Customer Reviews for Chucks Auto Service LLC
(U-Haul Neighborhood Dealer)

75 reviews

640 W Fawn River Rd   Sturgis, MI 49091

(269) 503-8180

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/15/2022 - 3/16/2023: Closed

Services at this Location:

Contact Us

(269) 503-8180

640 W Fawn River Rd
Sturgis, MI 49091

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/15/2022 - 3/16/2023: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Very helpful!

Alec W. 
Rating:
5.0

Customer did not leave a comment.

JO T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

Took almost 2 hours to get confirmation on their system to get truck.

Doreen N. 
Rating:
3.0

There was no place to park when we picked up at this location it's incredibly crowded. The person that helped us was straight to the point and explained everything but it felt like we were a huge inconvenience. The truck itself was very clean inside. However it did not run well and the steering wheel felt out of control as well as the breaks. I understand it's probably an older vehicle but my husband drove it and drives similar trucks for work everyday but still had a hard time managing this one. We've used uhaul many times and overall would choose a different location next time

Clint R. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

Customer did not leave a comment.

LEONARD T. 
Rating:
5.0

Customer did not leave a comment.

Mohsin A. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
2.0

No place to park the truck. Charged me an extra day fee when I returned it a day early.

Rachel M. 
Rating:
2.0

Truck maintenance before renting out. Lot was thick with mud.

kirsten S. 
Rating:
3.0

Customer did not leave a comment.

Noel H. 
Rating:
4.0

Customer did not leave a comment.

Gerard S. 
Rating:
3.0

He was very friendly and I could tell tried his best. He took a personal phone call during the check out process and had to make another call to complete the check out correctly.

Cody K. 
Rating:
5.0

First, I LOVE your mobile app. Whoever designed it did a GREAT job. I really enjoy using it for booking, paying and dropping off. I have a suggestion you might want to consider. The vehicle I loaded and transported was a 1975 Jeep CJ5. They have a very narrow wheel base and I think you need to share special instructions. First, one should narrow the ramps to start at the wheel base of the vehicle and not just straight back. Second, you should explain how to make the tire tie-down straps work with a narrow wheel base. I made a mistake, thinking I was doing the right thing and they actually came off! I don't know if it was because they were frozen at first and loosened up or if it was the way I wrapped them on. I think the latter. Maybe they should have been free'd up from the snow and ice before I took off and stretched out a little? Maybe additional instructions before heading out? I hope these comments are helpful. Feel free to call with any questions.

Theodore C. 
Rating:
3.0

We had problems signing into the site it took several attempts.

LEODEGARIO B A. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

It was very convenient. Took a little while to find someone to help us but they were very efficient and friendly I would use them again.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNELLE LOUISE G. 
Rating:
2.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

DERRICK STUART S. 
Rating:
4.0

Parking.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

KIM RENEE S. 
Rating:
5.0

Excellent service

TIMOTHY JON C. 
Rating:
1.0

Customer did not leave a comment.

HALI NICOLE J. 
Rating:
1.0

Guy was really rude.

MARK T. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

They did a great job at communicating and making the contract fit to what I needed and made sure I had everything I needed. Very nice easy to talk to. They knew all the answers to my questions.

ALEXIS H. 
Rating:
3.0

My drop was ok, they unhooked me. But then again, when I picked up the trailer, I did the hook up. Maybe he was complementary, I did know what I was doing.

Daniel B. 
Rating:
5.0

Very efficient, great service

MICHAEL ROY M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JAMES K. 
Rating:
5.0

Really great people running the place, helped me sort out the tow dolly mess from the previous location so that I at least wouldn't be charged the full amount for an unreturned tow dolly.

CHANTELE V. 
Rating:
5.0

Very Good, Indeed.

JOSEPH MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

ERMA E. 
Rating:
4.0

A better inspection of equipment. Had to get a tire changed before trailer could be used.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

The staff were friendly and very helpful. Equipment was ready as sch. Would recommend this service to anyone.

John K. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The folks at the site were great!! The U-Haul website was terrible! I couldn't change reservations - I had to call. I was promised a phone call the night before. It never came. I tried to check-in on line - didn't work. I will always use U-haul - you're a great organization - but your website is really bad!!

JOHN B. 
Rating:
5.0

Both people were extremely helpful and quick to get us going. Tks !

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO H. 
Rating:
3.0

Your after hour drop off instructions were useless. You sent a text with instructions that could not be followed because your web site lacked what the instructions pointed to. This was very bad sine I needed to travel 3 hours away. I was considering using U-Box for my move. I will look much harder at the alternative as a result of this and my pickup experience.

David K. 
Rating:
4.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

This was pretty darn easy. I did the pre-check-in and that makes it even faster. The lady was very quick and attentive and had me on my way quickly. That is always important. What more can you ask for? Thank you

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Markalan W. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

JONATHANJAVIER F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LEROY K. 
Rating:
4.0

The online check in and check out are not functioning properly, and I had to call customer service to check the truck back in. The problem seems to be with the pictures not transferring properly.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER OLEAN D. 
Rating:
3.0

My quote was rewritten and a utility dolly was left off of the new quote. The men working there were hanging out in the lobby talking loudly, it was early in the morning and they had just opened and all of these distractions made the transaction that much more difficult to finalize so I could be on my way. The lady who helped me with my quote was nice and tried to help me find a utility dolly that was left off of my new, rewritten quote but was distracted by the phone, her baby and the loud commotion of the lobby. Overall, I think everything could have been much better and I would say there is great room for customer service improvement.

JAMIE RAY K. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Be more friendly

larry B. 
Rating:
5.0

People found the trailer we wanted. Worked out great. Hooked up trailer and worked wonderfully all the way on the trip. Thank you.

richard C. 
Rating:
5.0

Friendly and knowledgeable staff, very helpful throughout the process, quick to solve problems. Kind and courteous.

Laura U. 
Rating:
3.0

Customer did not leave a comment.

darla T. 
Rating:
3.0

Make online sign up easier so you don't take 2 hrs to get your rental trailer and an a hour to drop it off, I used trailer for less time than it took to rent and drop off

kevin B. 
Rating:
5.0

Customer did not leave a comment.

JUAN J. 
Rating:
5.0

Nothing. If everyone is treated like we were,they did a great job! Looking forward to doing business with them again!

AMANDA B. 
Rating:
5.0

Nothing

Kent F. 
Rating:
5.0

Customer did not leave a comment.

MARKALAN W. 
Rating:
4.0

I was very happy! The truck was there and waiting in the staff was very friendly!

WAYNE P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Gloria F. 
Rating:
1.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Very easy no contact dropofff

Patrick M. 
Rating:
4.0

Customer service need improvement lady renting them has very bad attitude

VICKY V. 
Rating:
4.0

Customer did not leave a comment.

Dylan R. 
Rating:
3.0

Maybe give a few miles leeway

ANNA MARIE M. 
No reviews have been submitted for this location.

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