Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were friendly and helpful.
The vehicle was not ready at the pickup location and I was not notified that the vehicle would not be available until I showed up.
However the employees did work to find another vehicle at a "nearby" location and they considerately discounted my costs in light of the inconvenience.
So I give 4 stars for their helpfulness and deduct one star for the company's (apparent) struggle in logistics coordination and communication.
Ben N
Rating:
3.0
Way too expensive
TROY R
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
1.0
I booked and confirmed a 15' truck. When i arrived for pickup the keys were never placed in the lockbox. I was forced to take a 10' truck which took more time, miles and gas and paying the help for more hours. Someone didnt do their job which caused my issues. I would like to request some money back because of this.
KELLY W
Rating:
5.0
It was perfect
Steven F
Rating:
5.0
Customer did not leave a comment.
david g
Rating:
4.0
Customer did not leave a comment.
Vanessa T
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Uhaul has been a staple in my life for over 43
years and I will continue to use the company
Audrey M
Rating:
5.0
fast and friendly
christopher r
Rating:
5.0
N/a
DOLORES P
Rating:
5.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
Customer did not leave a comment.
chris a
Rating:
5.0
Customer did not leave a comment.
APRIL J
Rating:
5.0
No issues;fast pickup.Excellent service.
Francisco A
Rating:
5.0
Customer did not leave a comment.
NICHOLAS G
Rating:
3.0
Customer did not leave a comment.
Nicolas P
Rating:
4.0
Customer did not leave a comment.
Nicolas P
Rating:
5.0
Customer did not leave a comment.
kerry d
Rating:
5.0
Customer did not leave a comment.
RON Y
Rating:
1.0
Customer did not leave a comment.
STEVEN F
Rating:
5.0
Customer did not leave a comment.
Jean T
Rating:
5.0
Ever since I had moved to south jersey in 1998, I have used Clark's Automotive. Occcasionally I have used the UHaul store in Deptford, NJ. Both stores are fantastic. I only wish Clark's had more small trucks and trailers available!
Joe M
Rating:
3.0
No one was there. Busy area of the Black Horse Pike.
THOMAS B
Rating:
4.0
Customer did not leave a comment.
MARC O
Rating:
5.0
Customer did not leave a comment.
chris c
Rating:
5.0
The apps photo requirements with limited lighting is a bit difficult, but overall not horrible I got through it.
DIONNE A
Rating:
5.0
While the business was closed, when I returned the vehicle, it was no problem, dropping the key and parking the truck.
William G
Rating:
5.0
Customer did not leave a comment.
Joseph G
Rating:
5.0
Jim Clark is an asset to this industry. Thanks for the excellent customer service.
Mario -
MARIO J
Rating:
5.0
This was a great location to pick-up/drop off. They were very helpful and the process was quick and easy. Would recommend .
Isabella T
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
Customer did not leave a comment.
RICHARD L
Rating:
5.0
Customer did not leave a comment.
NOMER G
Rating:
5.0
Customer did not leave a comment.
RONALD R
Rating:
5.0
Customer did not leave a comment.
JENNIFER H
Rating:
5.0
Customer did not leave a comment.
DENISE B
Rating:
5.0
Customer did not leave a comment.
CRIS M
Rating:
4.0
Customer did not leave a comment.
BILL M
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
4.0
Customer did not leave a comment.
DAVID R
Rating:
5.0
Customer did not leave a comment.
Cyrus P
Rating:
5.0
Customer did not leave a comment.
MEGHAN S
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Customer did not leave a comment.
MARGARET G
Rating:
3.0
Personnel was N/A. I dropped off the truck when no one was there on a Saturday afternoon. But the process and key drop were easy.
Amy M
Rating:
5.0
Customer did not leave a comment.
DESMOND O
Rating:
5.0
Great old school servicemen. With computers
GENNARO C
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
I always rent from Clark’s. Great service
David N
Rating:
5.0
Iimmediate refund for $100 deposit
KAREN H
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
TIMOTHY F
Rating:
5.0
Customer did not leave a comment.
TIMOTHY F
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
CHELSEA C
Rating:
5.0
Nothing I can think of. This is my 2nd long move using the same trailer and it went flawless and the employees were all very helpful and kind.
Michael G
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
We dropped off the vehicle during off hours without issue, we took pics of the exterior, interior, fuel gauge and odometer, we did not hear from Clark's the next day so we are assuming everything was ok.
Jan R
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
null
LISA D
Rating:
3.0
Remote reservation is not very user friendly. You do not need a secondary contact or employer who you "will contact". You get a credit card and the transaction is over. That is a waste of time
JOHN B
Rating:
3.0
Remote reservation is not very user friendly. You do not need a secondary contact or employer who you "will contact". You get a credit card and the transaction is over. That is a waste of time
John B
Rating:
5.0
Very good experience
Frank L
Rating:
5.0
Customer did not leave a comment.
SHAWN D
Rating:
5.0
Customer did not leave a comment.
LISA D
Rating:
4.0
The only issue was I believe I had to much weight to pull with my Ford Escape. My transmission kept getting hot
JENNIFER B
Rating:
5.0
Customer did not leave a comment.
EDWARD V
Rating:
5.0
Customer did not leave a comment.
ROBERT E
Rating:
5.0
It was a great experience
FERNANDO P
Rating:
5.0
The manager was very accommodating and polite.
ALFRED G
Rating:
5.0
Customer did not leave a comment.
LJAY J
Rating:
5.0
Customer did not leave a comment.
KAREN A
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
STEPHEN D
Rating:
5.0
Customer did not leave a comment.
Keenan B
Rating:
5.0
Customer did not leave a comment.
LONNA P
Rating:
5.0
Customer did not leave a comment.
Harry G
Rating:
3.0
Tire on trailer was in need of replacement. Badly worn with flatspots.
CARLO A
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
4.0
Customer did not leave a comment.
CAROLN B
Rating:
4.0
They got me on my way fast and efficient
ANTHONY S
Rating:
5.0
Customer did not leave a comment.
Bradley W
Rating:
1.0
I needed assistance to access the rental, it took 1 ½ hours to get into the truck
Joseph M
Rating:
5.0
I had a very difficult time returning the vehicle using the phone app.
Joseph L
Rating:
5.0
Nothing.
Bradley W
Rating:
5.0
a better drop off box.
Great customer service at Clark’s .
i will definitely use this location again, when i need to rent another box truck.
Steven P
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Location it self was closed did everything though the app and for the part was very easy. The place itself was clean.
Cesar M
Rating:
5.0
Customer did not leave a comment.
Shawn P
Rating:
4.0
Only problem with trailer is that one of the tail lights was out.
David G
Rating:
4.0
NA
Aja T
Rating:
5.0
Prices and timeliness be a little closer together online than what you actually get.I had gotten a 3 day quote less then week before rental for 89.95 about.That is before taxes and insurance but it was still a different price when I actually rented the trailer.What was nice is I ran into issues and had to keep it longer.I tried to extend online and it wouldn't let me.So a little online maintenance is about my only issue.I would rent from Clark's anytime I need Uhaul again.
