I did a drop off but location looks niceAndrea M.
Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived at the location, it was hard to tell if I was in the right spot. Maybe a U-Haul sign or banner on the side of the building would really help.Dionicio C.
Customer did not leave a comment.Jarrod S.
A little hard to find/navigatemaeve G.
Customer did not leave a comment.Ashley L.
Very hard to find where to go directions could have been better!Ashton E.
I liked that they helped me without so many entanglements and I am happy to know that we can count on these services.dennis C.
Customer did not leave a comment.Alexandria B.
Customer did not leave a comment.JANICE G.
Again, poor customer service. I had charges listed on my bill that I had no clue about. When I called for a refund, I was not able to get it back. I will NEVER use them again.Tanisha P.
Extremely satisfied with overall service. It was quick and easy and the truck was newer and drove wonderfully!Michael M.
This location was closed on Sunday but the surrounding areas of the location was well kept.Shatina S.
VERY POOR! My son and wife went to this location.. the on-duty personnel pointed to the trailer and said for them to "hook it up". Neither had ever hooked up a trailer before. I had to drive from 10 miles away to hook up the trailer for them. You need to pull this place's U-Haul license. Call me.. I'll tell you more. Samuel Morgan .. 919-357-2168SAMUEL M.
Customer did not leave a comment.TIMOTHY E.
The lady at Citgo made very obvious and careless mistake of the U-Haul contract. We were pretty clear to her that person A's name must be on the contract although person B is driving, but after she told us she understood, she still put person B's name on the contract. We trusted her so we did not read contract until dropping off the U-Haul, but the name on contract could not be changed already. It is a really disappointing experience with U-Haul.EDWARD C.
The instructions for pickup using the app need to be fixed. The instructions indicated that the key lock code is at the "bottom of the screen"; however, the code won't be displayed until AFTER payment has been processed. Fortunately, I was there during business hours, and the person inside the store was able to help. Also, note that the location no longer says "CITGO" on the store.Michael W.
Customer did not leave a comment.David K.
Customer did not leave a comment.JOHN M.
Wear masksalison K.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.BILAL S.
Customer did not leave a comment.KYLE B.
Add a sign. Needs some sort of U-haul exposure. The location does not advertise well for U-haul.RICHARDARTHUR M.
Customer did not leave a comment.AUSTIN H.
This location was great - friendly and helpful uhaul repsANDREW M.
Customer did not leave a comment.Cheryl J.
Customer did not leave a comment.Brooke P.
Friendly staff, clean facility and clean rentals- would definitely recommend this location to others.LAURA E.
Nothing. It was nice to have a drop off location where you can fill the tank when you get there.BARBARA J.
Customer did not leave a comment.Wesley A.
Frictionless! Monique was great!FRASER V.
Check in is a nightmare. The app has so many glitches I had to create 4 accounts before it took a password that was verified seconds before. On top of that the reservation system took all my info and then I had to do it all again at check in WTF. Horrible horrible horrible processWalter L.
Customer did not leave a comment.JAMESJ D.
Monique was fantastic! Great drop-off location too.MICHAEL F.
Not broke don't fixvincent T.
U-Haul rep -Monique and Matt were very professional and friendlySHIRWIN C.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.Steven D.
This location was great. However, I reserved a truck a month in advance and closer location to my home. I was called a day or two prior to pick up to say. My truck isn't available and I also has to use a different location. Not happy but agreed. Then a couple of hours prior to pick up. I was called to say my truck had been rented and no trucks can be found. Finally a truck was located and so on. This was an terrible experience. I will share this poor experience with everyone I can. I will use a competitor going forward. It's a shame I have been using your trucks a few times a year over the past five yearsJEFFREY B.
Customer did not leave a comment.JOSEPH B.
Friendly experience. I appreciated their attitudes! Moving has enough stressLONNIE H.
Customer did not leave a comment.DESTINI B.