Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Karen and staff are exceptional. Always professional, friendly, efficient and willing to problem solve. We will be using this facility again soon. Great experience all around and will highly recommend.⭐️
Colleen M
|
Overall Experience
Rating:
5.0
After hours drop off was not smooth on the app. Hard to find on the App. Then it gave an error after it said I owe zero. So was left hoping all was well, which it was.
JAMES B
Rating:
5.0
The ladies at the front desk are great
AARON J
Rating:
5.0
The Truck Didn’t Have a Car Charger 🔌 so I would be able to Hook Up My Phone So I Could Get My Directions To and From My New Location.
STEPHANIE R
Rating:
5.0
This location always provides great service.
DAVID D
Rating:
5.0
Customer did not leave a comment.
RANDY L
Rating:
4.0
Customer did not leave a comment.
TIMOTHY D
Rating:
5.0
very friendly and organized
and I like how they make getting to the equipment easy
Brett P
Rating:
5.0
Customer did not leave a comment.
Alfredo M
Rating:
4.0
oil the lock hinges on the trailers. the staff was great!
GAY T
Rating:
5.0
Customer did not leave a comment.
WILLIAM A
Rating:
4.0
Nice service, and friendly people.
MARCO A
Rating:
5.0
Customer did not leave a comment.
NICHOLAS U
Rating:
5.0
Customer did not leave a comment.
TIMOTHY W
Rating:
5.0
Check-out process was quick and easy. Very helpful staff
AARON J
Rating:
5.0
Customer did not leave a comment.
Gregory F
Rating:
5.0
After hours return went flawless. Loved it.
RONALD J
Rating:
5.0
Customer did not leave a comment.
LETHA M
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Easy and simple to do from pickup and drop off
Cheryl K
Rating:
5.0
Great service !
LINAS M
Rating:
5.0
Customer did not leave a comment.
DILLARD W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAY T
Rating:
5.0
Andrea was awesome
NIKOLA G
Rating:
5.0
After hours drop off
DAVID A
Rating:
5.0
A clean windshield would have been nice
RAYMOND R
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
KATHLEEN R
Rating:
5.0
Customer did not leave a comment.
KERRY W
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
EDWARD D
Rating:
5.0
Everything was good! Quick check-in, friendly people and ready to go!. Same with return of Truck and Trailer!
CURTIS L
Rating:
4.0
Having a u-haul employee help to unhitch the trailer from my car. A 12’ trailer is extremely heavy for a 64 year old woman to handle by herself.
LINDA F
Rating:
5.0
Customer did not leave a comment.
JACOB R
Rating:
5.0
Customer did not leave a comment.
KIMBERLY W
Rating:
5.0
Excellent customer service!
Patrick M
Rating:
4.0
Customer did not leave a comment.
CRAIG W
Rating:
5.0
I turned in after hours. The app didn't work while in the parking lot. I called, the nice lady told me to just leave the tow dolly in the parking lot near the other U-haul trucks. Wasn't super clear as to the instructions, but i called the next day and it was fine. Maybe some instructions on website specific to tow dolly?
Christopher D
Rating:
5.0
Very clean, nice people.
WILLIAM A
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
4.0
Larger parking lot with more spaces
MARK T
Rating:
4.0
Easy pickup
Easy return
Vehicle did exactly what we needed.
SHAWN W
Rating:
5.0
Customer did not leave a comment.
EDWARD D
Rating:
5.0
Customer did not leave a comment.
MARK W
Rating:
5.0
Great pricing. Easy pick up. Friendly people.
CHRISTOPHER W
Rating:
5.0
Agent was very nice, explained everything, and checked hookup and lights. Great experience.
KEVIN N
Rating:
5.0
Extremely nice and helpful
James N
Rating:
5.0
Nothing. Person who checked me in / out with trailer was very efficient.
KENNETH R
Rating:
5.0
Customer did not leave a comment.
Margaret R
|
Overall Experience
Rating:
5.0
No issues, Staff was very helpful, rental worked out great. (again)
JAMES F
Rating:
5.0
Customer did not leave a comment.
MARCO P
Rating:
5.0
Customer did not leave a comment.
DAVID A
Rating:
5.0
2 ladies were awesome help and professional.
CALLEN C
Rating:
5.0
The folks at Clarkston Budget storage are the BEST!!
THOMAS J
Rating:
5.0
Service was awesome. Ez pickup and drop off. Establishment and vehicle were clean. Trucks were new. They accommodated me and exchanged to a bigger truck same day. In and out.
