Customer did not leave a comment.
Bernice G.
Customer Reviews for Clarkston Budget Storage
(U-Haul Neighborhood Dealer)
6366 Sashabaw Rd
Clarkston,
MI
48346
Contact Us
6366 Sashabaw RdClarkston, MI 48346
Services at this Location:
Hours
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 9:30 am - 3:30 pm
- Sun: 9:30 am - 1:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
CARMEN H.- Rating:
- 5.0
Customer did not leave a comment.
DAVID STANLEY Z.- Rating:
- 5.0
Bobby and Tony were very pleasant, professional and helpful. Thank you
JOHN LEONARD T.- Rating:
- 5.0
Customer did not leave a comment.
SCOTT CHARLES G.- Rating:
- 5.0
Customer did not leave a comment.
Sean R.- Rating:
- 4.0
Vehicle was new, less than a thousand miles. Very clean. Only negative was RH rear door difficult to close. Mentioned at the return and told a lot of the vans are like that.
MARK STEVEN J.- Rating:
- 5.0
REDUCE COST
STEPHEN GLEN S.- Rating:
- 5.0
Customer did not leave a comment.
Rebecca P.- Rating:
- 5.0
Very professionally run outfit
Dale V. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW D L.- Rating:
- 4.0
Customer did not leave a comment.
Ann M.- Rating:
- 5.0
Customer did not leave a comment.
JOHN JAMES S.- Rating:
- 5.0
An overall positive experience. Trailer was clean, well maintained. No issues whatsoever.
DENNIS PAUL D.- Rating:
- 5.0
Nothing, they were very nice and fast, everything was clean, I would go back to them for any U-Haul needs in the future.
Renee S.- Rating:
- 5.0
Customer did not leave a comment.
Jeff J.- Rating:
- 1.0
Worst experience ever. The truck they gave us was an absolute death trap! We will be going to Penske for our next truck rental. Never ever ever again will or would we use UHaul.
JEFFREY DAVID G.- Rating:
- 5.0
Customer did not leave a comment.
Raymond C.- Rating:
- 5.0
I will use again next week
JOSEPH PETER F.- Rating:
- 5.0
Customer did not leave a comment.
DAVID ALLISON R.- Rating:
- 5.0
Customer did not leave a comment.
KENNETH ANDREW P.- Rating:
- 5.0
Customer did not leave a comment.
THOMAS GEORG M.- Rating:
- 5.0
Customer did not leave a comment.
GWENDOLYN H.- Rating:
- 5.0
Customer did not leave a comment.
Jonathan S.- Rating:
- 5.0
Customer did not leave a comment.
LAURA ANN C.- Rating:
- 5.0
Customer did not leave a comment.
Gordon K.- Rating:
- 5.0
Customer did not leave a comment.
Mark G.- Rating:
- 5.0
Customer did not leave a comment.
Deborah C. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JEAN D.- Rating:
- 5.0
There isn't much to improve upon For me as long as the service reps are professional, which they were, that's all I can ask for. Thank you.
ROBERT RICHARD-M B.- Rating:
- 5.0
Customer did not leave a comment.
SEAN ALLEN F.- Rating:
- 5.0
A bit expensive. The $19.95 on the side of the truck is deceiving.
ANGELA CANFIELD C.- Rating:
- 5.0
We have a very great experience renting a storage unit from Clarkston Budget Storage. They were very easy to work with and accommodating. If we ever needed to rent a storage unit again, we would definitely go back!
Lyndsey H. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Linda P.- Rating:
- 5.0
The location was easy to pick up from. Everything was ready to go. The day of drop off was really nice. My daughters in college and had an online class we need to hurry and get back to. The lady in the office was able to inspect it and bill us quickly. It's a very friendly and convenient place.
Serena B.- Rating:
- 5.0
Customer did not leave a comment.
Kyle H.- Rating:
- 5.0
Customer service was great! The vehicle had poorly functioning breaks, but they did work. When discussing with the customer service rep, they were appropriately interested and concerned about my input. I would rent from this location again!
JEFFREYJOSEPH F.- Rating:
- 5.0
everything was great.
ALBERT JAMES C.- Rating:
- 5.0
Customer did not leave a comment.
THOMAS GEORG M.- Rating:
- 5.0
Customer did not leave a comment.
BRETT ALLEN H.- Rating:
- 5.0
Love ur team there..storage fit my temp needs thank u so much for having me
Tamara T. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike G.- Rating:
- 5.0
Simplify online initial rental process
Daniel W.- Rating:
- 5.0
Customer did not leave a comment.
