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Richard C.
Customer Reviews for Clarkston Budget Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice employees. Helpful and polite.
Amy K.The location needs better signage (on Sachabaw Rd.) to locate the site.
Russ G.I appreciated the call when I was running late to make sure I still needed truck! In the past there's been places that would just rent truck out instead of keeping there word. Great staff and very helpful!
jeff D.Super quick check in - Karen and Bobby were very polite. The office was neat and clean.
David S.I wish pick up hours were earlier, but other than that the Staff was great and it was a good experience. Would definitely recommend!
Arnold K.lower your prices
norm D.Very efficient staff processing the rental. Karen and her co-worker were great.
KENNETH RICHARD M.location is very hard to find, needs to be a u-haul sign at road
DANIEL JAMES R.The gal at the desk came in early just in case I needed help and that was greatly appreciated!
Deana G.It was a great experience. Karen was very friendly and helpful.
Marc H.Nothing. Everyone and everything was perfect
ted S.Left side tires were bald - almost zero tread. Also, same tires were extremely under-inflated. One was about 12 psi. I raised pressures to 45 psi and fortunately it held. Also trailer is too short in height. I kept bumping my head on roof bows and the roll up door - very annoying and painful. Since most people are pulling with a light duty trucks, another 1' height would be no issue. Many of us pull 30' campers that are 12' tall!
David O.Bigger UHaul logo on the signage on the main street.
charles M.Do not switch locations at the last minute and not inform the customer. Personnel were good but this error was not
Bryan S.Nothing
Martin C.Quick rental, thorough inspection of our trailer, vary happy with the experience.
Daniel M.Fuel tank was not full, it was down an 1/8 of a tank.
Craig H.Nothing. Everything was perfect
Ted S.Location was convenient, easy to get to and safe. The small, enclosed trailer was perfect size (5' x 8') for moving our daughter from college, back to home. The price was good too (about $25, $8 of that was for some insurance I took out...just in case something went wrong, which it did not. The other $15 was that cost to rent the trailer).
Rick S.There were paper shreds in the truck which got on all my stuff and lawn. Representative at U-Haul was not interested when we tried to tell him about it
Evan K.Everything was great...a special thank you to Karen for helping with the proper hook up of the hitch.
Craig M.The 24/7 pickup process was a nightmare. I spent 45 minutes on the phone with two different support people because my reservation was not listed under my online account. It was resolved by having me do a password change. Crazy!
Ronald S.Yes I would recommend but with a warning. When I picked up the truck I noticed a difference in the mileage. The truck had two more miles on it than what was stated on sheet they gave me. The man was unable to fix it in the system. The two miles was supposed to be deducted from my bill. It was not. So I paid two extra miles which is not a lot of money but I would think for as long as U-Haul has been around it would have been a simple fix. Next time I won't take the truck unless they can fix the error. I don't know how the mileage could have been recorded incorrectly but I don't think the customers should have to pay for the errors. The staff overall was very pleasant and helpful. If not for the error I would have given 5 stars.
Roxanne S.Location is hard to find. Customer service was excellent.
WILLIAM JEFFERY A.stop asking additional equipment rental at the time of pick up to speed up the rental car pick up process.
Hyung L.I have rented from UHaul many times. This location is the best I have ever worked with. All of the staff is great!!!!!!
charles W.The check in system is a pain for a first time user.
Linda D.This place was awesome and had the best customer service I have had anywhere!
Elaine M.Great experience
William J.Very Professional staff. Trailer was exactly what I needed. Clean / professional office. Great Rate.
Jim S.Quick and easy drop off . Staff was very friendly and helpful.
Robert M.When picking up the truck, I grabbed a new pack of moving blankets thinking they contained 6 inside and then grabbed 4 separate blankets. I learned there are only 5 in the pack, so I only used and returned 9 blankets, not the 10 I paid for. Please don't charge me for the 10th blanket I did not use and return. Thank you. :)
Rich L.Nothing
Jerry W.Just a wee bit clearer on the pick up instructions in advance. Took 15 mins to navigate the pick up process
Scott L.Only the location was a bit difficult to find. Other than that, my experience was very pleasurable. Thank you for the excellent service! I will be back
Michael C.Mobile check in did not give me the option to find out where my keys were located. I had to call customer service and get the information since we did pick up before the office was open. The van reeked of skunky smoke, had a check engine light on and the windshield wipers were ripped.
Sara K.just dropped keys in box and received immediate receipt when they opened.
STEVE L.Excellent service!
Thaddeus C.The location doesn't offer clear places to park trucks on return. It is on a dead end street. Google maps directory has you go down the wrong road, again one way.
Marc F.Anthony was great, his associate was also great. I have no suggestions for improvement.
MICHAEL JOSEPH F.Great company to work with.
JOHN BRIAN D.Nothing
DONALD FRANKLIN H.The moving carts need to be updated. Some areas are too dark and need lighting, especially the entrance. Overall, a great facility and the staff was super friendly and helpful.
Cynthia H. | Overall ExperienceExcellent facility and friendly staff.
Richard C. | Overall ExperienceStaff was friendly and very helpful. The facility is well kept, secure and in a good location.
Melissa M. | Overall ExperienceStaff is excellent, honestly best customer service I’ve received in a very long time!
Jennifer D. | Overall ExperienceWould definitely use CBS again. Convenient and everything you need in a storage facility,
Michael Robert C. | Overall ExperienceVery helpful and well informed professional staff. If I need storage units in the future, I would definitely use Clarkston Budget Storage again.
Jacqueline R. | Overall ExperienceGood place helpful people
Louis T. | Overall ExperienceYou should not be charged for a full month if you move out of the storage facility in the middle of the month. The unit is quite costly we would have had $32.40 due us if you pro rated, as you should.
Robert K. | Overall ExperienceI was very pleased with the personnel that I dealt with & the facility itself.
Everett G. | Overall ExperienceBasically had an easy customer. One point threatened to charge late fee because the check I had written had wrong. Date. Wanted to charge fee Had my email didn't bother to notify me Just sent me a bill saying I didn't pay. Really. I was turned off from that moment on. U had a customer paid on time and wasn't a hassle and u pulled that. That was the end Recommendation get a less new manager
TARRIE F. | Overall ExperienceVery professionally run outfit
Dale V. | Overall ExperienceWe have a very great experience renting a storage unit from Clarkston Budget Storage. They were very easy to work with and accommodating. If we ever needed to rent a storage unit again, we would definitely go back!
Lyndsey H. | Overall ExperienceLove ur team there..storage fit my temp needs thank u so much for having me
Tamara T. | Overall ExperienceMany outside light bulbs burnt out. Entire rows of outside storage were not lit at night.
Karen T. | Overall ExperienceStorage was good clean and secure - access at all times worked well and seemed safe.
Dave T. | Overall ExperienceExperience with Clarkston budget storage went as expected. Rates were reasonable, and moving in and out was hassle free. Staff was friendly and helpful when needed.
DANIEL D. | Overall ExperienceGreat place. Rented for about a year. Inside, heated / cooled storage.
JAY R T. | Overall Experience