Customer did not leave a comment.JOSEPH GERARD K.
Customer Reviews for Clarkston Budget Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I gave your manager Anthony Hoder a call on a Saturday morning with a short notice trailer request. He had the EXACT motorcycle open trailer I was looking for. He and his assistant (Beverly?) checked the inventory and told me to come in. I showed up on time, he had me back on the road with the trailer on my hitch in 15 minutes. Simple, easy and exactly what I've come to expect from this dealership. I've been to others, and frankly, the service has not been as good as what I've experienced at your 6366 Sashabaw Rd (Clarkston, MI) address. This is my "Go-To" U-Haul outlet. PLEASE - I'm BEGGING YOU - do not do anything to try to make this better. It's perfect already. Leave your "improvement" plans off this dealership. They are doing excellent work here and don't need any corporate "help" to make things better. By the way - your motorcycle specific trailer is literally the most perfect bike trailer I've ever rented. It's obvious that someone who is an actual rider and has had to tow a bike somewhere took some extra time to put exactly the design features in place that anyone towing a bike would need. The front wheel "chock", the perfectly placed "D" rings for tie downs, the low side rails, the awesome ramp. All of it adds up to a VERY well thought out trailer. I've used these trailers many times for a wide variety of bikes - perfect every time no matter which bike I'm towing. I'll be (hopefully) picking up this trailer again in about a week or two when the service is finished on my bike. Thanks again. Great service, fair price, excellent equipment.MATHEW GRANT B.
Customer did not leave a comment.FRANK ROBERT G.
Tony was such a nice guy. He went above and beyond for me! Thank you so much for all your helpJEFFREY RICHARD T.
Customer did not leave a comment.Nanette N.
Customer did not leave a comment.THOMAS DANIEL B.
Fast and friendly!RONALD JAMES R.
Customer did not leave a comment.William K.
Staff is excellent, honestly best customer service I’ve received in a very long time!Jennifer D. | Overall Experience
Customer did not leave a comment.AMANDA COLLEEN S.
Would definitely use CBS again. Convenient and everything you need in a storage facility,Michael Robert C. | Overall Experience
Customer did not leave a comment.THOMAS JAMES O.
No need for improvement.MICHAEL JOHN D.
Had to wait almost 2 hours to get a gate code which made me late for work. Very frustratingCody V.
Customer did not leave a comment.LEONARD BRUCE K.
I didn't catch the gentleman & young lady's names because I was dropping off right at the closing of the day & had been hurriedly moving for days. Both were extremely friendly, courteous & allowed me a very quick drop off. I would also highly recommend this location. Sincerely, Kammy O'DonnellKAMMY RENEE O.
Karen and crew are always really helpful and accommodating. Great location for storage and rentals.NICHOLAS ANDERS L.
Checkout was very easy. Nice clean store.NANCY SUSAN C.
It took over an hour to get the uhaul which was a pain when you only have a babysitter for a little while... Also, the cleaning procedure of me taking photos to show its ready for the next person is absolutely disgusting and I'm sure against many covid protocols. In all I spent way more money than I had planned and I didn't even get all my things moved because my sitter needed to leave.Tamara B.
Easy and convenient location!Gregory G.
Could use more workerTAN MINH N.
Staff is very friendly and offered me a cup of coffeeGARY WILLIAM B.
Customer did not leave a comment.Dale P.
Customer did not leave a comment.James H.
Good service, good equipment, good overall experience. I will use it again and will recommend itFRANCISCO JAVIER A.
Customer did not leave a comment.JUSTIN DAVID W.
Customer did not leave a comment.GARYEUGENE H.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.ALYSSA MARIE K.
Customer did not leave a comment.SUSAN ELISABETH D.
The parking is tight and it's on a busy road. I wanted to change my location for drop-off but your app doesn't allow that. That's just poor business.Scott I.
Customer did not leave a comment.JULIE ANN C.
Customer did not leave a comment.RYAN DOUGLAS H.
Nice job fellas. Excellent customer service. Nice trailer, good priceDANIEL NEAL B.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.ROSS AZIZ M.
Customer did not leave a comment.GREGORY ADAM M.
Great ( and competent ) people to work with.. highly recommended this location.TIMOTHY ALBERT C.
Customer did not leave a comment.Hans A.
Staff very helpful.Steven P.
Customer did not leave a comment.STEVEN THOMAS K.
Customer did not leave a comment.William E.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.JOHN MICHAEL L.
Very clean and courtesy people.DONALD R.
Customer did not leave a comment.Michele C.
Customer did not leave a comment.Kandace H. | Overall Experience
Customer did not leave a comment.CARRIE LYNN Y.
Customer did not leave a comment.Edward S.
The ladies that worked during the week seemed more professional than the young men on the weekend.PAUL DOMINIC D.
Customer did not leave a comment.Lesa H.
Great customer serviceNICHOLAS ANDERS L.
I was charged for a full 3rd day although I returned the truck after 51 hrs. I called and was helped by an associate who was polite and professional. An email was sent to management on Monday morning. I'm waiting for a call to see how it will be resolved.ELIZABETH MARIE M.
Customer did not leave a comment.MIKE ALLEN S.
Customer did not leave a comment.GEORGE WILLIAM B.
Customer did not leave a comment.Lisa H.
Very helpfulStephen S.
Very helpful staff. New truck in great shape. Will rent again with big move after sale of our houseGARY ANTHONY W.
Customer did not leave a comment.Robert M.
After hours drop off. I called this location 15 minutes before they closed (9:45PM or so) and spoke to a representative. The representative did not inform me I was supposed to drop off elsewhere. Then when I arrived the uhaul website wouldn't allow me to go through the drop off steps.Ian C.
