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Peter S.
Customer Reviews for Climatized Containers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couple running this location were amazing to chat with and provided me exacting what i needed with minimal downtime and ensured i was made well aware of my full commitment before signing anything. Will return here for all future uhaul needs!
Aaron W.Great experience. The car hauler is so easy to use!
Timothy K.Equipment was certainly driveable and in serviceable condition, and was clean on the inside. However, a huge crack in the windshield and a busted up grill caused some concerns. Also, the transmission shifted hard a couple of times - not sure if there's an issue or not.
Tom W.Don't know the guys name that helped me but he was the best. I really appreciate the service he gave me, helpful and informative.
John F.Truck ran terrible.
Dave G.I have nothing to say about this loc, but for the app and online check in process...all that crap is a waste of valuable time. I got the app, put in all of my info, entered my DL info, submitted a photo on the app, estimated mileage...the whole 9 yards and STILL ended up having to do 100% of the rental with a rep at the counter. Dude was cool, no complaints about him or the loc. HUGE complaints about the whole scam of "Save time, check in online, scan & go, etc." It's all bs because you still have to wait for someone else to do all those steps all over again, right in front of you, while you watch and wait and waste time. Super pissed because it wasted time I definitely did NOT have yesterday.
Jessica A.Seamless experience! Really great staff!
Christopher D.Truck needs brakes and possible transmission work.
chris W.The young lady helping was extremely helpful hooking up the trailer.
Marianne L.Great just as it is.
Douglas S.Everything was great, no issues.
ANTHONY A.Ghetto location. Felt unsafe and glad I made it out safe
pedro E.The male agent here was extremely helpful. He took the time to walk the lot to locate the dolly I had ordered. Unfortunately the original booking agent misspoke and this site did not have the unit I requested. Steve? did all he could to expedite my order and get me on the road. I would recommend calling him at this location.
WILLIAM S.add a stand/roller leg to the smaller trailers, with the 60/40 packing it makes tongue weigh Very difficult to get i lifted up to the hitch!!
Tim M.Friendly, efficient, good price
Frederick A.This location is always super helpful and a pleasure to do business with!
James N.My drop-off location was changed last minute as well. Again a few miles out of my way. Then when we get there, there is absolutely no where to park the truck. It took a while to park the truck in a suitable location. I am hoping the place I had to park was not a bother to anyone since it was a neighborhood.
Sharlyn G.Trailer lights did not work, never tested them for me.
Derrick M.I noticed that the left or right metal loop at the bottom of the floor was screwed in so I couldn't use it to attach a rope to secure my load. Needs to be fixed.
Rick M.I have been renting from here for serval years now and it's always a great experience. Employees are helpful and quick. Easy to pickup and return.
William P.Customer service was bad. The lady was rude. Kept interrupting us and never smiled. She didn't like us asking questions and was in a hurry to get us to leave and we were only there for maybe five mins.
Juli P.Rented trailers from this location / team twice. Both excellent experiences. Highly recommend them.
FRANK P.Georgetown holding it down. They got it all… except blankets. How am I supposed to make furniture feel cozy! Its okay Storage max finished it off with some good conversation… and the goods. All the pieces had a fantastic ride. The magician was happy. Keep the magic alive G-town.
JACOB W.The drop off location was not that great the employee was very rude and said you're parked in a parking zone well I'm sorry I'm a female and I don't drive trailers very well so you're lucky I made it here and didn't mess anything up.
Jillian M.N/A
Forrest P.Everything went well. Though the drop off needed more space
Peter H.Steven was amazing and very helpful will definitely be using that location for any moving services
Jason C.I think they being charged $59 for being 45 minutes late is a little excessive truck was delivered with staff still in the store U-Haul being cleaned and fueled I may seek other rental opportunities in the future. I've rented from y'all for a long time I have even assisted in locating trucks that weren't returned to y'all by the renters. I just feel some leeway should have been granted. MD Hyatt Jr
don H.Need more parking.
Russell J.Better sign to where to place returns of uhauls.
