Customer Reviews for Classic Tire & Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Classic Tire & Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Roger D.
Rating:

Dog hair on seat. Windows dirty. Had trouble with the website both reserving and checking in. Set up account then didn't recognize me. Changed password twice. Should be explained at rental time to go online before locking up the vehicle.

dana G.
Rating:

Customer did not leave a comment.

Nolan B.
Rating:

Classic Tire is the best U-Haul location I've visited, and consistently goes above and beyond to help with whatever I need when I'm renting equipment from them. It's light years ahead of nearly every other location I've ever done business with.

Martin K.
Rating:

Customer did not leave a comment.

Billy M.
Rating:

Costmer service was great!

Cheryl R.
Rating:

They forgot the equipment that was rented. Dolly ad blankets then blamed us for not asking for them. We had to make a desperate trip back to get them.

Christopher S.
Rating:

Customer did not leave a comment.

JESUS S.
Rating:

They open business late and both of the employees or owners whatever they are, where not wearing a mask, they expect customer to wear a mask (because I saw few signs around requesting that) but they DON'T wear a mask.

Corbett R.
Rating:

Customer did not leave a comment.

Roy C.
Rating:

Customer did not leave a comment.

roger G.
Rating:

Customer did not leave a comment.

Danny V.
Rating:

Customer did not leave a comment.

jim Y.
Rating:

Customer did not leave a comment.

Andrew P.
Rating:

Customer did not leave a comment.

Richard M.
Rating:

Newbury was the best yet! Thanks.

KAREN S.
Rating:

Customer did not leave a comment.

JEFFREY H.
Rating:

The tall gentlemen who assisted me was very kind. I recommend him as an agent for Uhaul.

Craig C.
Rating:

I always get Great service at this location 👍

MICHAEL H.
Rating:

I didn't get his name but the guy that helped me was very pleasant and helpful

Erik J.
Rating:

Great job! Able to complete everything online showed up hooked up and good to go. Return was simple as well. The staff at the tire store were great friendly and attentive! Great job!

Aaron A.
Rating:

Moses was great. I accidentally left my wallet in the truck and he called me to come get it the next day.

Suann S.
Rating:

Moses was EXTREMELY helpful. Every thing was right on!!

MELINDA A.
Rating:

I was treated great both picking up and returning of my truck. Thanks, Melynda Arata

ESMDERALDA V.
Rating:

The location closed before our pickup time, so we had to go early. The guy at this location was not clean or wearing a mask, and got way too close to my 7 months pregnant girlfriend. The truck was filthy and smelled bad. The tires were low and set off the console light.... which I'm sure hurt the gas mileage. The tire service maintenance light was also on and apparently the guy set our mileage too low for the dropoff location, and set the dropoff wrong as well.

ARMEN M.
Rating:

Customer did not leave a comment.

JODI V.
Rating:

Customer service was great, very fast in & out !!

Erik J.
Rating:

Customer did not leave a comment.

clinton S.
Rating:

Customer did not leave a comment.

Selma E.
Rating:

Everything was excellent about the experience. The worker there was friendly and everything went very smoothly. Definitely recommend

ricky G.
Rating:

Moses and crew are the best in town I highly recommend them.

Michael O.
Rating:

Moses at classic tire is friendly and helpful. I will use this U-Haul location again for sure.

Kenneth S.
Rating:

All was good!!

Douglas E.
Rating:

Customer did not leave a comment.

Kevin D.
Rating:

The pick up area is smaller than some other locations but it is still adequate...and very close to my home.

Enrique N.
Rating:

Customer did not leave a comment.

REBECCA K.
Rating:

Customer did not leave a comment.

JAY W.
Rating:

Quick in and out

DEVIN P.
Rating:

Was there to drop off at 5:45pm. They closed early i guess so bad customer service there. Had to self check out.

David R.
Rating:

These guys are the best! Very helpful, quick, and easy in and easy out. Thank you Classic Tire!!!!!

JAmes S.
Rating:

Customer did not leave a comment.

MORGAN J.
Rating:

Nobody working at the store wore facemasks.

BALTAZAR A.
Rating:

The guys they are Real good vuys

JOHN Y.
Rating:

Actually honor the truck size I ordered instead if sending me to another location for a smaller truck. The guys at this location handled everything great, but your online stuff is pure crap. If you don't have it, don't wait till the day before to tell me....pure BULLSHIT and very dishonest.

Craig C.
Rating:

I don't think there's anything you need to change, the guys over there are doing a fantastic job. Thank you very much

ALAN F.
Rating:

The team and the pickup location were GREAT! I was in and out of the facility quickly on both pick up and drop off.

James M.
Rating:

Customer did not leave a comment.

PAUL F.
Rating:

There was a lot of confusion about my reservation. I made the reservation and was told someone would call me Sunday about where the trailer could be picked up. I received a call and was told the trailer was in Camarillo and would be texted the address. I never received the text about the address. Monday morning, the telephone system at uhaul went down. I drove the uhaul dealer here in Santa Barbara and they told me the trailer was in Newbury Park

Torsten K.
Rating:

Great, friendly, professional service. Owner was very informative and helpful. Fast turnaround time. 5 stars

david M.
Rating:

Customer did not leave a comment.

