Customer Reviews for Classic Jaguar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Classic Jaguar

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Jonathan F. on

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I ordered a few dolly’s but they were not available at time of pick up. However, the customer service agent was very helpful and refunded the cost after we tried to find alternative solutions. The associate at the drop off location was also helpful and ensured I was not charge for the missing items. Otherwise, the rental was in great condition and the process was simple for use.

Bettina H. on

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Very professional and helpful! Especially when our house closing was suddenly delayed by the seller and we had no where to unload, it was so easy making one call and she took care of us! Thank you!!

Kenneth G. on

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Carmen P. on

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Rafael R. on

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My place To go for sure amazing service

rodney G. on

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Danielle was awesome!! Couldn’t have went any better. A much pleasure working with her.

Angelic S. on

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Danielle, our service rep, was excellent. She went above & beyond. Highly recommend this location for the high quality service and equipment.

GINA T. on

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Natalia M. on

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Work on the APP! The location was great, easy to find, and friendly. I would definitely use again if needed.

Matt T. on

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Great experience. Representative was very polite and professional.

Gerard L. on

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Chase J. on

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The truck had a horrible alignment. Pulling left the whole time. On top of what sounded like a misfire or problem with engine. I calculated the gas mileage and it got 7.8 mpg highway. Never had such a bad truck from you guys.

Kathery G. on

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Greg D. on

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Andre A. on

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Victor D. on

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Benjamin E. on

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KENNETH H. on

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Best experience to date with renting U-Haul vehicles.

STORMI C. on

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Jose D. on

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I was absolutely frusterated to the max at the experience I had for picking up the truck on a mobile phone, that took me 25 minutes in the hot sun because the location was no open. I was in waiting approval for ten minutes, then my boyfriend tried from his phone which took another ten minutes, then a rep called me to confirm my number, and after all that then was approved. We should have been compensated and not charged extra at the end of it, and we were. Very upset, wont be using uhaul anymore

John H. on

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jeffrey C. on

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I was charged for 16 gallons of fuel for a drop from 5/8 to 3/8. That's a quarter tank of gas. I honestly doubt that truck has a 64 gallon tank. I traveled 47 miles for my move, that would be roughly 3 miles per gallon. I did lock the keys in the cab and went to the location the next morning to hopefully get a spare key, and they did not have one so o used my AAA membership to get into the vehicle. The attendant at the location was very friendly and helpful. She was flexible with my schedule. Other than that this was a less than desirable experience.

Melanie L. on

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This was not my original location made in my reservation. After beginning my check in at the original location, Mack Tire, I was told the truck I reserved could not go out of state. An hour later I was told by a U-Haul rep that the check engine light was on and to go to this location to pick up a larger truck than I wanted. (I had spoken to U-Haul 45 mins before arriving to the original location & no one informed me of any issues) The same U-Haul rep checked me in, since it was now 5pm & the location employee was clocking out. He told me I would be receiving a $50 refund because my reservation was not ready at the original location. 3 weeks later, I had to call U-Haul customer service for my refund. I have been informed that I will now have to wait another 3 days for the same employee to approve the refund he originally told me he was approving the day I rented. Terrible U-Haul experience!!

Natalie S. on

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Joseph F. on

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Cargo area leaked. Drove through heavy rainstorms and my cargo get wet.

melvin J. on

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Very good job.Thank

Bryan F. on

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arthur D. on

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I would go back to this location anytime i need a trailer she was fantastic and helpful.

Anthony H. on

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Excellent customer service from your attendant at this location…

Krysta S. on

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Danielle lady at service center was nice and helped with any needs! U haul is great and I will be using again

Ark D. on

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A+++++++++++

Rosalynd M. on

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Rodrick A. on

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Very smooth process. Wonderful experience.

Lawrence G. on

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Marlene B. on

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Carlos M. on

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Ms. Danielle Castro was very friendly and personable. PS "My only suggestion is to have the windshield clear of dead love-bugs".

Jonathan M. on

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Inside of vehicle smelled awful and then returned it at alternate location and they tried to charge me a cleaning fee. Thankfully i called and got the charges removed, but it is frustrating to go through that.

james K. on

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richard H. on

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The employee there Danielle Nicole is amazing she knows how to get things done. Great customer service and on point.

Mike G. on

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Rhonda H. on

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Loryn G. on

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pete G. on

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Location 1365 E. Altamonte Dr, Altamonte Springs FL Keep doing the same thing. Fast in and out, Friendly and helpful staff.

Dennis M. on

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Better explanation of remote pick up process.

