Customer Reviews for Super Suds Car Wash
(U-Haul Neighborhood Dealer)

365 reviews

1863 Rte 52   Liberty, NY 12754

(845) 295-0388

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(845) 295-0388

1863 Rte 52
Liberty, NY 12754

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Darell H. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Have more pleasant and professional staff...tell him top hide his 2 massive dogs. They scared the daylights out of me. If you don't have accessories, don't rent the trailer. I paid A LOT of money for a UHAUL trailer, I didn't rent from a no -frills company. Don't send me 2 miles up the road to autozone to get what you should have had. And don't tell me the police might stop you if you drive like this AFTER you hook up the trailer. Was I supposed to take it off? This is YOUR business. YOU should know what I need, NOT me. YOU know your trailers!! Shame on UHAUL!!

irvng K. 
Rating:
5.0

We felt bad for the folks at the liberty location being stuck with a truck that shouldn't have been okayed to rent in the first place. They were understanding and asked if we had informed the Broadway location in Newark NJ and we let him know we had then proceeded to tell him the story of what was supposed to be an exciting day that turned into a nightmare for all of us. Thank God for a good loving family

Arlindo T. 
Rating:
5.0

Customer did not leave a comment.

MARNY M. 
Rating:
5.0

The professionalism was awesome. Unfortunately, this is 2nd time I reserved a truck and the truck was not on lot because previous renters never returned the trucks, so we ended up getting a much smaller truck and not completing our emptying of storage unit.

Rosemarie D. 
Rating:
2.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Suds and duds saved my day! 2 other locations had screwed me over!

scott R. 
Rating:
5.0

Customer did not leave a comment.

Tricia P. 
Rating:
5.0

There was a strange smell in the vehicle I rented.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Nechemia L. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE D. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

The van smelled like smoke and rotten food a few dash lights are on when I asked the person dealing with the paperwork he insisted not to worry was definitely not a smooth process picking up or dropping off the van on a scale from 1 to 10 I would give them a 1

Moses S. 
Rating:
5.0

very friendly

DAVID E. 
Rating:
5.0

best time i had with uhal overall

Jariel P. 
Rating:
3.0

Staff member kept suggesting I should have done a local rental even though I said I needed it for 10 days. Couldn't locate the drop off location when completing the checkout process and told me to call when the return date was closer.

Wendy P. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Customer did not leave a comment.

Nya W. 
Rating:
3.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Abraham K. 
Rating:
5.0

As always… great, friendly, accommodating professional service! 😊

Joanna L. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
3.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Wonderful people. Wonderful Clean shop Wonderful open space to pick up and drop off, A1 A1 A1

Ben T. 
Rating:
2.0

i rented few times truck from here and was happy, this time when i rented 10 feet trck i only did less than 15 miles, i put more than gallon of gas gauge was exactly where it was i started they still charged me more than 11 dollars for gas , its total ripoff thats why i am giving them bad review, dont rent from them thanks s.s

subhash S. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Customer did not leave a comment.

loretta L. 
Rating:
5.0

Good truck Good service nice and clean

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

DEBRAA V. 
Rating:
5.0

Customer did not leave a comment.

KALIFA D. 
Rating:
2.0

The vehicle was vacuumed but not cleaned. We filled it upon return and still got charged for fuel. Not a very happy customer here.

JOHN S. 
Rating:
1.0

I had to pick up something to big for our vehicles, when I picked up the truck it had 14 miles to empty! When I dropped off the truck it was quarter of a tank . Which was way more than what was in there. Not only was it $228 for 2 days but then a additional $54 fuel charge . When I was there they gave away someone's truck which has happened 3 times there . Every time i have been there there has been a problem. Last time I rented a 26" from them I had to move my 4 bedroom house in a 10" box truck because they gave ours away . The time before that I showed they gave my truck away an had to drive 40 mins away to go get a truck , which up ended being a 3 day move . The guy is nice but highly dont reccomend.

Kristian S. 
Rating:
4.0

Thank you for your help today.

maria S. 
Rating:
5.0

Customer did not leave a comment.

Hamilton G. 
Rating:
5.0

Absolutely nothing. The place has good service. And friendly people

MaryBeth C. 
Rating:
5.0

Your attention to my needs were met with Patients, Attentiveness, knowledgeable and well-versed staff. Would recommend to family and friends if they need to rent a truck thank you for excellent customer service

MAXINE S. 
Rating:
3.0

Customer did not leave a comment.

Francis G. 
Rating:
1.0

Horrible experience. Will not use Suds and Duds again. Usually the service is just bad, but I deal with it because I need the truck. Even though I have the app usually there is an issue upon pickup so I call the day before to make sure someone is there. I was told that the person would be there at 3pm but leaves at 4pm. This worked for me because my pickup was at 3pm. When the app did not work because of internet issues there was no one there. I called the phone number on the door and was told “you will have to wait, I am at lunch”. When he finally came he gave me keys and contract. He gave me the keys for the wrong truck, and when I exp,aimed, was told “So”. Then he gave me keys for another truck and I explained I would need a new contract. I was told “That is to much paperwork, just take the other truck”. The only problem was that they were the wrong keys again. Was there an hour trying to get the truck and honestly if this is indicative of the service you endorse, that is a problem Very unhelpful and disrespectful! I usually rent a truck for humanitarian reasons twice monthly, but will never rent there again. Please do not direct me there in the future when I reserve online. Intend to warn folks via social media because this is unacceptable. Waited a while to respond to calm down, so hopefully I could be fair, but again, people do not need to fell insulted, minimized, and bullied by these folks. Martin

MARTINI C. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

MARKIVAN S. 
Rating:
4.0

Customer did not leave a comment.

