The drop off location was closed on the day we returned the UHaul. In order for us to leave the trailer, we had to pay $20. This was disappointing and unexpected to pay an additional fee.Jill S.
Customer Reviews for Clearhome Self Storage Rogers
(U-Haul Neighborhood Dealer)
New Berlin, WI 53151
(1/4 mi East on Rogers from Calhoun Rd)
Services at this Location:
- Mon–Fri10 am–5 pm
- Saturday10 am–4 pm
- Sunday11 am–2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.steve P.
Customer did not leave a comment.David V.
No one was there to assist with the rental. The vehicle was covered in snow and the back lock was frozen closed.Kevin S.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Annie Z.
Wonderful experience, quick and easy, Nicole was very professionalWally H.
Customer did not leave a comment.Ronald A.
I specifically chose this location to drop off the truck because of the positive reviews. A+ experience!Andrew R.
Maybe include a shovel/snow brush in case of inclement weather conditions during the trip.Sagar S.
Customer did not leave a comment.Connie M.
Wonderful, helpful one person staff!James A.
She is extremely helpful and goes over and above for you.James A.
Very friendly and helpful. Respectful of my time and easy to work with. Thank you!James A.
Customer did not leave a comment.Tim K.
Customer did not leave a comment.lawernce O.
Awesome, courteous, easy experience.Shahram P.
Customer did not leave a comment.gil B.
Customer did not leave a comment.Ted B.
Customer did not leave a comment.Omar N.
Make it easier to get the truck...took 20 mins to get by doing the online check inMatt P.
Friendly and politeBill H.
Improve the on-line check-in process -- driver's license pics are Not saved and they have to be repeated during the on-site check-in process. What a waste of time!Erica S.
In my opinion, nothing needs to be improved on. The vehicle was clean and well maintained. The UHaul associate was extremely polite and helpful.Michael G.
Customer did not leave a comment.Lee K.
Customer did not leave a comment.James R.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Srivas P.
The customer service rep did not have a clueDaniel R.
Customer did not leave a comment.Hannah K.
The mobile checkin option is great when returning a trailer after hoursCheryl J.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.Katie C.
Very easy pick up and drop off. The people were very helpful and efficient. Will definitely remember this location if I have needs in the future.Jim H.
Customer did not leave a comment.STEVEN K.
Location was quite distant from my location and not open until 9:30am and not available at 8:00am as rented for Not sure how you thought this location was good for me but will not rent again on line but rather go to the location nearest me to rent in the futureWayne L.
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.Jeremy A.
Customer did not leave a comment.jeffrey D.
Helpful staffM Haroon J.
Customer did not leave a comment.Ryan K.
Truck was dirty inside and ok out. Dead bugs covered the windshield, coffee spills on console and old candy melted in cup holder that I'd later need to clean off of my keys. When you open the window while driving, hot air leaks into the cab from the engine compartment and onto my feet and legs. Needed to keep AC on most of the time to compensate. It is currently summer here and I moved south. Left sideview mirror is loose and rattled. Engine V-belt / serpentine belt was loose. Engine squealed when accelerating. When unloading boxes I realized that rain leaked into the back (likely from underside) soaking 3 boxes of clothes.Alan P.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Eric G.
This location was great. However, I recommend uhaul not changing your drop off location. We chose the location we chose for a reason and to have uhaul change our drop off location without asking us is not ok.Justin T.
The gentlemen that took care of me was very friendly and helpful! He happened to be outside when I pulled up, he came over immediately unhooked the trailer and said your good to go. I said I don't need to do anything else, he said nope, I'll send you the receipt. He made it super easy for me! Great customer service!!!!Michael R.
Customer did not leave a comment.Tammie L.
Customer did not leave a comment.Rhonda R.
Customer did not leave a comment.Megan M.
Don't changeMichael W.
I find it curious there is no interest on behalf of Uhaul specific to the rental process therein lies the greatest shortcoming as it relates to my experience. Scheduling was a nightmare so too was the drop off. Not only will I make every effort to share my experience within my sphere of influence both personally and professionally I will attempt to detract others from falling prey to what can best be described as a poorly managed institution that is clearly unable to move at the speed of business. Please feel free to contact me at your convenience for more specific data surrounding my experience though I would bet against receiving such a call from such a poorly managed organization.BRUCE J.
No much as it was smooth. Internet was slow processing the order but that can upgraded perhaps. Or just a bad technology day! The Manager was very professional and excellent to work with!JAMES L.
Customer did not leave a comment.Brittany E.
Customer did not leave a comment.Valerie K.
The ladies behind the desk were very helpfulDavid P.
