Customer Reviews for Clarkston Budget Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff was excellent. Process was extremely fast. After hours drop-off was simple and easy. I will coming back to this UHaul for any future rental needs.

Rating:

5.0

Brandon and Karen were very helpful. They processed the rental quickly. Both were a great help.

Rating:

5.0

Nothing bad to say! clean truck in good shape, good prices, and friendly staff

Rating:

5.0

Meets or exceeds expectations.

Rating:

5.0

Everything was great!

Rating:

4.0

To return the vehicle after hours was a little confusing. I was unsure where to return it at first.

Rating:

3.0

Make sure there is equipment readily available.

Rating:

5.0

These people have their stuff together! Very efficient, and friendly. Would definitely recommend.

Rating:

1.0

Keep your systems running. The system went down. They had to use the back up system. Got the prior auth from my bank, then boom. Back up system goes down. Had to use the regular system. Guess what? Had to charge me again too! I paid more in prior authorizations than I did for the uhaul. Terrible system. Terrible experience. Would definitely NOT recommend.

Rating:

5.0

Very Friendly and helpful

Rating:

4.0

Sign on road. Hard to find. Must Google map it.

Rating:

5.0

The truck is very old and the front end needs a major alignment plus what ever else it needs to make it steer better. The personal at the locations are very good and do everything possible to help you but they are not mechanics.

Rating:

5.0

Always very friendly and helpful! No improvements needed!

Rating:

5.0

Very friendly service and easy pick-up and drop-off.

Rating:

5.0

Very nice facility.

Rating:

5.0

Quick, courteous and helpful as always. There are several U-Haul rentals near me, but I always travel to Clarkston because of their great customer service.

Rating:

5.0

Great customer service. Friendly and efficient on pick up and off.

Rating:

5.0

Have an employee accompany customer to equipment. And help customer in anyway needed.

Rating:

5.0

Great customer service, no improvement needed. Karen and rest of staff were amazing! Thanks so much again!

Rating:

5.0

Could not have asked for a better experience. Karen was amazing and so was the rest of the staff. Thank you so much.

Rating:

5.0

Great service, fast, friendly, and just an overall easy experience.

Rating:

5.0

I have rented a truck from this joint a few times. WONDERFUL! I love how easy they make the process. After hours pick up and drop off sooooo easy with great instructions that walk you through the whole process. 10, 10 PLUS!!! Thank you

Rating:

5.0

The service I received was quick friendly and professional will definitely recommend this location to anyone needing trailer rentals will definitely be back in a couple of months to rent a car hauler again.

Rating:

5.0

Brandon was great. The floor in the back of the truck was clean, even though it was snowing.

Rating:

5.0

Super easy process and very affordable. The agents were very friendly and helpful.

Rating:

5.0

Brandon was the person who helped me he was very kind very understanding and helped me out a lot

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Friendly staff, prompt attention! Thank you!!

Rating:

5.0

Great experience! Truck was in excellent condition.

Rating:

5.0

Really appreciate the team at Clarkston Budget Storage. Thank you for putting customers first and offering the best service you’re able to. Lifelong customer!

Rating:

5.0

Front desk service was above and beyond. Looking forward to renting more trailers from this location in the future.

Rating:

4.0

Personal was friendly and helpful. It took only 10 minutes to get our truck.

Rating:

5.0

Excellent

Rating:

5.0

Very nice and helpful staff that greats you with a smile 😃

Rating:

5.0

I visited the drop-off location prior to my trip and the staff was very helpful and knowledgeable. I dropped the truck off on a late Sunday afternoon when the office was closed and having the ability to return the key in the drop box was very convenient. Staff had previously given me instructions as to where to park the truck giving me the ability to quickly return the truck at my convenience. After driving cross-country over a period of 4 days this kind of convenience was greatly needed. THANK YOU!

Rating:

5.0

The management at Clarkston Storage go above and beyond to make your rental experience very pleasant.

Rating:

5.0

Karen the property manager is awesome, and has always been helpful. I recently bought a house so that is the only reason i no longer need the unit. I would recommend to anyone!

Rating:

1.0

Getting shafted on the location (ie., You changed the pickup location at the last minute. I very much appreciated the extra hour of pick up time! Will definatly be sharing with all.), was a big suck! I'll pass that on...

Rating:

5.0

Everything went very well and would recommend going there. I will do it next time I rent a trailer

Rating:

5.0

Staff was great to work with. The Uhaul open bed trailers are the best out there

Rating:

5.0

Highly recommend this storage facility.

Rating:

5.0

Everyone was amazing

Rating:

3.0

I used my phone to rent the truck and was not told that I could not return the truck near my destination and found that out on the phone later on and told I would be charged an extra $100 for returning it near my destination. I was unable to find someone to give me a ride home from 40 miles away where I rented the truck for several days and only after 2 or 3 days was i informed that I was being charged another $20 a day when I had thought it was just mileage I was being charged.

