Customer Reviews for Chucks Auto Service LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful!

Rating:

1.0

Took almost 2 hours to get confirmation on their system to get truck.

Rating:

3.0

There was no place to park when we picked up at this location it's incredibly crowded. The person that helped us was straight to the point and explained everything but it felt like we were a huge inconvenience. The truck itself was very clean inside. However it did not run well and the steering wheel felt out of control as well as the breaks. I understand it's probably an older vehicle but my husband drove it and drives similar trucks for work everyday but still had a hard time managing this one. We've used uhaul many times and overall would choose a different location next time

Rating:

2.0

No place to park the truck. Charged me an extra day fee when I returned it a day early.

Rating:

2.0

Truck maintenance before renting out. Lot was thick with mud.

Rating:

3.0

He was very friendly and I could tell tried his best. He took a personal phone call during the check out process and had to make another call to complete the check out correctly.

Rating:

5.0

First, I LOVE your mobile app. Whoever designed it did a GREAT job. I really enjoy using it for booking, paying and dropping off. I have a suggestion you might want to consider. The vehicle I loaded and transported was a 1975 Jeep CJ5. They have a very narrow wheel base and I think you need to share special instructions. First, one should narrow the ramps to start at the wheel base of the vehicle and not just straight back. Second, you should explain how to make the tire tie-down straps work with a narrow wheel base. I made a mistake, thinking I was doing the right thing and they actually came off! I don't know if it was because they were frozen at first and loosened up or if it was the way I wrapped them on. I think the latter. Maybe they should have been free'd up from the snow and ice before I took off and stretched out a little? Maybe additional instructions before heading out? I hope these comments are helpful. Feel free to call with any questions.

Rating:

3.0

We had problems signing into the site it took several attempts.

Rating:

3.0

It was very convenient. Took a little while to find someone to help us but they were very efficient and friendly I would use them again.

Rating:

4.0

Parking.

Rating:

5.0

Excellent service

Rating:

1.0

Guy was really rude.

Rating:

5.0

They did a great job at communicating and making the contract fit to what I needed and made sure I had everything I needed. Very nice easy to talk to. They knew all the answers to my questions.

Rating:

3.0

My drop was ok, they unhooked me. But then again, when I picked up the trailer, I did the hook up. Maybe he was complementary, I did know what I was doing.

Rating:

5.0

Very efficient, great service

Rating:

5.0

Really great people running the place, helped me sort out the tow dolly mess from the previous location so that I at least wouldn't be charged the full amount for an unreturned tow dolly.

Rating:

5.0

Very Good, Indeed.

Rating:

4.0

A better inspection of equipment. Had to get a tire changed before trailer could be used.

Rating:

5.0

The staff were friendly and very helpful. Equipment was ready as sch. Would recommend this service to anyone.

Rating:

5.0

The folks at the site were great!! The U-Haul website was terrible! I couldn't change reservations - I had to call. I was promised a phone call the night before. It never came. I tried to check-in on line - didn't work. I will always use U-haul - you're a great organization - but your website is really bad!!

Rating:

5.0

Both people were extremely helpful and quick to get us going. Tks !

Rating:

3.0

Your after hour drop off instructions were useless. You sent a text with instructions that could not be followed because your web site lacked what the instructions pointed to. This was very bad sine I needed to travel 3 hours away. I was considering using U-Box for my move. I will look much harder at the alternative as a result of this and my pickup experience.

Rating:

5.0

This was pretty darn easy. I did the pre-check-in and that makes it even faster. The lady was very quick and attentive and had me on my way quickly. That is always important. What more can you ask for? Thank you

Rating:

4.0

The online check in and check out are not functioning properly, and I had to call customer service to check the truck back in. The problem seems to be with the pictures not transferring properly.

Rating:

3.0

My quote was rewritten and a utility dolly was left off of the new quote. The men working there were hanging out in the lobby talking loudly, it was early in the morning and they had just opened and all of these distractions made the transaction that much more difficult to finalize so I could be on my way. The lady who helped me with my quote was nice and tried to help me find a utility dolly that was left off of my new, rewritten quote but was distracted by the phone, her baby and the loud commotion of the lobby. Overall, I think everything could have been much better and I would say there is great room for customer service improvement.

Rating:

5.0

Be more friendly

Rating:

5.0

People found the trailer we wanted. Worked out great. Hooked up trailer and worked wonderfully all the way on the trip. Thank you.

Rating:

5.0

Friendly and knowledgeable staff, very helpful throughout the process, quick to solve problems. Kind and courteous.

Rating:

3.0

Make online sign up easier so you don't take 2 hrs to get your rental trailer and an a hour to drop it off, I used trailer for less time than it took to rent and drop off

Rating:

5.0

Nothing. If everyone is treated like we were,they did a great job! Looking forward to doing business with them again!

Rating:

5.0

Nothing

Rating:

4.0

I was very happy! The truck was there and waiting in the staff was very friendly!

Rating:

5.0

Very easy no contact dropofff

Rating:

4.0

Customer service need improvement lady renting them has very bad attitude