Customer Reviews for Clarkston Budget Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Clarkston Budget Storage went above and beyond in providing my needs for rentals. Was patient and very accommodating to the unexpected changes/needs.

Rating:

5.0

Love the app, when it works. I've rented multiple times and every time it has been extremely difficult to work within the app. My last drop off took 30 minutes then crashed and was unable to process the return. I was able to reach someone via the 800 number, so they were able to note I returned the vehicle. I'll continue to rent from this location again, but I hope you can get the app running better soon.

Rating:

5.0

Nothing

Rating:

5.0

Karen and staff are exceptional. Always professional, friendly, efficient and willing to problem solve. We will be using this facility again soon. Great experience all around and will highly recommend.⭐️

Rating:

5.0

After hours drop off was not smooth on the app. Hard to find on the App. Then it gave an error after it said I owe zero. So was left hoping all was well, which it was.

Rating:

5.0

The ladies at the front desk are great

Rating:

5.0

The Truck Didn’t Have a Car Charger 🔌 so I would be able to Hook Up My Phone So I Could Get My Directions To and From My New Location.

Rating:

5.0

This location always provides great service.

Rating:

5.0

very friendly and organized and I like how they make getting to the equipment easy

Rating:

4.0

oil the lock hinges on the trailers. the staff was great!

Rating:

4.0

Nice service, and friendly people.

Rating:

5.0

Check-out process was quick and easy. Very helpful staff

Rating:

5.0

After hours return went flawless. Loved it.

Rating:

5.0

Easy and simple to do from pickup and drop off

Rating:

5.0

Great service !

Rating:

5.0

Andrea was awesome

Rating:

5.0

After hours drop off

Rating:

5.0

A clean windshield would have been nice

Rating:

5.0

Everything was good! Quick check-in, friendly people and ready to go!. Same with return of Truck and Trailer!

Rating:

4.0

Having a u-haul employee help to unhitch the trailer from my car. A 12’ trailer is extremely heavy for a 64 year old woman to handle by herself.

Rating:

5.0

Excellent customer service!

Rating:

5.0

I turned in after hours. The app didn't work while in the parking lot. I called, the nice lady told me to just leave the tow dolly in the parking lot near the other U-haul trucks. Wasn't super clear as to the instructions, but i called the next day and it was fine. Maybe some instructions on website specific to tow dolly?

Rating:

5.0

Very clean, nice people.

Rating:

4.0

Larger parking lot with more spaces

Rating:

4.0

Easy pickup Easy return Vehicle did exactly what we needed.

Rating:

5.0

Great pricing. Easy pick up. Friendly people.

Rating:

5.0

Agent was very nice, explained everything, and checked hookup and lights. Great experience.

Rating:

5.0

Extremely nice and helpful

Rating:

5.0

Nothing. Person who checked me in / out with trailer was very efficient.

Rating:

5.0

No issues, Staff was very helpful, rental worked out great. (again)

Rating:

5.0

2 ladies were awesome help and professional.

Rating:

5.0

The folks at Clarkston Budget storage are the BEST!!

Rating:

5.0

Service was awesome. Ez pickup and drop off. Establishment and vehicle were clean. Trucks were new. They accommodated me and exchanged to a bigger truck same day. In and out.

Rating:

5.0

Another very efficient and helpful employee. Although, I originally did not select this location for drop-off, the employee accepted our return and insured we were not penalized. Our entire moving experience with U-Haul was excellent!

Rating:

5.0

Very helpful staff and everything was quick and easy.

Rating:

5.0

Jonathon (not 100% certain I’m remembering the name) was awesome to work with.

Rating:

5.0

Great employees!

Rating:

5.0

Everyone is always so helpful and friendly at this location. Thank you!

Rating:

5.0

In the previous note

Rating:

5.0

The previous user left the truck dirty. The clarkston location tried to clean it but when I pulled out the ladder it was very dirty and made a muddy mess when unloading. This was NOT the fault of the clarkston location.

Rating:

5.0

Stop corporate from doing updates to the system on the busiest days every week

Rating:

5.0

Storage unit was everything I needed it to be. Clean, safe, secure and accessible. Will come back when needed.