WINONA T
Rating:
5.0
Customer did not leave a comment.
EDWARD D
Rating:
5.0
Another very efficient and helpful employee. Although, I originally did not select this location for drop-off, the employee accepted our return and insured we were not penalized. Our entire moving experience with U-Haul was excellent!
Nanette C
Rating:
5.0
Customer did not leave a comment.
NATALEE H
|
Overall Experience
Rating:
5.0
Very helpful staff and everything was quick and easy.
JOSHUA S
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Jonathon (not 100% certain I’m remembering the name) was awesome to work with.
MATTHEW S
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Customer did not leave a comment.
DAVID D
Rating:
5.0
Customer did not leave a comment.
GREGORY S
Rating:
4.0
Customer did not leave a comment.
JEFFREY A
Rating:
5.0
Great employees!
Marilyn N
|
Overall Experience
Rating:
5.0
Everyone is always so helpful and friendly at this location. Thank you!
LESLIE K
Rating:
5.0
Customer did not leave a comment.
SARA J
Rating:
5.0
Customer did not leave a comment.
STEPHANIE B
Rating:
5.0
In the previous note
SCOTT M
Rating:
5.0
The previous user left the truck dirty. The clarkston location tried to clean it but when I pulled out the ladder it was very dirty and made a muddy mess when unloading. This was NOT the fault of the clarkston location.
DAVID W
Rating:
5.0
Customer did not leave a comment.
SUSAN A
Rating:
5.0
Stop corporate from doing updates to the system on the busiest days every week
Levi K
Rating:
5.0
Storage unit was everything I needed it to be. Clean, safe, secure and accessible. Will come back when needed.
Michael S
|
Overall Experience
Rating:
5.0
Great service.
TODD D
Rating:
5.0
Customer did not leave a comment.
THOMAS A
Rating:
5.0
Customer did not leave a comment.
HORIA T
Rating:
5.0
courtesy calls were nice for updates and reminders
LINDA D
Rating:
5.0
Customer did not leave a comment.
TERESA T
Rating:
5.0
GREAT SERVICE
CASEY P
Rating:
5.0
Customer did not leave a comment.
ORA L
Rating:
5.0
Nothing! Your facility and customer service is wonderful!! Thank you!!
MARLENE M
Rating:
5.0
Staff was very helpful and polite. Trailer wiring was an issue and they were quick to correct the issue. Great experience.
Marty W
Rating:
5.0
I am a repeat customer. Each time I store office supplies and computers, I do so for years at a time. My last stay ran from 2018-2025. I've used both climate controlled and outdoor units, each with 24hr access so I was never inconvenienced. Now that I have a motion picture studio, I plan to return in the future to store larger set pieces and bulky lighting equipment. Being so close to I-75 makes it easy to get in and get out. The staff is knowledgeable, friendly, and fairly steady and consistent. I've dealt with Karen for many years and appreciated all the solutions she's provided. I highly recommend Clarkston Budget Storage!
Luc Robert Poirier
Michigan Film Network LLC
Luc P
|
Overall Experience
Rating:
3.0
A bit hard to know where to turn in to location...
RAYMOND K
Rating:
4.0
Customer did not leave a comment.
JIM A
Rating:
5.0
Might want to get trucks with cruise control. Saves money on fuel
STANLEY K
Rating:
5.0
Customer did not leave a comment.
SEAN E
Rating:
5.0
Great Customer Service. Clean facilities and felt safe going to this location
Sarah G
|
Overall Experience
Rating:
5.0
Such a great storage facility. It was clean and secure. The staff is just awesome. They are so helpful, cheerful, and efficient. This will be our go-to for any storage needs as well as Uhaul trailer and truck rentals!
Robin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORI A
Rating:
5.0
Customer did not leave a comment.
CLAUDIA H
Rating:
1.0
Fill your vehicles with full tank of gas so it’s easier for customers to return
Your fine print gas gage is hidden in very small print and agent did not explain
Rip off
Company should be better than that
John S
Rating:
5.0
Great experience
WILLIAM J
Rating:
5.0
The young woman that help me was very polite
MARK J
Rating:
5.0
The ladies that took care of me were very friendly and made sure that I was good to go and made sure that if I had any questions that they were answered, they were friendly, kind, and courteous
GREGORY R
Rating:
5.0
Customer did not leave a comment.
