Customer Reviews for Clearbrook Mini Mart
(U-Haul Neighborhood Dealer)

31 reviews

5469 Franklin Rd SW   Roanoke, VA 24014

(540) 283-5077

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat: 8 am - 9 pm
  • Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(540) 283-5077

5469 Franklin Rd SW
Roanoke, VA 24014

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat: 8 am - 9 pm
  • Sun: 10 am - 9 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
4.0

Customer did not leave a comment.

christopher W. 
Rating:
4.0

My only complaint is that you charged me for a furniture dolly which was not actually provided. Otherwise nice job

William R. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

Customer did not leave a comment.

Christopher R. 
Rating:
1.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYRAY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Trailer was dirty on inside. Wife ask for 10 moving blankets, guy said he only had 7 , when I started to use them there was 13. Go figure.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Austin C. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Having accessories on hand to buy like plug adapters and things K

Colby P. 
Rating:
5.0

Customer did not leave a comment.

Sureshkumar S. 
Rating:
3.0

Customer did not leave a comment.

Russ L. 
Rating:
3.0

Uhau should really tell the customer where the lock box is when we drop the truck off. I walked around the whole building before I saw the drop off key box hanging on a propane tank station.

Cole J. 
Rating:
5.0

Customer did not leave a comment.

ladiena B. 
Rating:
2.0

When I picked up UHAUL it only had 50 pounds of pressure in a 65 psi tire. UHAUL worked very well yesterday at the drop off place .I put the air in up to 65 psi early in the trip and the drop off area was great. The pick up wasn't really a big problem but the owner did not show up or no worker showed up at the time of registering it for the contract. There was a girl that came out that made sure that we had the hitch done right because I was asking about it continually. They need to make it a strong rule that they check how it is hitched originally and show the renters how it is done for the future. It was all done on the phone with the owner of the minimart. I'm thankful that he had the right size for me and he did well on the phone.

Harold K. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Holly S. 
Rating:
4.0

Customer did not leave a comment.

Judith C. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOHN S. 
Rating:
3.0

Customer did not leave a comment.

Angela D. 
Rating:
1.0

Make sure employees know how to properly use equipment/trucks. Make sure all necessary products are available and with the rental upon pickup.

Austin L. 
Rating:
3.0

Check engine light was on which was not reassuring as we were starting a 500 mile move

David H. 
Rating:
1.0

I reserved my u haul on May 11th, for this past weekend. Went to pick up my truck and they had no truck for me. Eventually said the best they could do was a truck that was 90 miles away and I'd have to go pick it up myself. This delayed my entire move and left me with no available help moving. I've never been more unsatisfied with any service.

LESLIE ANN A. 
Rating:
2.0

The owner/person in charge was not available at time of pick up. I had to give my credit card information to him by phone using the phone in the mini mart after his wife called him. I don't like giving my card over the phone. I think I may have been able to do this online - not sure. There is actually too much communication. I had multiple emails and texts regarding the reservation to the point it is a bit confusing and overwhelming. I mean, I would rent again as there isn't much choice. The trailer was clean and worked well for me

Russell D. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN M. 
No reviews have been submitted for this location.

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