Rating:

5.0

Great service.

Rating:

5.0

courtesy calls were nice for updates and reminders

Rating:

5.0

GREAT SERVICE

Rating:

5.0

Nothing! Your facility and customer service is wonderful!! Thank you!!

Rating:

5.0

Staff was very helpful and polite. Trailer wiring was an issue and they were quick to correct the issue. Great experience.

Rating:

5.0

I am a repeat customer. Each time I store office supplies and computers, I do so for years at a time. My last stay ran from 2018-2025. I've used both climate controlled and outdoor units, each with 24hr access so I was never inconvenienced. Now that I have a motion picture studio, I plan to return in the future to store larger set pieces and bulky lighting equipment. Being so close to I-75 makes it easy to get in and get out. The staff is knowledgeable, friendly, and fairly steady and consistent. I've dealt with Karen for many years and appreciated all the solutions she's provided. I highly recommend Clarkston Budget Storage! Luc Robert Poirier Michigan Film Network LLC

Rating:

3.0

A bit hard to know where to turn in to location...

Rating:

5.0

Might want to get trucks with cruise control. Saves money on fuel

Rating:

5.0

Great Customer Service. Clean facilities and felt safe going to this location

Rating:

5.0

Such a great storage facility. It was clean and secure. The staff is just awesome. They are so helpful, cheerful, and efficient. This will be our go-to for any storage needs as well as Uhaul trailer and truck rentals!

Rating:

1.0

Fill your vehicles with full tank of gas so it’s easier for customers to return Your fine print gas gage is hidden in very small print and agent did not explain Rip off Company should be better than that

Rating:

5.0

Great experience

Rating:

5.0

The young woman that help me was very polite

Rating:

5.0

The ladies that took care of me were very friendly and made sure that I was good to go and made sure that if I had any questions that they were answered, they were friendly, kind, and courteous

Rating:

2.0

Well, getting stuck in the snow in a 2WD truck while in the middle of a snow storm trying to tow a trailer doesn’t matter! The length of time I was going to wait for a tow(assist) was going to be $450 service call.

Rating:

5.0

Nothing. Everything was fantastic. The staff was super helpful and had me on the road in just a few minutes

Rating:

5.0

n/a

Rating:

5.0

Truck was in bad working condition: Broken door, had to slam shut Broken passenger wiper blade Heater fan did not work properly Past trailer rental was good Nice staff

Rating:

5.0

Very clean, personnel were very helpful

Rating:

5.0

Easy and convenient storage, the people at the front desk were very helpful!

Rating:

5.0

Best experience I've ever had at a storage facility. Super kind staff, clean unit, top notch all around. I will recommend to anyone needing a storage facility in this area.

Rating:

4.0

Great staff. Always helpful. Rather cluttered with all of the the Uhaul vehicles parked on premisis. Access was not blocked, just inconvenient. Would be nice to have electrical plug for plugging in light or battery charger. Very convenient location for us.

Rating:

5.0

Thank you again, would definitely use your storage facility again.

Rating:

4.0

The staff is great and super helpful, really helped accomodate during moves which made it less stressful when I was under time constraints. There were issues with elevator to access upper floors and the wheeled carts. I don't go there often, so the fact that I had issues a few times makes me wonder how often the problems were happening.

Rating:

5.0

Karen!

Rating:

5.0

Great location. Friendly staff. Very secure.

Rating:

5.0

I had the storage unit that was indoors and temperature controlled. I had my things in there for five years before I moved and everything was in great shape when I moved out. I would definitely recommend!

Rating:

5.0

I had items in storage there for over 7 years, and over that time, the facility, which was excellent to begin with, only improved. Facilities are clean and well lit. Prices were reasonable compared to other facilities, and did not increase unnecessarily. Office people are helpful and flexible (within reason). And most importantly, vermin were kept out of my outdoor unit, keeping my belongings safe. I highly recommend Clarkston Budget Storage.

Rating:

5.0

Great facility and I didn't have any problems..

Rating:

5.0

I was very satisfied with the facility and the service from the staff. Would definitely recommend them to anybody looking for storage.