Rating:

5.0

All great

Rating:

5.0

The staff was easy to work with, friendly and helpful, great experience

Rating:

4.0

The trailer was absolutely filthy. It looked like it had been drove down a dirt road for 1000 miles mud everywhere.

Rating:

5.0

Great customer service!

Rating:

5.0

Everything was INCREDIBLY smooth from the rental phone call, to the pick-up and drop off. THANK YOU CLARKSTON BUDGET STORAGE.

Rating:

5.0

The staff was very helpful

Rating:

5.0

It was a little stinky like cigarettes, so maybe like an air freshener… it was perfect otherwise

Rating:

5.0

This location is a good one. Using UHauls online check-in, check-out, not so much. Slow, laggy, minimal UI indicators of activity processing. Very frustrating. Oh, and it looks like my credit card was charged twice.

Rating:

5.0

Very customer friendly and easy process. Best location seen to date.

Rating:

5.0

Great place, readily available for all equipment and the staff is super helpful

Rating:

4.0

Karen was great

Rating:

5.0

Staff were all great! Made the process easy

Rating:

5.0

Jonathan was superb

Rating:

5.0

staff very helpful and curtios

Rating:

5.0

Nothing. Exceeds my expectations

Rating:

5.0

Loved the service and the cargo van!

Rating:

5.0

Karen was very professional, friendly, and helpful.

Rating:

5.0

This is one of few 5-star business ratings I have ever seen. But-there is little to expect more from. It met or exceeded all of our expectations in terms of what we felt this service should provide. It wasn't cheap, but fair. Communication was great so we knew what was going on at all times and they reached over backwards to make sure we were taken care of.

Rating:

5.0

Awesome staff, great facility

Rating:

5.0

My experience with Clarkston Budget Storage was great. The facility was clean, secure and always accessible. I would not hesitate to recommend or even use them again should the need arise.

Rating:

5.0

The staff were fantastic!

Rating:

5.0

Great facility to store home goods and furniture

Rating:

5.0

Unbelievably convenient! Very reasonable pricing. The staff was very personable and welcoming! Best customer service I’ve experienced in Years!

Rating:

5.0

Karen and the entire staff, consistently were kind, worked around my needs every time and my experience was second to none

Rating:

5.0

Thanks a lot! The location un Clarkston is one of the best! Clean! Friendly staff, clean and secure location. 🙏🏻🙏🏻🙏🏻

Rating:

5.0

Too dark at night!!

Rating:

5.0

No problems. Never had any issues with access regardless of the time of day or night. I would use this facility again.

Rating:

5.0

Extremely friendly and professional. Would totally recommend budget storage to anyone.

Rating:

5.0

I've now rented from Clarkston Budget storage several times and several units and they are world class. Great people to work with, convenient location and setup. I highly recommend using them and wouldn't hesitate to work with them for all my storage needs.

Rating:

5.0

The moving carts need to be updated. Some areas are too dark and need lighting, especially the entrance. Overall, a great facility and the staff was super friendly and helpful.

Rating:

5.0

Excellent facility and friendly staff.

Rating:

5.0

Staff was friendly and very helpful. The facility is well kept, secure and in a good location.

Rating:

5.0

Staff is excellent, honestly best customer service I’ve received in a very long time!

Rating:

5.0

Would definitely use CBS again. Convenient and everything you need in a storage facility,

Rating:

5.0

Very helpful and well informed professional staff. If I need storage units in the future, I would definitely use Clarkston Budget Storage again.

Rating:

5.0

Good place helpful people

Rating:

5.0

You should not be charged for a full month if you move out of the storage facility in the middle of the month. The unit is quite costly we would have had $32.40 due us if you pro rated, as you should.

Rating:

5.0

I was very pleased with the personnel that I dealt with & the facility itself.

Rating:

5.0

Basically had an easy customer. One point threatened to charge late fee because the check I had written had wrong. Date. Wanted to charge fee Had my email didn't bother to notify me Just sent me a bill saying I didn't pay. Really. I was turned off from that moment on. U had a customer paid on time and wasn't a hassle and u pulled that. That was the end Recommendation get a less new manager

Rating:

5.0

Very professionally run outfit

Rating:

5.0

We have a very great experience renting a storage unit from Clarkston Budget Storage. They were very easy to work with and accommodating. If we ever needed to rent a storage unit again, we would definitely go back!

Rating:

5.0

Love ur team there..storage fit my temp needs thank u so much for having me

Rating:

5.0

Many outside light bulbs burnt out. Entire rows of outside storage were not lit at night.

Rating:

5.0

Storage was good clean and secure - access at all times worked well and seemed safe.

Rating:

5.0

Experience with Clarkston budget storage went as expected. Rates were reasonable, and moving in and out was hassle free. Staff was friendly and helpful when needed.