The owner had a paper taped over the drop off box opening saying you were only allowed to return a truck rented from that location so we had to call and sit on hold to be able to speak to someone asking if we were allowed to drop off or not. Very unprofessional on the third party's behalf. If you don't want to accept drop offs, don't be a uhaul hub.Brian R.
Customer Reviews for Churchill Direct
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was late picking up my truck and yes that was on me but the place was not well lite. There was a crack on the window I didn't see till after I left the the location. The truck was not clean when I picked it up.Martha S.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Eddie R.
Using the app is so convenient. The vehicle was clean and the location was organized as to locate the lock boxes. I will use them again in the future for sure!Kimberly D.
Customer did not leave a comment.Michael Chad M.
Where I picked up the U-Haul and the gentleman that was running the place was great and very helpful! However, my experience up till that point was nothing short of a nightmare! I got three different calls to change things the day before after I had reserved a month in advance. Then I was told by two different people that they would email me the change in the reservation, and I never received that email. I didn't know the address of where I was going when they changed my location, so I had to basically hunt down the day I was supposed to pick up the truck.Samantha S.
There was no one there and no one answered and no room on lotBen D.
Customer did not leave a comment.Emmanuel H.
Customer did not leave a comment.Debbie B.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Mary Jeanna R.
Customer did not leave a comment.Roy S.
Benson at churchill was amazing.Edith V.
I will never use uhaul again quoted one price and our doubled by the time i returned the rental. They only give you enough miles to get from pickup location to drop off location so everything extra is 40 cents a mile so hope you live next to uhaul to not be chargedChris B.
Benson was the most helpful, kind, acomadating person I have ever dealt with. You truly have a gem in this man. He went out of his way to make this experience an easy and enjoyable one. Please give him some sort of recognition as he certainly deserves it.Kathy K.
Customer did not leave a comment.Keith M.