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Michelle C
Customer Reviews for Coast Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and supportive throughout the entire rental!
Kemeka SThe cabin was smelly with the A/C running. There was a dead bug on the dashboard.
Yew BThe owner was very friendly and very helpful. I would definitely use this business again.
Stephen CI got ripped off by U-Haul. The price for the rental went from around $30 to my final bill of $215 with charges for cleaning and extra fuel in there. The fuel was at the level I picked the truck up and was cleaned. A review will be going on other media and my final bill is completely wrong!
Matthew WGreat customer service!
Dawn HThe check in process did not work. My location could not be found.
Richard MDrop off lock box. Didn’t know the code had to leave key where I got it
Asya HThank you Billy for your outstanding professionalism and assistance in making our return process smooth and stress-free. Your friendliness, pleasant attitude, and exemplary customer service is greatly appreciated. Billy is both a valuable asset to your company and the clients he serves.
lisa nFix the app
Ricky HThank you so much for this service.
Rebekah MAll good.
Brian SThe people at this location are so wonderful. I have rented before from them and if I ever have to do this again I will only go thru them. I will always send people to them. Thanks for everything
Christina LI found the U-haul online reservation and sign-in processes clumsy and burdensome, but everything within the control of the agent was exceptional. The people I dealt with were personable, efficient, and competent.
Martin CThe gentleman who owns Coast Motors was so friendly and helpful! I was new to the app so he guided me through it which he didn’t have to do! Overall terrific experience. Easy in and out of the parking lot too.
WENDY MOwners were Very helpful & knowledgeable with the Uhaul system. Unfortunately for us our trip was canceled due to illness and our and rented equipment was returned. The folks at Coast Motors were the Best! I would highly recommend them.
Brian MI didn’t realize I had a booked time to drop off and I ended up coming in early. They were happy to oblige still, and very helpful.
jesse hWas able to return trailer earlier than scheduled. Only wish U-Haul would consider charging ONLY for the time used.
John EThey did not have my truck ready as was guaranteed at the main Uhaul location on Market St. The man acted like it was my fault that he had forgotten to reserve my truck. He did refer me to Coast Motors where they went above and beyond to make sure I was taken care of. The man even called the main office to recommend they give me some type of discount for how the main office treated me.
Christopher RGreat customer service. Nice people to work with. The only issue it that the lot seemed a little small for the amount of traffic that comes through that area but otherwise great.
Stewart BThe online pick up process was terrible, not the location's fault. We didn't get any of the additional material we had reserved (furniture dolly and wraps).
ELIZABETH HVer patient with me and my troubles with the app. Will be a repeat customer if I ever need a trailer rental.
Lloyd R