Very helpful and well informed professional staff. If I need storage units in the future, I would definitely use Clarkston Budget Storage again.Jacqueline R. | Overall Experience
Customer did not leave a comment.HELEN IRENE P.
Was not sure where to park because the parking lot was full. I parked next to another truck in a neighboring lot. Not sure if that was the correct place to park? If that location was OK, it would be nice if it said 'uhaul parking overflow lot" or something ? (or if it was NOT ok to park there, a sign saying "please return trucks only in the Clarkston Budget Storage lot" (or something))James S.
Was a great group of people to work with. Store very clean and pleasant.Lori G.
Customer did not leave a comment.James L.
Customer did not leave a comment.LESLIE SCOTT C.
Customer did not leave a comment.Darren C.
Great service, very helpful and friendly.SUSAN DIANE C.
nothing, everything went smooth and easy, will do it again when neededRANDOLPH JAY B.
Customer did not leave a comment.DAVID KENDLE P.
Customer did not leave a comment.ANA ELIZABETH L.
Karen,Bobby, & Tony helped me through a tough situation! They went above and beyond expectations! They made a rough week incredibly positive! I will definitely make sure I recommend the Clarkston U-Haul and storage company to everyone!JAMES FRANCIS G.
Customer did not leave a comment.MARY E.
I am highly disappointed! My questions upon return about the safety of your vehicles was not answered nor was your representative concerned. I called yesterday (according to your phone message you record all phone calls) regarding a dangerous driving situation that I was put in regarding your truck. If I hit a patch in the road the whole front end would start to vibrate and work all the way up to almost literally bouncing off the ground and the only way I could get the front end to stop bouncing was come to a nearly complete stop ON THE THRUWAY (70 mph) that is incredibly dangerous! When you google this scenario the first thing that populates is the â€œdeath wobbleâ€ yea that is real comforting. In order to ensure my safety I had to drive 35-45 mph on the thruway so the truck would not bounce or vibrate (front end) that added a lot of additional time to my trip. I am not going to be renting from Uhaul in the future as I no longer trust the safety and maintenance of your vehicles.Amanda D.
Need to clarify in the communication link for self truck inspection that there is a 15 minute limit it needs to be completed. Started to sanitize first, didn't realize Put in message wording to see when pops up.KIM RAE B.
Tony was very helpful, friendly and professional. Clean location, clean vehicle. Recommend this location.LAVAL WYANETTE U.
Customer did not leave a comment.SUZANNE DENISE W.
Not one thing it was excellentTimothy W.
Job well doneLARRY LEE M.
Customer did not leave a comment.Sherri Lynn S.
Customer did not leave a comment.DALE WALTER F.
Customer did not leave a comment.HELEN IRENE P.
The uhaul app is full of errors and doesnt work very well each time i use it. I checked in online and i had to do everything in the check in process when i arrive. This took up alot of my time when i was in a hurry. I have never had an experience with uhaul that wasnt frusterating.Byron P.
Customer did not leave a comment.THOMAS D.
The truck needs maintenance work. It was having a difficult time switching gears and would nearly redline before jumping into the next gear. The brakes should also be checkedCIARAN PATRICK C.
All uhaul equipment should be one wayJAMESRALPH E.
Just a bit of confusion on the newer instructions for return of the rental. Received a message and says in the document given to return it through the app or online. Was told in person just to drop off the truck and put the keys in the box, which worked out fine and was how I preferred to do it.DARREN WILLIAM K.
Customer did not leave a comment.KEVIN JAMES B.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.SUEANNE I.
Customer did not leave a comment.WILLIAM WATSON R.
Customer did not leave a comment.DAVID PATRICK H.
Customer did not leave a comment.Ramona G.
My overall experience with this was PERFECT! It couldn't of gone smoother. I drove a 5x8 trailer on the back of my Colorado from UTAH and it was no problem at all. Easy drive, and drop off location was right next to my destination! Easy location and very friendly staff!! I recommend to anyone needing a uhaul!Isabella B.
Excellent service, incredibly helpful! Thanks!SIMONE LEIGH L.
Phone check in was difficult. Definitely worth picking up during open hours.John K.
Very professional team and managerDONALD RAY M.
Customer did not leave a comment.Rita W. C. | Overall Experience
Customer did not leave a comment.NOELLE PATRICIA C.
The man that showed us to the trailor was nice and very helpful!James L.
Nothing.. great customer service.STEVEN BATISTA P.
Good place helpful peopleLouis T. | Overall Experience
Customer did not leave a comment.Gabor M.
Customer did not leave a comment.LEONARD HAROLD G.
Customer did not leave a comment.KIMBERLY ANN M.
You should not be charged for a full month if you move out of the storage facility in the middle of the month. The unit is quite costly we would have had $32.40 due us if you pro rated, as you should.Robert K. | Overall Experience
I was very pleased with the personnel that I dealt with & the facility itself.Everett G. | Overall Experience
Basically had an easy customer. One point threatened to charge late fee because the check I had written had wrong. Date. Wanted to charge fee Had my email didn't bother to notify me Just sent me a bill saying I didn't pay. Really. I was turned off from that moment on. U had a customer paid on time and wasn't a hassle and u pulled that. That was the end Recommendation get a less new managerTARRIE F. | Overall Experience
Very professionally run outfitDale V. | Overall Experience
Customer did not leave a comment.Deborah C. | Overall Experience
We have a very great experience renting a storage unit from Clarkston Budget Storage. They were very easy to work with and accommodating. If we ever needed to rent a storage unit again, we would definitely go back!Lyndsey H. | Overall Experience