Very nice and very professional I would recommend this location
Lamonna E
Customer Reviews for Choice Acts NFP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a great U-Haul rental experience. The location was a bit non-traditional, but it actually worked in my favor—lower traffic and the truck being parked right on the street made pickup and drop-off incredibly easy. Communication was excellent throughout, and the no-touch rental process was smooth and convenient. As an out-of-towner, I appreciated that the extra verification steps were simple and straightforward. Even though the office wasn’t officially open at pickup or drop-off, a team member was easily reachable by phone and very helpful. The truck itself was clean, in great working condition, and had no mechanical issues at all. Overall, a really positive experience—I’d absolutely use this location again and recommend it to others.
Dawayne WGreat experience at this U-Haul location. The process was smooth, quick, and hassle-free. Staff was helpful and professional. Highly recommend.
MUSTAFA AThis is the only Uhaul location I will rent from, even if it adds a couple of miles to my contract. The staff has always gone above and beyond to make sure my rental went smooth. They contacted me to inquire whether I would be picking up on time, and sent me pictures to ease my mind letting me know the equipment I request was waiting for me.
Anthony NThe back of the truck smelled like dog pee. The location was in an unsafe neighborhood with no secure parking to leave your vehicle when picking up the rental truck. The check in and check out process took an hour which doesn’t truly reflect the pick up and drop off time. There was a dolly missing for my service. The mobile app was not intuitive and wouldn’t properly take pictures of all sides of the vehicle. I hated the whole experience, would never use this location again and would absolutely like to be compensated, in addition to the lack of after hour support.
Evette RClear pricing
Carlton BFriendly staff, great phone etiquette, clear & concise instructions, all around great experience.
DONALD WThe staff was very nice and went out her way to make sure we had exactly what we needed. Equipment was also in great condition.
STEVEN BEverything was perfect
Maria cI received excellent customer service when rented a truck from this location. I would definitely recommend 👌 it!
ANTHONY NThey went out their way to not be helpful.
Carl GI continue to call and email the dolly was not on the truck and they did not remove the charge The dolly/ cart was NOT ON THE TRUCK please remove the charges
latrice d