They try to charge you for everything bad customer service and they never give you the code to drop off the equipment (me + 3 customers waiting for the same)
Luis G.
Customer Reviews for Citizen Storage US 70
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were a bit disappointed in the ride of the truck. Very bumpy! States on the side... Smooth ride. Drives like a van but works like a truck. This was so untrue. Staff get a 5 star on help, truck no so.
Scott J.The attended was very helpful. She guided me through the process and answered all of my questions!
Dinesha J.Should be no smoking allowed in cab.
Melvin I.Lady in office was very friendly and helpful.
JAMES L.Everything was perfect. Truck ready and clean. Woman working was extremely friendly and helpful.
Aaron M.The return transaction was done with me standing outside the facility. I was never allowed in to complete my return.
COURI T.The 6x12 trailer was clean and ready to go as scheduled. The young lady at the facility was exceptionally nice. There were two issues with the trailer: 1. Radial tires and bias ply tires had been mixed on this trailer. There were at least two of each and they shared the same axle; however, when grooved pavement was encountered, the trailer required my effort than other trailers I have towed to keep it safely tracking. 2. We encountered a bit of rain which resulted in water in the trailer. Could not tell from where it came; however, packing blankets and boxes got wet. UHaul staff was informed and I feel certain the issues will be addressed. Thank you for an otherwise excellent experience.
THOMAS B.After the final transaction Uhaul seems it's appropriate to bill my account even more a week after. No explanation or reason. Not going to use uhaul again!!
BRAD Y.Did not have correct equipment. Would not adjust bill said I had to contact the 1-800 number for reimbursement. Did not document my account so that it reflected equipment was not received. The end resulting in me being charged for missing equipment that I never received.
CHRISTOPHER B.Be more helpful. Explain the check-in process.
CARL L.Excellent service even though this was a last minute rental.
DOUGLAS S.When picking up auto transport, I had to use restroom, bad. Was told no public restroom. I was not the public, I was a paying customer. They could have let me use restroom.
JAMES L.I set up the pick up of the trailer in Oakland, Tn but called 2 days before and was told they didn't have a trailer. I would have been great to know that sooner.
Randy B.Give jay and the manager a raise in pay she was very informative and helpful to me and my family we are forever grateful 🙏 thank you for all you do to assist us as customers awesome job keep up the excellent work you do
CALVERTANTHONY T.We had such a great experience renting a U-haul from Citizen Storage on Hwy 70. Jae provided excellent customer service. The truck was perfectly clean and we were pleasantly surprised to find moving cloths provided in the back. We will definitely recommend this location to our friends and family!
WHITNEY S.Nono.
Momodu K.I had to hook up my own trailer. Had an electrical pigtail that was broken, but they don't have parts. Had to drive to another uhaul location to get a new pig tail and put it on myself. SERVICE??? The trailer was the same trailer that I pulled from Florida 10 days earlier and was charged nearly $100 MORE to haul it back to the same location that I picked it up from. BEWARE!!!! Uhaul will more than take advantage of you.
RICHARD S.I had a very hard time trying to drop of the rental truck. I still have not received a receipt for my rental.
James C.The young lady that helped me was very kind and professional.
TATIANA M.Representative paused his personal phone call to take the keys from me at the door and tell me its all good. Expected a bit more, Indifferent.
Richard M.Good experience
WILLIAM P.The staff was extremely rude to my husband upon drop-off, telling him that he had to take the truck to another location. We never received ANY type of communication telling us that. Then we were charged an extra $78 after we left with no explanation or answer to our calls. This is pretty much what we expected in this market. We will need an answer on the extra charge.
MICHAEL H.Great customer service!
Kenneth C.Great Service abd Great Job
MIESHA B.