Rating:

5.0

This is my favorite storage service in the area. I would stay but the dumpster is locked so I must move.

Rating:

5.0

These people have their stuff together! Very efficient, and friendly. Would definitely recommend.

Rating:

5.0

Very nice facility.

Rating:

5.0

Friendly staff, prompt attention! Thank you!!

Rating:

5.0

Karen the property manager is awesome, and has always been helpful. I recently bought a house so that is the only reason i no longer need the unit. I would recommend to anyone!

Rating:

5.0

Highly recommend this storage facility.

Rating:

5.0

Staff were all great! Made the process easy

Rating:

5.0

This is one of few 5-star business ratings I have ever seen. But-there is little to expect more from. It met or exceeded all of our expectations in terms of what we felt this service should provide. It wasn't cheap, but fair. Communication was great so we knew what was going on at all times and they reached over backwards to make sure we were taken care of.

Rating:

5.0

Awesome staff, great facility

Rating:

5.0

My experience with Clarkston Budget Storage was great. The facility was clean, secure and always accessible. I would not hesitate to recommend or even use them again should the need arise.

Rating:

5.0

The staff were fantastic!

Rating:

5.0

Great facility to store home goods and furniture

Rating:

5.0

Unbelievably convenient! Very reasonable pricing. The staff was very personable and welcoming! Best customer service I’ve experienced in Years!

Rating:

5.0

Karen and the entire staff, consistently were kind, worked around my needs every time and my experience was second to none

Rating:

5.0

Thanks a lot! The location un Clarkston is one of the best! Clean! Friendly staff, clean and secure location. 🙏🏻🙏🏻🙏🏻

Rating:

5.0

Too dark at night!!

Rating:

5.0

No problems. Never had any issues with access regardless of the time of day or night. I would use this facility again.

Rating:

5.0

Extremely friendly and professional. Would totally recommend budget storage to anyone.

Rating:

5.0

I've now rented from Clarkston Budget storage several times and several units and they are world class. Great people to work with, convenient location and setup. I highly recommend using them and wouldn't hesitate to work with them for all my storage needs.

Rating:

5.0

The moving carts need to be updated. Some areas are too dark and need lighting, especially the entrance. Overall, a great facility and the staff was super friendly and helpful.

Rating:

5.0

Excellent facility and friendly staff.

Rating:

5.0

Staff was friendly and very helpful. The facility is well kept, secure and in a good location.

Rating:

5.0

Staff is excellent, honestly best customer service I’ve received in a very long time!

Rating:

5.0

Would definitely use CBS again. Convenient and everything you need in a storage facility,

Rating:

5.0

Very helpful and well informed professional staff. If I need storage units in the future, I would definitely use Clarkston Budget Storage again.

Rating:

5.0

Good place helpful people

Rating:

5.0

You should not be charged for a full month if you move out of the storage facility in the middle of the month. The unit is quite costly we would have had $32.40 due us if you pro rated, as you should.

Rating:

5.0

I was very pleased with the personnel that I dealt with & the facility itself.

Rating:

5.0

Basically had an easy customer. One point threatened to charge late fee because the check I had written had wrong. Date. Wanted to charge fee Had my email didn't bother to notify me Just sent me a bill saying I didn't pay. Really. I was turned off from that moment on. U had a customer paid on time and wasn't a hassle and u pulled that. That was the end Recommendation get a less new manager

Rating:

5.0

Very professionally run outfit

Rating:

5.0

We have a very great experience renting a storage unit from Clarkston Budget Storage. They were very easy to work with and accommodating. If we ever needed to rent a storage unit again, we would definitely go back!

Rating:

5.0

Love ur team there..storage fit my temp needs thank u so much for having me

Rating:

5.0

Many outside light bulbs burnt out. Entire rows of outside storage were not lit at night.

Rating:

5.0

Storage was good clean and secure - access at all times worked well and seemed safe.

Rating:

5.0

Experience with Clarkston budget storage went as expected. Rates were reasonable, and moving in and out was hassle free. Staff was friendly and helpful when needed.