BRYAN J
Rating:
2.0
Well, getting stuck in the snow in a 2WD truck while in the middle of a snow storm trying to tow a trailer doesn’t matter! The length of time I was going to wait for a tow(assist) was going to be $450 service call.
ALLISON G
Rating:
5.0
Customer did not leave a comment.
DENNIS B
Rating:
5.0
Nothing. Everything was fantastic. The staff was super helpful and had me on the road in just a few minutes
JOHN C
Rating:
5.0
n/a
JOSEPH T
Rating:
5.0
Customer did not leave a comment.
WENDY L
Rating:
5.0
Truck was in bad working condition:
Broken door, had to slam shut
Broken passenger wiper blade
Heater fan did not work properly
Past trailer rental was good
Nice staff
CHRISTOPHER K
Rating:
5.0
Customer did not leave a comment.
TINA M
Rating:
5.0
Very clean, personnel were very helpful
James H
Rating:
5.0
Customer did not leave a comment.
MELISSA B
Rating:
5.0
Customer did not leave a comment.
DONALD P
Rating:
5.0
Easy and convenient storage, the people at the front desk were very helpful!
Analyn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeriann B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
Best experience I've ever had at a storage facility. Super kind staff, clean unit, top notch all around. I will recommend to anyone needing a storage facility in this area.
Kimberly P
|
Overall Experience
Rating:
4.0
Great staff. Always helpful. Rather cluttered with all of the the Uhaul vehicles parked on premisis. Access was not blocked, just inconvenient. Would be nice to have electrical plug for plugging in light or battery charger. Very convenient location for us.
james k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micheal R
|
Overall Experience
Rating:
5.0
Thank you again, would definitely use your storage facility again.
Angela S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Griffin C
|
Overall Experience
Rating:
4.0
The staff is great and super helpful, really helped accomodate during moves which made it less stressful when I was under time constraints. There were issues with elevator to access upper floors and the wheeled carts. I don't go there often, so the fact that I had issues a few times makes me wonder how often the problems were happening.
James P
|
Overall Experience
Rating:
5.0
Karen!
Eric D
|
Overall Experience
Rating:
5.0
Great location. Friendly staff. Very secure.
Jeff C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RODNEY V
|
Overall Experience
Rating:
5.0
I had the storage unit that was indoors and temperature controlled. I had my things in there for five years before I moved and everything was in great shape when I moved out. I would definitely recommend!
Sara K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICK P
|
Overall Experience
Rating:
5.0
I had items in storage there for over 7 years, and over that time, the facility, which was excellent to begin with, only improved. Facilities are clean and well lit. Prices were reasonable compared to other facilities, and did not increase unnecessarily. Office people are helpful and flexible (within reason). And most importantly, vermin were kept out of my outdoor unit, keeping my belongings safe. I highly recommend Clarkston Budget Storage.
REGINA E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Machelle C
|
Overall Experience
Rating:
5.0
Great facility and I didn't have any problems..
Richard L
|
Overall Experience
Rating:
5.0
I was very satisfied with the facility and the service from the staff. Would definitely recommend them to anybody looking for storage.
James E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rex S
|
Overall Experience
Rating:
5.0
This is my favorite storage service in the area. I would stay but the dumpster is locked so I must move.
Christopher W
|
Overall Experience
Rating:
5.0
These people have their stuff together! Very efficient, and friendly. Would definitely recommend.
John W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith H
|
Overall Experience
Rating:
5.0
Very nice facility.
Julie P
|
Overall Experience
Rating:
5.0
Friendly staff, prompt attention! Thank you!!
Mike H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
PATRICK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH C
|
Overall Experience
Rating:
5.0
Karen the property manager is awesome, and has always been helpful. I recently bought a house so that is the only reason i no longer need the unit. I would recommend to anyone!
Joseph S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna M
|
Overall Experience
Rating:
5.0
Highly recommend this storage facility.
Justin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Advance T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrick w
|
Overall Experience
Rating:
5.0
Staff were all great! Made the process easy
Jerry G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY L
|
Overall Experience
Rating:
5.0
This is one of few 5-star business ratings I have ever seen. But-there is little to expect more from. It met or exceeded all of our expectations in terms of what we felt this service should provide. It wasn't cheap, but fair. Communication was great so we knew what was going on at all times and they reached over backwards to make sure we were taken care of.