NOLAN B.
Rating:

I am very pleased with Classic Tire and will come back to them for all my U-Haul needs.

Joe G.
Rating:

Great team members!

RICHARD P.
Rating:

Service was quick and efficient.

EUGENIO M.
Rating:

Very friendly staff

PAUL W.
Rating:

The Santa Barbara UHaul defaulted on my reservation and Abel, the person in charge, was rude and wouldn't answer question about when the trailer would be ready. I called UHaul service and they found a trailer in Newbury Park, which we drove down and pick up. The Newbury staff was professional and the trailer was clean and working.

Enrique N.
Rating:

Costumer service the front service person dont treat people nicely plus He asked me to removed my mask to hear clear sorry but I wont go back

Tom F.
Rating:

Friendly service, competitive pricing and availability make this location an excellent choice!

michael F.
Rating:

Great people !!!

PAUL S.
Rating:

Dealer was excellent, made it very simple....thank you

Darin G.
Rating:

Customer did not leave a comment.

LOU S.
Rating:

Nothing. He was fantastic

Bruce Z.
Rating:

Customer did not leave a comment.

MATTHEW S.
Rating:

Customer did not leave a comment.

Thinh P.
Rating:

Customer did not leave a comment.

Chris C.
Rating:

Fix your computer system so my reservation can be phone. Hire more people, Pay them better

Doug N.
Rating:

Everything!!!! Picked up auto transport trailer which I had to travel 40 miles to get not where I reserved it from, Loaded the trailer just to find out it had a flat tire I called the uhaul road side assistant they sent tow truck to fix the tire that took 90 mins when the driver got there uhaul dispatch told him the wrong tire to bring after he inspected the trailer he found another tire that was the wrong size so after back and forth with uhaul dispatch about replacing both tires he finally got approving to replace both tires so off went the tow truck to get the right tires he only had one at his yard he had to go to another yard to get the other tire. After an hour he came back this is happening at 10:30 pm which started around 7:30 pm. Finally done at 11:00pm oh then when I left in the early morning hours tail light out on trailer. This trailer was not (checked out) maintained from where I picked it up from they should check tire pressure with a gauge and not just kick the tires and do a proper light check. I will not use uhaul again!!!

Riley A.
Rating:

The older gentleman who helped me was by far one of the nicest, most genuine people I've met in awhile. Best help ever and more importantly better conversation and comfortable with the car.

Michael K.
Rating:

Parking lot was somewhat tight due to numerous deliveries occurring at the time I was dropping off a trailer. This didn't cause any problems and drip off was easy. The personnel were pleasant and we had a great conversation while completing the drop off. I highly recommend this U-Haul location for your moving/trailering needs.

Gary K.
Rating:

Customer did not leave a comment.

Scott H.
Rating:

This facility was wonderful and is a credit to your company!!!

Alan F.
Rating:

Customer did not leave a comment.

Gregory G.
Rating:

Customer did not leave a comment.

RICK P.
Rating:

Customer did not leave a comment.

Kevin D.
Rating:

The experience, from online booking to drop off was easy, and there really isn't needed towards improvement. And the gentleman that took care of both phases of the in-store rental process was very courteous.

MICHAEL H.
Rating:

You guys are great, super quick and real friendly.

Sinin L.
Rating:

the return instruction on the key drop box does not work. Please make sure it works. It waste me lots time on return procedure

Ryan G.
Rating:

Customer did not leave a comment.

Steven L.
Rating:

Moses at this location was great!!!

Esmeralda A.
Rating:

Customer did not leave a comment.

geoffrey C.
Rating:

Moses and his employees are very pleasant.

marc B.
Rating:

Very friendly, helpful.

steve H.
Rating:

Customer did not leave a comment.

alfred D.
Rating:

Very professional and competent. Would highly recommend.

randall B.
Rating:

Customer did not leave a comment.

Tom G.
Rating:

Customer did not leave a comment.

Robert J.
Rating:

Great service and a pleasure to do business with. Great staff.

Wendy C.
Rating:

Customer did not leave a comment.

Orel L.
Rating:

Customer did not leave a comment.

Cain C.
Rating:

Customer did not leave a comment.

Ellie E.
Rating:

Customer did not leave a comment.

William R.
Rating:

Customer did not leave a comment.

YONGLU G.
Rating:

Customer did not leave a comment.

Berto M.
Rating:

Customer did not leave a comment.

Fenix S.
Rating:

Super easy pick up and drop off. Thank you!

Brian S.
Rating:

Luca an the owner are always very pleasant to rent from.

Damian R.
Rating:

Great service and professional

Keith M.
Rating:

It would have been fine, except the ratchets on my drive on car hauler wouldn't stay locked. I ended up spending $167.23 (including tax) on straps and chains so that I could make my 465 mile trip. And that was after U-Haul changed my pick up location twice. U-Haul you better call me...

Robert S.
Rating:

Customer did not leave a comment.

Joel R.
Rating:

owner was crabby, unprofessional, rude, dismissive

Marvin W.
Rating:

This location was the only thing that saved my uhaul experience. He was knowledgeable and very helpful.

Kaylene F.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top