The rear-end or transmission sounded like it was going to fall out. They had NO appliance dolly, nor the size truck I originally ordered.JOANNIELEIGH S.
Trailer Rental & Towing in Powhatan, VA at Powhatan Chubbys BP
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Powhatan, VA 23139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The location was a BP Gas station. The store attendant needed help from Uhaul!!! She couldn't operate the station and process Uhaul rentals at the same time. Although she was very good at multi-tasking and processed my reservation, she was put in an unsafe and unfair situation!CHRISTOPHER C.
The whole process was easy. From checking in all the way to checking out and the final bill. No problems and the two gentlemen who helped me were very helpful and friendly! Overall a grwst experience and I would recommend this location.Seth C.
The truck was dirty outside and covered with snow. The roof had a sheet of snow on it and could have come off on interstate and hurt a driver if behind us. The Chubby uhaul employee should have cleaned this off.Wenndy G.
Between Uhaul double charging us and sending somewhere else other then where we scheduled it and the nightmare we went through at Chubbys I will NEVER use Uhaul again! I would have thought they would have offered us some kind of discount but no. They were more concerned about double charging meðŸ¤¬ðŸ¤¬ðŸ¤¬ðŸ¤¬Aaron B.
Have vehicles located around the area where someone needs to pick up a vehicle. I had to drive an hour to pick this truck up and was told they were closed and I could not get the truck. Luckily I called customer service who directed me to the lock box. The vehicle should've been drove closer to where I was moving from which would have not created so much of a hassle. I had to call customer service 5 times about this one move.Broderick H.
Took over 30 + minutes to get the truck situated. Then finally after figuring out what truck to give me no walk through or inspection was done.CHRISTINAMARIE H.
I've had good experiences at this location and do not blame the shape of the truck on the location. The truck drove extremely rough and sounded like it was about to breakdownHOLLYMARIA J.
As expectedSCOTT P.
The personnel at the drop off location didn't have knowledge or experience I believe when I needed to check the truck in. He was friendly but I needed to contact customer service and the women I spoke to was amazing and very helpful. Though I would recommend this location to a friend because of the location of the truck rental.James O.
Was not given the furniture pads or dollies that I requested, and then the local manager said they were unable to refund me.Abbey R.
Let them ask for the newest equipment available. I had the pleasure of using brand new truck and that was greatPAUL M.
Everything was fine with the pickup location but the reason I picked up the truck was it was the closest one to my wife apartment. I booked the truck 2 weeks in advance and they didn't inform me until the day before. I will never rent again from UHAUL. They should have told me at least 3 days before so I can look elsewhere.HECTORLUIS A.
The cab of the rental truck was dirty and had trash from previous renter on floor. Considering the current pandemic, the cab interior should have been wiped down with disinfectant to reduce infection risk. On a positive note, the rental staff were polite and helpful.SHERRY H.
Quicker Check-in and Check-outPAUL T.
Personnel could've been more helpful by stating what was required for return of truck on first visit to checkout counter. There was a shortage of parking spaces for the truck and they would not offer to park it for you, take mileage reading, or fill it with gas. It just took longer to checkout than expected.WILLIAMABBOTT R.
Very long checkout process even though i had pre-checked out on line. Truck was pulling right and needed a wheel alignment. The associates at the store were unorganized and unready when i arrived. Trailer was not attached to truck and associate would not assist....said he didn't know how to drive.the dolly I had reserved was not in the back of the truck when I arrived home and I had to scramble at the last minute to pick one up. The Uhaul local call in people were very helpful with this thank goodness. All this delayed the start of my move by 2+ hours.Douglas T.
Have the truck I reserved on hand.Richard A.
Never again using that locationStephen B.
I never went inside. I did online drop off and there was a drop box. Very nice.Michael K.
The staff was very nice but it was obvious he had no idea how to operate a uhaul rental. He had difficulty with the computer system (which he only had a laptop for). He was extremely busy serving other gas station customers and could not return my call. The truck was not well-maintained- filled with styrofoam, had multiple spiders and had a broken side mirror. The staff indicated that the fuel gauge was at 100% but we noticed that it was only 7/8 full. We asked him to change it but he called uhaul and told us that the fuel gauge "would not go all the way to full" and that was supposed to be normal, which we found out later at a gas station to be completely false. We paid for a dolly which was not provided to us. Honestly, I drove 1hour to get to this location (because I was told the morning of that there was no truck within a 100mi radius and apparently this was new information to uhaul even though I made a reservation three months in advance) and I was extremely disappointed. This was my worst uhaul experience and I would not recommend this location or uhaul in general to anyone.Horace Y.
I order a dolly and furniture pads but there was none at the location for pick up and the van was not well maintained with spiders and spider webs on the truck and the truck it self had bad vibration in the steering and the alinement was off bc it keep pulling to the rightsteven D.
Your online process is long and arduous. No mention of all the pictures needed to complete the rental. Took up a lot of time prior to actually driving away with the truck. Needs improvement as some things could have been completed prior to arrival.Robert S.
Horrible customer service very rude will not return everDavid M.
Lady told me she didn't know how to unhook trailer and I had to figure out how to do it online --no one there to come out and help me. She said he was in the restroom. Had to check in return onlineLisa W.