LISA AMY A.- Rating:
- 5.0
Customer did not leave a comment.
GINA NICOLE V.- Rating:
- 4.0
The location proved a bit hard to find just because there are a lot of driveways in the vicinity and the signage wasn't highly visible. But other than that it was a good experience.
JOHN PERRY D.- Rating:
- 5.0
Friendly helpful staff
edward G.- Rating:
- 5.0
Customer did not leave a comment.
Markcharles P.- Rating:
- 5.0
Customer did not leave a comment.
THEODORE LEE G.- Rating:
- 5.0
Customer did not leave a comment.
JOHN M. | Overall Experience- Rating:
- 4.0
Associates here have always done a good job, with excellent communication, and service. Unfortunately, due to my experience with the Pick Up location, including unsafe conditions, I can't in good conscience use Uhaul again, regardless of this Drop Off location's professionalism.
Kenneth F.- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL LOUIS S.- Rating:
- 4.0
Customer did not leave a comment.
CRAIG ASA T.- Rating:
- 5.0
Customer did not leave a comment.
Anthony P.- Rating:
- 5.0
Many outside light bulbs burnt out. Entire rows of outside storage were not lit at night.
Karen T. | Overall Experience- Rating:
- 5.0
Fastest, no-hassle U-Haul experience we've ever had.
LAWRENCE JAMES D.- Rating:
- 5.0
Nothing needs to be improved. Just thankful that we have a company like u-haul.
ROBERT GENE E.- Rating:
- 5.0
Storage was good clean and secure - access at all times worked well and seemed safe.
Dave T. | Overall Experience- Rating:
- 5.0
Stellar customer service- can't say enough about that lady that assisted me, quick, helpful, hardworking, efficient. Thank you, Eric G.
ERIC JOSEPH G.- Rating:
- 5.0
Customer did not leave a comment.
Michael G.- Rating:
- 5.0
Customer did not leave a comment.
PATRICK JERARD S.- Rating:
- 5.0
Customer did not leave a comment.
LEIGH ANNE-HUTCH C.- Rating:
- 5.0
Customer did not leave a comment.
THOMAS JAMES M.- Rating:
- 5.0
Customer did not leave a comment.
DAVID MICHAEL G.- Rating:
- 5.0
Customer did not leave a comment.
TODDDARRYL O.- Rating:
- 5.0
Customer did not leave a comment.
AMY HERRING F.- Rating:
- 5.0
Customer did not leave a comment.
TODD WILLIAM S.- Rating:
- 5.0
Very friendly, consumer oriented staff, especially Karen, who went out of her way to help us. It was a great experience from start to finish. I will personally use them again and would recommend them to others in need of similar services. Highly recommended.
GARY ROBERT V.- Rating:
- 5.0
Customer did not leave a comment.
THOMAS GEORG M.- Rating:
- 5.0
Customer did not leave a comment.
JAMES MICHAEL C.- Rating:
- 5.0
Customer did not leave a comment.
Lee E.- Rating:
- 5.0
Customer did not leave a comment.
Shawn C.- Rating:
- 5.0
Customer did not leave a comment.
Donnamarie S.- Rating:
- 4.0
You need to work on your EZ-Return smartphone app. I dropped off the equipment after hours and could not use the system for checking the equipment in because it couldn't 'locate' me and wouldn't advance. However, the next morning I received a receipt without any additional charges.
PATRICK THOMAS D.- Rating:
- 5.0
Customer did not leave a comment.
Pamela D.- Rating:
- 5.0
Great staff!
JENNIFER RUTH P.- Rating:
- 5.0
Customer did not leave a comment.
Joshua A.- Rating:
- 5.0
awesome service. Great experience!
SCOTT ANTHONY C.- Rating:
- 5.0
Customer did not leave a comment.
KIMBERLY ANN C.- Rating:
- 5.0
Customer did not leave a comment.
ALISON ANN C.- Rating:
- 5.0
Customer did not leave a comment.
CHELSEA LANAE B.- Rating:
- 5.0
Everything went smoothly and quickly. Equipment worked well. Pads were clean and in good shape.
James N.- Rating:
- 5.0
Customer did not leave a comment.
BARRYSTEPHEN F.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM PAUL S.- Rating:
- 5.0
very accommodating and helpful. They went above and beyond to make my move in and out seamless. Even stayed late to help complete a last minute truck rental. These guys are great at what they do and really care about the customers.