The person working did not seem to know anything about the truck, she was not able to call a manager for a payment issue we experienced, and she sold us $75 insurance that for some reason did not cover a lockout. She did not provide information that would have been helpful for us to have.Katie V.
Friendly and professional staff who made it very smooth.Donald T.
Customer did not leave a comment.Lynelle R.
Customer did not leave a comment.Austin P.
The U-Haul vehicle was great, the after hours return process was excruciating. The app did not work, and there was not tech support, i spent one hour in the parking lot to get in touch with customer representative to just tell me that drop the keys in the box and leave, if the associate would have told this to me while checking out, i would have saved one hour outside in freezing weather.Manish R.
It was the best uhaul experience I have had. The staff had my truck ready and warmed up. They treated me fantastic from the time I made the reservation to the time I dropped it off. The two ladies that rented it to me were the best representatives of your company that I ever had!!terrence C.
Staff very friendly and informativeDeborah P.
Customer did not leave a comment.JAMES A.
Very nice...easy here too....barbara S.
Checkout online didn't work but heather was helpful fixing the online checkin processMichelle H.
Customer did not leave a comment.Dave L.
Customer did not leave a comment.Baldharminder S.
Lock box was hard to open. Online registration is awful and requires documentation that is never mentioned prior to pick up and that most people don't carry (passport, lease). I have all these things at home if I had only been told they were required.Michael J.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Angela Athena M.
Customer did not leave a comment.Cassidy K.
Customer did not leave a comment.Craig S.
I was not informed that the site that I had my reservation with did not have my equipment until I called to confirm since I never received a call like it said I would. I have to drive an hour to pickup the equipment from a different site. In this respect, I would not recommend this companyjack T.
No one present at the location when I picked up the trailer and no one there when it was returned . Both were during regular business hours.RANDALL K.
Make people aware re in advance the check in and check out process via internetRaymond S.
Very helpful and attentive. Made the pick up process quick and easy. The owner was on scene and hands on, training a member of his staff. The staff member was eager to help and learn. A very good experienceDaniel W.
They were rude as ever when we tried to return the truck and would not help us check in back in because it was raining. We did use the mobile check in for those items but they were upset that we did not back the truck up to the trailer for them. The lady's attitude was totally off. Now I'm worried they will try and give me some bull crap charge because they were upset.KARL W.
Customer did not leave a comment.Cody M.
The pickup and drop off locations were fine. The entire rest of the experience was terrible. I reserved a 15ft. Truck which they promised but on the last day, could not provide. I ended up with a 10ft. Truck and now have to rent another truck and spend a second whole weekend to finish my move.Judi W.
The truck I used had some damage to the body. Wished someone was there to go over vehicle in person. First tine using site for check out. little nerve wrecking.joseph T.
Everything was great when I came into rent an appliance dolly from the gal, but when I returned it there was an unmasked guy (during covid pandemic) pacing and ranting on a cell phone. I assume he was an employee because walked freely between the lobby and a back office. Not comfortable with non-compliance or concern for public safety. Would have been 5 stars otherwise.LYNN B.
Arrived at 11 am. Business hours were listed and should have been open. Left a message, never got a call backMatthew H.
Customer did not leave a comment.JOHN S.
The lady was very helpful and very easy to drop off after hoursbruce A.
I have communicated my feedback to manager Russ Greengo and you may consult him for details.Paul C.
Have more equipment available.ERIC D.
Customer did not leave a comment.David M.
You let a stranger use my email address and I'm very upset yelp here I comeAndrew B.
Have more equipment at the more individualized stores, at the first location I went to, they didn't have the auto trailer I had reserved, and I had to wait on customer service for 12 minutes (when time is very limited) to get help of where the closest auto transport trailer was. I also have not received my $100 deposit (which after paying for the gas at another U-Haul should be around $50)!Austin K.
Customer did not leave a comment.Glenn S.
Person attaching the trailer did not fully secure it to the hitch on the truck. The piece that attaches to the underside of the ball was never secured. Went over railroad tracks at 15 mph and trailer came off the hitch. Thankfully no damage to the truck or trailer. I fastened the trailer properly and we went on our way. Very scary experience. Tried calling the location right after it happened and they never answered thought we were just there about 5-7 minutes before.Arthur T.
It's was the perfect don't change anythingLESLIE R.
Customer did not leave a comment.ROBERT T.
Hard to improve on excellence! The entire process from taking possession of and returning vehicle was flawless. All personnel I spoke to via phone or in person were A-1! I will Definetly be a return customer and will share my experience with others.Brian R.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.Deann B.
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Phillip M.
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