Noemi A. 
Rating:
4.0

Manager Carlos at the Liberty location was very helpful and professional. Thank you.

JOSE S. 
Rating:
5.0

none

Andrew P. 
Rating:
5.0

You could of had the 10 blankets in the truck. They were not there I used my own comforters so it wasn't an issue. Also there was another charge for the dolly that I wasn't aware of maybe it shouldn't be in the truck if you can't use it.

Patrick C. 
Rating:
4.0

Everything ran very smoothly. Thank you.

Lisa B. 
Rating:
2.0

My vehicle was not there and noone let me know it wouldn't be. There was no substitute.

LORIA D. 
Rating:
1.0

This facility was very rude and unhelpful. I asked for a receipt and they it wasn't their job. Never again.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

JERIMYMICHAEL F. 
Rating:
5.0

This comment has nothing to do with the location. They were great and helpful. However, I reserved a 5x8 trailer and there was only a 4x4 trailer available the day of pick up. This proved to be very frustrating in completing the day's tasks, which would have greatly benefited from the trailer I originally reserved.

Hamilton G. 
Rating:
5.0

Customer did not leave a comment.

emil alexis C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Very convenient picking up unit after hours….

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

xiverliz R. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
4.0

More clearly UHaul facility.

Stacia G. 
Rating:
5.0

When i came to return eqipment at 3pm there was nobody so i left key in lockbox after locking uhaul, there is check engine light on otherwise truck run well, i put 12dollars gas but used only 5dollars app 12miles, hope i get refund or credit towards next use, thanks

SUBHASHR S. 
Rating:
5.0

Highly recommend this location. Very clean pleasant .and very helpful on answering questions. They have a lot of patience for people like me who always has questions

Trish S. 
Rating:
5.0

the best! keep it up

BENZION G. 
Rating:
2.0

More respect when approached about issues with equipment. I was told first thing "I was going to call the police on you". I had issues with there truck but also issues with job, I was held up and was explained to owner lady that was the case. I'm a busy man with fiid business dealing and fixing homes and home owners. That's money alone. I have a good moral and view on life and I am very displeased feeling like I was doing wrong and a criminal when 8 have the funds to pay. This is very wrong and should be viewed as poor operational and should be corrected to not have good loyal customers treated and felt this way. I'm very angry and now I have to deal with this as I got to go talk about 10000 checks.

CHRISTINEM K. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Charged for 2 Gallons of gas when I only drove 18 miles.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

BRIANM T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
3.0

Customer did not leave a comment.

ROY H. 
Rating:
4.0

Customer did not leave a comment.

Siobhan B. 
Rating:
4.0

Customer did not leave a comment.

LouisBretagne D. 
Rating:
5.0

Customer did not leave a comment.

DEBRA V. 
Rating:
5.0

Great location will use it again

JAMESM II G. 
Rating:
5.0

The best place.!!!!

SADIK V. 
Rating:
3.0

Picking up the van was easy and worked out great. However, We did not get all the equipment we asked for (furniture dollys and pads) but were charged for it regardless. We are still trying to get this issue resolved but U-Haul has not corrected this issue yet.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

BORIS K. 
Rating:
1.0

Worst experience. I was sent to another location to pick up the truck after already arrived there. Then drove out 30 minutes to the next location. Then had to wait another 30 minutes once I arrived for someone. Then i was told that all the trucks there are already reserved for other people. I was so frustrated, after repeating what i went through to get a truck and being told theres no truck for me the man called someone and then suddenly i had a truck. The whole experience was very frustrating

Jose J. 
Rating:
4.0

Customer did not leave a comment.

Katie B. 
Rating:
1.0

Was easier than picking up, for sure.

darin B. 
Rating:
2.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Had to go into a dark garage and the people there wouldn't come out to inspect the trailer. They said they would check it later and send me an email. Very unprofessional

John D. 
Rating:
5.0

Best Location Ever.!!!

Sadik V. 
Rating:
5.0

Customer did not leave a comment.

DAVIDEDWARD J. 
Rating:
5.0

Customer did not leave a comment.

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA W. 
Rating:
5.0

No improvements necessary. Excellent customer service. Friendly and accommodating.

ZOLISOLOMON K. 
Rating:
5.0

They were very nice, quick and they adjusted what we owed the next day when we didn't go as many miles as we thought we would.

Gerald I. 
Rating:
5.0

Cant think of anything to improve on. Staff were very pleasant, efficient, we were hooked up with a van immediately and drop off was a breeze. Thanks!

CHRISTINEELISE R. 
Rating:
4.0

The vehicle had a steering issue, the business manager was notified upon return of equipment.

EULASJ F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Nothing...it's fine

DENNISFRANCIS F. 
Rating:
5.0

Paul was very polite , professional and answered all questions. will rent from them again. Excellent !!

DONALDO V. 
Rating:
5.0

Paul was very helpful gave us the best service!

AHRON L. 
Rating:
5.0

Rental process acceptable.

ANAE F. 
Rating:
3.0

Customer did not leave a comment.

Meghan H. 
Rating:
3.0

1. Do not schedule pickups for a time when the pickup facility is closed. The mobile 24/7 pickup FAILED to work and resulted in a lot of wasted time and delay. The overall pickup experience was very annoying and disappointing and fell far short of expectations. The person that finally dispatched me was very helpful and apologetic for the FAILURE of the mobile 24/7 offering. 2. Ensure the windscreen washer is full before renting.

JOHNMARK R. 
Rating:
5.0

Customer did not leave a comment.

SHIMON P. 
Rating:
4.0

Customer did not leave a comment.

Avi P. 
No reviews have been submitted for this location.

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