Anuj S.No place to park trailer
Marlon C.Was a complete cluster fuck. The two knucklehead running the office had no idea what they were doing
QUAI T.Good customer service
GUSTAVO A.The truck was littered with trash and was not clean overall. It appeared to be used and put back into service without any type of thought or consideration for standard cleaning practices. I took photos of the poor condition of the vehicle so I was not unfairly charged a cleaning fee. I opted for a no contact pickup and the keys were unavailable in the lockbox, giving me the only option of receiving the keys from the employees on site. When I asked a simple question about a lock for the vehicle, I was talked down to and shunned for asking such a "foolish question". I expect better service from U-Haul and will take my business to another company in the future.
Skyler M.The staff was very friendly and helpful.
DWAINE C.Our truck was not ready upon arrival, truck was to be returned by 8am our pick up time was 9am and we did not get our truck till almost 11am. Movers were to start at 11 and we had to rearrange a later time. Everything was very rushed and the people who had truck before us didn't clean it.
ROBERT V.Super friendly!
Paul N.truck was dirty and there was tabacco spit in cup holders, it was wet, i had to clean truck to use it. ramp was covered with concrete dust and stones and gotten we so stuck what a mess. i reported to uhaul waiting for a call and a significant discount. very unhappy
RONALD L.Nice hard-working staff.
SANDRA J.Hank and the other girl was super friendly. Love the fact that it allows for 24hrs dropoff was great. No need for us to try to find a place to park trailer overnight
Long P.Better parking options or give instructions on where to park.
JOHN M.They made it super convenient and easy to pick up and also return the vehicle.
Dominick S.Mobile check-in would not work because equipment was not assigned to me, and I basically had to go through the entire in-person process, which resulted in leaving with the truck a half hour later than scheduled - things just didn't seem very prepared in advance, although the desk attendant was very polite.
DAVID S.I thought it was a smooth operation. Friendly people also.
JACOB W.Not over charge and the equipment was covered with bird poop
CAROLINE S.I am contacting you regarding the referance #34508168. I have been charged an extra $41 for a uhaul car hauler that was picked up and returned on time. There is no explanation of the charge on the email I was sent. I waited 30 on hold to speak to a representative on your call line just to have her kick me back to the 30 min hd after a breif conversation with no warning. Please explain the extra charge. Also I am very displeased with the trailer rental and now your service. You guys rented me the biggest peeling paint and somehow rusty aluminium car hauler i have ever seen. The wiring was bad and needed a feild repair just to get on the road when picked up in Oklahoma. Also the techs that rented it to us almost forgot to tighten the squar knob onto my hitch and was willing to let me go until I reminded him. After the vehicle was loaded the trailer had a flat tire, so i went back to the rental place and they repaired it in a sketchy way and just said good luck. Since this was the only one available and my non running vehicle was on it i was stuck with this terrible trailer. While pulling the trailer I could hardly reach its maximum speed with out it becoming very unstable. I could see excess camber movemnet on the trailer tires while the suspension moved whitch would idicate to me worn wheel bearings and cause the swaying and unstable condition described above. Dispite all that it did make to trip so I was goning to let it go until now with these extra charges. I want them refunded and almost feel like you own me for my inconvenience and sometimes scary ride. I will not use or recommend your company to anyone everagain, and told many of my friends, family and work colleagues how terrible this experience was. There was issues dropping the trailer off too. There was no space at the lot and my only option was to place it after hours in a spot that was marked no parking. I followed up the next week to ensure it got checked it and the uhaul operator was rude also. Just icing on the cake. I have written this whole email while on my second 30in hold and am even madder than before. So I expect action regarding this or may need to contact my attorney. Corey Porterfield 303-587-7179
Corey P.We've used Climatized Containers previously and they are always very efficient and professional, would definitely recommend them to anyone in need of rental equipment
William J W.Stephen and Jessica are very friendly and incredibly helpful. My daughter still has a unit there, as do I. I just closed down one of my non-airconditioned units because I no longer needed that particular space.
MARY M. | Overall ExperienceThe staff has always been helpful and accommodating. I would highly recommend this storage facility plus truck rental to anyone. Thank yoyu!
Karen K S. | Overall ExperienceStephen and Liddy were super welcoming and accommodating to our needs. We will definitely use them again.
shawn b. | Overall ExperienceSteven and Jessica are great! Totally committed, hard working folks. I highly recommend them and we will be back for any storage or U-Haul rental needs.
Ed V. | Overall Experience