Brad W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd H
|
Overall Experience
Rating:
5.0
Awesome staff, great facility
EDWARD G
|
Overall Experience
Rating:
5.0
My experience with Clarkston Budget Storage was great. The facility was clean, secure and always accessible. I would not hesitate to recommend or even use them again should the need arise.
Deborah P
|
Overall Experience
Rating:
5.0
The staff were fantastic!
MONICA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirk H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard K
|
Overall Experience
Rating:
5.0
Great facility to store home goods and furniture
Mark B
|
Overall Experience
Rating:
5.0
Unbelievably convenient! Very reasonable pricing. The staff was very personable and welcoming! Best customer service I’ve experienced in Years!
Ronald P
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Thomas G
|
Overall Experience
Rating:
5.0
Karen and the entire staff, consistently were kind, worked around my needs every time and my experience was second to none
Scott C
|
Overall Experience
Rating:
5.0
Thanks a lot! The location un Clarkston is one of the best! Clean! Friendly staff, clean and secure location. 🙏🏻🙏🏻🙏🏻
Brenda E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose R
|
Overall Experience
Rating:
5.0
Too dark at night!!
Safa Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Advance T
|
Overall Experience
Rating:
5.0
No problems. Never had any issues with access regardless of the time of day or night. I would use this facility again.
Kevin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH H
|
Overall Experience
Rating:
5.0
Extremely friendly and professional. Would totally recommend budget storage to anyone.
ROBERT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norah A
|
Overall Experience
Rating:
5.0
I've now rented from Clarkston Budget storage several times and several units and they are world class. Great people to work with, convenient location and setup. I highly recommend using them and wouldn't hesitate to work with them for all my storage needs.
lucas b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberta S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCO A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KaClarence H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew S
|
Overall Experience
Rating:
5.0
The moving carts need to be updated.
Some areas are too dark and need lighting, especially the entrance.
Overall, a great facility and the staff was super friendly and helpful.
Cynthia H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Advance T
|
Overall Experience
Rating:
5.0
Excellent facility and friendly staff.
Richard C
|
Overall Experience
Rating:
5.0
Staff was friendly and very helpful. The facility is well kept, secure and in a good location.
Melissa M
|
Overall Experience
Rating:
5.0
Staff is excellent, honestly best customer service I’ve received in a very long time!
Jennifer D
|
Overall Experience
Rating:
5.0
Would definitely use CBS again. Convenient and everything you need in a storage facility,
Michael R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kandace H
|
Overall Experience
Rating:
5.0
Very helpful and well informed professional staff. If I need storage units in the future, I would definitely use Clarkston Budget Storage again.
Jacqueline R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita W
|
Overall Experience
Rating:
5.0
Good place helpful people
Louis T
|
Overall Experience
Rating:
5.0
You should not be charged for a full month if you move out of the storage facility in the middle of the month. The unit is quite costly we would have had $32.40 due us if you pro rated, as you should.
Robert K
|
Overall Experience
Rating:
5.0
I was very pleased with the personnel that I dealt with & the facility itself.
Everett G
|
Overall Experience
Rating:
5.0
Basically had an easy customer. One point threatened to charge late fee because the check I had written had wrong. Date. Wanted to charge fee Had my email didn't bother to notify me Just sent me a bill saying I didn't pay. Really. I was turned off from that moment on. U had a customer paid on time and wasn't a hassle and u pulled that. That was the end Recommendation get a less new manager
TARRIE F
|
Overall Experience
Rating:
5.0
Very professionally run outfit
Dale V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah C
|
Overall Experience
Rating:
5.0
We have a very great experience renting a storage unit from Clarkston Budget Storage. They were very easy to work with and accommodating. If we ever needed to rent a storage unit again, we would definitely go back!
Lyndsey H
|
Overall Experience
Rating:
5.0
Love ur team there..storage fit my temp needs thank u so much for having me
Tamara T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN M
|
Overall Experience
Rating:
5.0
Many outside light bulbs burnt out. Entire rows of outside storage were not lit at night.
Karen T
|
Overall Experience
Rating:
5.0
Storage was good clean and secure - access at all times worked well and seemed safe.
Dave T
|
Overall Experience
Rating:
5.0
Experience with Clarkston budget storage went as expected. Rates were reasonable, and moving in and out was hassle free. Staff was friendly and helpful when needed.
DANIEL D
|
Overall Experience
Rating:
5.0
Great place. Rented for about a year. Inside, heated / cooled storage.
