603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
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It was set up for self check out and the person had to help me through that.. I thought it took more time than it should have and the self check part should have been explained a head of time.Jerome L.
Return was a dream. No issues. Pleasant representative. To bad the beginning could not have been as great.JOSEPH L.
There was a lot of confusion about the 24/7 pick up, I talked with two different people that told me I was all set up to pick it up at 7am and then when I got there I wasn't set up for 24/7 pick up, I had to drive to the other uhaul store to have them change it and then it still took forever to receive the code for the lock box to get the keys to the truck. This set us behind almost an hour which was extremely inconvenient, when I was very specific on the phone with needing to pick it up at 7am and being told multiple times that I was all set. The people at the other uhaul store were very friendly and helpful but I shouldnt have to drive to another store when I was assured that I was all set.Steph L.
Well, our first experience using UHaul was really just a complete let down. We picked up our UHaul the morning we started moving our entire house (stressful enough!) and it took over an HOUR before we could actually access the key for the truck in the lockbox. We opted in for the digital pick up option to make things easier and fast for us, which I believe actually is what caused the entire process to take so long. My husband and I both worked on our phones in our car next to our UHaul truck with no person to help in sight. The UHaul website was totally glitching, despite the fact that we have full service. We would get half way through the check-in service and the whole website would crash. An hour later we contacted customer service, waited 15 minutes for a call back, and were able to get the code to the lock box to get our keys. We returned the truck that same evening, after 8 long hours of heavy lifting and moving to the same location. We tried checking in the truck, and again, the website was down. It was now dark outside, we were exhausted, hungry, cold, etc. Luckily we knew the code to the lock box so we returned the key. We took pictures of the gas take and mileage and truck to prove we returned it just as we left it. We were not waiting there to go through the return process on our phones and allowing it to crash half way through and take us back to the beginning of the process. I called customer service on our way back home, and the wait was an hour and 50 minutes long! Even if we wanted to wait, there was no way!? It was past 11pm when I received a call back from customer service and they were able to tell me that Shattuck Road Storage would â€œreviewâ€ my rental and make sure things were returned in good shape. Sheesh.Devon S.