SCOTT ANTHONY C.- Rating:
- 1.0
When reserved a truck for an in town rental over a week in advance, I setup a specific location, due to the fact that, I had a storage unit at that location which would have been the most convenient location. The next day after the reservation had been completed, received a text stating the location I reserved did not have the size truck reserved and the pickup location was switched to a different one not the reserved one to another which was over 20 minutes away. When I contacted the regional scheduling office, was told the location did not have any trucks in the size I reserved. When I questioned the person because I was just there a couple days earlier and I visually seen three. The person then changed their statement and stated they actually have four but they are all one way out of town rentals. Why wasn't it possible for one of those rentals to switch their location sense they are not charged by the mile like an in town rental. When I inquired about the mileage I already had planned in the reservation, the person stated an additional allowance would be given and I would just have to talk to the location where I picked up the unit. After dropping off the unit, I was told sense I reserved it for 25 miles but actually drove 60 I would have to pay for the additional mileage. When questioned about what I was told by the regional scheduling office, it was stated there was nothing they could do I would have to pay the additional mileage. After stating the information I was told by their regional scheduling office once again the individual stated wasn't this location your preferred location.I replied no and another location was because that is the location I have a storage unit at. He stated when you do an in town rental you have to pay for each mile. I once again stated what I was told when I was setting up the reservation about getting an allowance he said all he could do was reduce the cost per mile to 79 cents instead of the normal rate. I stated "I will never rent from Uhual again if that is the best you can do." He simply replied, "sorry you are not happy." To which I replied why would I be when was told an allowance would be given. Also an additional complaint, is the location I was deferred to did not have an appliance dolly I reserved. I was however, able to get one from the preferred location fortunately so that isn't not an issue but it would have been if that location would have not had one. So I had to return the appliance dolly to one location and then drive to another location to return the rental truck. Wasting more of my time if the units would not have been at the same preferred location in which I originally requested. So at this point in time I, will tell anybody and everybody about the unsatisfactory service I received and would tell them to most definitely not to rent from Uhual due to the very poor experience I just had.
CLINTON K.- Rating:
- 5.0
Customer did not leave a comment.
Christopher D.- Rating:
- 5.0
Customer did not leave a comment.
ROXANNE D.- Rating:
- 5.0
Provide email after pick up with instructions and link for return.
MICHAEL S.- Rating:
- 5.0
Very easy drop-off. Would have been more helpful if I was provided the closing time of this location when I rented- but overall it was a great experience.
WILLIAM ANDREW W.- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY ROBERT N.- Rating:
- 5.0
Customer did not leave a comment.
RANDOLPH JAY B.- Rating:
- 5.0
Customer did not leave a comment.
Alexander A.- Rating:
- 5.0
Customer did not leave a comment.
STEVEN PATRICK D.- Rating:
- 5.0
Customer did not leave a comment.
THOMAS GEORG M.- Rating:
- 2.0
Customer did not leave a comment.
KENNETH JON H.- Rating:
- 5.0
Keep doing what y'all are doing.
RONALDARTHUR D.- Rating:
- 4.0
I had to drop the unit off later at night and the outside lighting was less than desirable.
Michelle B.- Rating:
- 5.0
Customer did not leave a comment.
ZACH B.- Rating:
- 5.0
Very clean location. Lots of room to navigate and hookup. Brandon was great explaining what to expect and helped with hookup. Trailer was clean and worked very well. Quick and Great experience.
DONALD HENRY E.- Rating:
- 5.0
Customer did not leave a comment.
DONALD ROBERT B.- Rating:
- 1.0
Terrible that you charged 1 mile over when I returned it 2 days early. Poor customer service.
MICHAEL J P.- Rating:
- 5.0
Customer did not leave a comment.
JOHN ARTHUR S.- Rating:
- 5.0
Be sure to check with your insurance company about trailer coverage. I presumed I had it as I have rental car coverage. This does not include rental trailer coverage. I had to redo my contract to include it.
DONALD FRANCIS J.- Rating:
- 5.0
Customer did not leave a comment.
David W.- Rating:
- 5.0
Nothing. Literally - do nothing. Don't try to fix something that isn't broken. I've used U-Haul services from dealers all across the country with varying results. This rental outlet is one of the best I've used. Great order intake, equipment was ready, great assist getting the trailer connected and also during the return. If you try to make things "better" here, you'll only screw it up. Please, leave well enough alone. Thank You.
MATHEW GRANT B.- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL ROY F.- Rating:
- 5.0
Experience with Clarkston budget storage went as expected. Rates were reasonable, and moving in and out was hassle free. Staff was friendly and helpful when needed.
DANIEL D. | Overall Experience- Rating:
- 5.0
Great place. Rented for about a year. Inside, heated / cooled storage.
JAY R T. | Overall ExperienceAdditional Services at this Location
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