Jeffrey D. on

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Express Check-in needs to get more express. I’ve provided a picture of my driver’s license, my address several times, credit card info including the CCV, etc. When I buy something online, I don’t need to verify again and again my provided information with a human being nor donI need to physically swipe a card.

Richard H. on

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Great customer service and a wonderful manger that run this location. Thank and God bless lady.

jaime S. on

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The lady who helped us was great!

william R. on

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George D. on

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Mike M. on

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She was thorough, nice and helpful!

Jose R. on

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Thomas C. on

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Nothing I can see Friendly employee Danielle and rental went very smooth

Amnon H. on

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Professional, smooth process in and out. Thank you for a great service.

JORGE T. on

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Laurie M. on

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The whole reservation got messed up but the lady at the office was wonderful but the truck had a really bad tire on it. And when I tried to call the after hour number I couldn't leave a message and I wasn't able to talk to someone.

Joe M. on

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wilfredo L. on

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everything was perfect

baher Z. on

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very bad location Not ownest Never go cback again Not recommen for any body They will steel you as they did with me

angela T. on

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Amber F. on

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austin M. on

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PHILIP S. on

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Jaime J. on

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I was having difficulty with returning the truck on the app and the customer service representative told me there was not much she could do. Offering no help and telling me to return the truck in the morning is never a good option.

john S. on

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It’s not very clean or inviting

Amnon H. on

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Very professional services. Thank you.

Jacob L. on

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Amazing and accommodating location. Was nervous for our first time ever driving a uhaul and staff were so helpful.

Lisa E. on

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Excellent customer service!

Sandra T. on

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Pretty much nothing. It was great. The lady was awesome. Thanks!

Michael L. on

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I requested the wrong truck for my move, and the lady working stayed late and did wjatever was needed to accomidate me and get a bigger truck. Would definitely use this location again

Crystal A. on

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mark O. on

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Danielle is an outstanding customer service Representative. She had everything prepared and ready for me. The return process was handled perfectly. Thank you. We will come back to this location again.

dominique H. on

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We were charged a $500 fee for “damages” to our vehicle that we did not do. Only pictures of the “damages” were shown, the actual vehicle was not shown to us.

Judy P. on

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The service was absolutely perfect. I wouldn't change a thing. Danielle was extremely helpful and made my moving experience easier. Thank you

celso P. on

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my experience there doesn't require you to do anything. great customer service, quality individual and a pleasure to do buisness with.

Roland C. on

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Absolutly nothing....everything was perfect !!!

Jennifer S. on

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My Rental Agent Danielle was very attentive to my moving needs. She found me the best deal and treated me fairly. I appreciate the timely response and service. Thank you Classic Jaguar

Lee G. on

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Nathan V. on

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Rahul S. on

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It is a small service office but catered to our requirements.

richard H. on

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Nothing Danielle Nicole was excellent in everything she did.

Kiarra G. on

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It was a great experience. She was straightforward, told us everything in detail and it was a smooth transaction.

leslie W. on

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Christine T. on

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Ensure that all employees (customer service, other departments) understand all locations processes to check in or out. I had called customer service this morning because the app wasn't registering my order and I had to check in via phone at my 4pm pick up as no one would be there. She said oh it's just really early so itll show later. It didnt show later. there was some error that couldn'tlocate my reservation. Then the customer service person I spoke to at 4pm wasnt listening to me.

Jamie K. on

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Timothy B. on

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What a difference between the pick up and drop off. The young woman here was kind, professional and listened. Maybe she could teach that miserable old man in KY something. Trailer had two different tread patterns and towed horribly. Pulled to the right. Also, you should have some type of jack on every trailer.

Bruce C. on

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Cher N. on

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The mobile 24/7 service was very easy to use and super convenient!

Mathew L. on

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Exceptional service when picking up car hauler and also upon return. If I have a choice in the future, I wouldn't go anywhere else!

Rachel R. on

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Yelena B. on

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Thank you for making the whole process easy and effortless.

Rick M. on

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They were closed when I got there.

Michelle B. on

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Kyle S. on

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Scott F. on

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The personnel was sincere and helpful. I would definitely recommend this location

THOMAS T. on

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Great staff

Chad J. on

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PLEASANT AND PERSONABLE REP. VERY HELPFUL IN SELECTING THE RIGHT SIZE TRUCK. WOULD DEFINATELY RENT HERE AGAIN, THANK YOU.

Fred M. on

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jelena D. on

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john H. on

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Very pleasant experience - Danielle was awesome. She provided excellent customer service and went over ever detail. I would definitely recommend renting from this location again.

Will B. on

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Customer did not leave a comment.