Customer did not leave a comment.Michael L.
Customer Reviews for City Suburban Auto Service Inc
(U-Haul Neighborhood Dealer)
Chicago, IL 60646
(Between Nagle and Bryn Mawr)
Services at this Location:
- Mon-Fri: 8 am - 3 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 7/4/2022: Closed
- 7/20/2022 - 7/31/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Friendly and easy.SEAN M.
Customer did not leave a comment.Jeffrey L.
Quick, knowledgeable, efficient and affordable.Sinisa P.
Customer did not leave a comment.Ewa D.
Excellent customer service and explanation of items and potential charges. Only complaint is that app didn't work to check in even while standing in the location.Marikay O.
Customer did not leave a comment.Christopher P.
Very nice service, easy , good location, no headache, thank youjacek K.
Customer did not leave a comment.Andrew A.
Customer did not leave a comment.sara B.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.THOMAS B.
Thank you for your serviceANDRE N.
Customer did not leave a comment.Ron K.
Customer did not leave a comment.Nicole J.
The rental process and return both went smoothly. The cargo van we rented was quite new, comfortable, easy to drive, and very clean. The location is convenient.JOHN S.
Customer did not leave a comment.Kathleen Q.
Just fantastic customer serviceAnthony R.
Had alot of complications using the app on the phone when returning the truck wouldn't accept the pictures after trying for half an hrMelissa L.
I've already recommended several times to friends easy location, great customer service, and great rates!JENNIFER L.
The loading space in the van had broken glass, a hammer and some trash. We took the van anyway. Everything else was fine.CARLOTTA E.
Customer did not leave a comment.JOHN B.
Friendly with good jobOLUWAFEMI A.
It was a seamless experienceDONVI B.
Friendly, good job and reliable.OLUWAFEMI A.
Very helpful owner and process. Had to rent and then change reservation for a van & truck on the fly and they helped make the process easier!JENNIFER L.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.JUSTINE T.
Customer did not leave a comment.Anthony P.
Be cleaner and have a lock and extra keysWilliam L.
Customer did not leave a comment.PAVEL P.
Customer did not leave a comment.GARRY P.
We had to drive 30 minutes to pick up the equipment. U Haul does not know how to coordinate its' reservations with their equipment.TOM A.
Make the return easierJOSEPH R.
Customer did not leave a comment.CAMIL N.
Customer did not leave a comment.WOJCIECH N.
Customer did not leave a comment.Vance G.
The bestSLAWOMIR L.
Customer did not leave a comment.Richard G.
I waited 20 minutes for someone to help me. Train the others on the uhaul reservation system so customers aren't stuck waiting for the knowledgeable one to return to the office.Bryan U.
Customer did not leave a comment.STEVEN S.
I was overcharged based on the mileage that was logged inaccurately. The issue has yet to be resolved.Ben G.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.IVAN K.
Customer did not leave a comment.Shawn S.
Easy dropoff. No issues.Umid K.
Very easy return process. No issues.Umid K.
Customer did not leave a comment.KIMBERLY N.
Customer did not leave a comment.John B.
Customer did not leave a comment.JUSTIN W.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.FRANK C.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.RICHARD J.
Customer did not leave a comment.JOSEPH K.
Customer did not leave a comment.RICHARD J.
Very friendly and professional service. This is the second time I rented from this location. Explained everything throughout.VINCENT B.
Customer did not leave a comment.anthony D.
Customer did not leave a comment.Piotr J.
Customer did not leave a comment.James B.
Customer did not leave a comment.Timothy C.
Off hour check in and return was very easy and efficient. Made my moving day easy.Mark A.
Truck was so old and also i was charged for additional 24$ fee even I parked at right space.WASEEM A.
Customer did not leave a comment.FREDERICK S.
Customer did not leave a comment.Michael C.
The reservation, the location the service, was all very professional. And the equipment was excellent.THOMAS B.
Nothing, you're doing a fine job.Jozef R.
Guy said there was just under a 1/4 tank of gas, there was under 1/8 tank got a $11 credit if I returned it with 1/4 tank. Yeah no not cool.Daniel C.
Customer did not leave a comment.Dorothy B.
Everything was top notch.James W.
Customer did not leave a comment.Trent S.
Everything was smooth and excellent.DANIEL E.
Customer did not leave a comment.Radka N.
Took too long to pick up and drop off. Too many photos.Bryan L.
Customer did not leave a comment.DOMINIC A.
The only problem is I get $65 charge which the reason is after hours minute returning which is not right I return the truck at location before 6 pm but it is closed drop the keys in the box before 6pm on 06/29/2020 the gas tank exactly what it says in theU-Haul rental policy And I Email uhaul.com/ share too because I try call U-Haul for help to return no one is answering Too bussy Automated said I should call later time yesterday also pls my uhaul charge in my receipt yesterday is was only $26 plus why is $65 pls cahange that to exact amount thank uJOHN DONNE D.
Customer did not leave a comment.SAMIR H.
Customer did not leave a comment.Marilynn F.
App would not work for return. Had to call uhaul number and chat and wait for 30 plus minutes to be informed how to drop off and was never informed of $20 charge for dropping of using "24/7" drop off optionMary M.
Simple and efficient. Nice job.EDWARD C.
Customer did not leave a comment.David G.
Customer did not leave a comment.RICHARD G.
The agent was pleasant and helpful. Thank you. The floor of the cab and the inside deck of the truck were wet, presumably from having been cleaned. Water got onto things we'd rather not have had do soKevin Y.
First think I was overcharged for Gas I even send proof and pictures and I haven't got any response The Truck was in very bad working condition felt like I was driving a Semi Truck with 4 cylinder engine.abdul K.
Customer did not leave a comment.JOSEPH S.
I had a poor experience because scheduling never called me. I drove an hour and a half to be told that the nearest truck was an additional 40 miles away. I then spoke to someone named Karen who was incredibly rude. I would improve communication with your customers and tell your employees that they shouldn't have an attitude with the customers.Heather L.
Customer did not leave a comment.Donald N.
Customer did not leave a comment.Devin S.
get newer equipmentNenad K.
Customer did not leave a comment.Kevin O.
Customer did not leave a comment.Deborah C.
Very helpful employees, helped me track down a misplaced item very promptlySamuel M.
Thank you guysBattulga T.
Great and Friendly experienceGerald B.
Customer did not leave a comment.David B.
Very professional and polite highly recomendGerald B.
Customer did not leave a comment.Angel R.
For mobile pickup, I didn't know I was supposed to add another contact and have Uhaul call that number. I was there and ready to pick up the truck at 5am. Ended UP getting the truck at 6am. I had to leave and wake up my secondary contact in order for me to get the keys to the truck.Thomas L.