Top notch people and equipment. Easy, well explained process to rent vehicle. Prices acceptable. Thank you Coastal!!!!
Patrick J
Customer Reviews for Coastal Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They managed to get me a truck just for 3hrs. That was enough time to complete what I needed. THANK YOU!!
Joy SVery easy to deal with. Great experience!!!
Michael LIt was a good experience
Robert CI was anxious about the pickup location which couldn't be confirmed until 24 hrs ahead of my move date. That is because some of the alternate locations were quite remote. However, the Abington, MA traffic department stepped in and confirmed the location and somehow produced a brand new trailer. So thanks for that! One suggestion: when I checked in I had already filled out all the details, uploaded my drivers license etc, but the agent had trouble getting the system to "accept" all the details. Everything seemed to work well apart from that.
Samuel Coriginal location wasnt available so i had to drive 15mins to drop it off. UHual charged me for their mistake...
Darius JTeam at Coastal was friendly and fast.
DEREKBRIAN GVery friendly
Keith SExcellent
Jennifer TStop using the uhaul website for after hour returns because I was stuck on hold with uhaul for over an hour at 1 am because there was a technical difficulty where the odometer was set at the incorrect start mileage so when I reported the updated mileage, it said “the odometer is lower than the beginning of the rental period” (or something like that). Further, I reserved a 15 foot truck and was told the day before moving that they had no 15 foot trucks available which defeated the purpose of a reservation so I was stuck needing to beg friends to let me use their vehicles to stuff their cars with the remaining items that wouldn’t fit for a one way trip.
Maia RI needed a 15' truck to carry 8' foot oil paintings 100 miles. For the past two years I've struggled to keep the paintings upright and secure inside trucks w wheel bases bases intruding into the space. When someone calls to reserve, they should be asked if theyre aware that there are now trucks with a smooth, unobstructed interior. It made the difference between a load that was easy to tie down and keep safe and one that was a nightmare like my earlier ones. These folks are helpful and kind. Just wish theyed asked me which truck suited my needs.
Carol RExcellent Experience! I would recommend and use them again on the future.
JOSEPH PKeep doing what you are doing.
JOSHUA BI wish I had a suggestion but everything went very smooth and all info given was correct. Great staff.
Alvin DEverything worked like clockwork; easy and fast, unlike anything else in this world...
STEPHEN PThe mileage and checking it with the contract was never discussed. On the page the only thing brought up was how much gas should be in it. I signed the “contract” not aware of that and when I got to the drop off location they said I went over by 30 miles. Which was not the case. The mileage was either not update or recorded properly. I ended up paying for the extra 30 miles because I felt I had no choice.
Alexandria CThe "19.95" pricing has always been misleading.
Edgar MThe gentleman who was at the pickup location on the day I picked the truck up was very helpful and had everything organized and ready to go. The truck was clean and sanitized and he pointed out a few key features on the truck I rented. It was a smooth transaction and I would use this location again.
Paul S1: allow return at the place originally scheduled 2: when that is not possible let the alternative place know about the return. I had to make calls to even have them accept the truck. In addition I was charged for an extra day because my return was not registered.
BENTE HArthur was a great help and very professional. I appreciate his service to our country as well as he shared with me his service in the U. S. Navy.
Joseph BAlot happened, ended up charges 2 times, by 2 different Uhaul locations. It was a hot mess. But, through it all everyone remained proficient, professional and courteous. Corporate Uhaul computer systems is at fault, not the particular locations.
ANDREA RPhenomenal customer service, the gentleman in Westport are very accommodating very nice made it very easy for us. Will definitely recommend friends and family to go there if they need a rental vehicle.
Bruce GKnowledgeable staff, clean equipment, easy pick-up process! Thank you.
Michael MYour representative there was helpful. Your computer information about the Honda Civic 2 door Fitting on the Dolly.. Is wrong The car does not fit unless you want to damage it.
Mike DNot very professional no customer satisfaction is not complete my processing stayed he had another customer coming in would not recommend uhaul to any of my associates or friends information providing from the initial reservation attendate was wrong in price did not state the total amount required .
robert lThe staff were efficient and friendly.
Bob ATruck was brand new. Service rep was great and very personable. Awesome experience
CHRIS HI better explanation of charges. I put down deposit for reservation of a truck and picking up truck paid for the actual rental period of 24 hours. The clerk didn’t answer my question about if deposit was being applied against the rental charge. Not sure they knew answer. I checked my credit card account later the reservation charge had been taken off. It was confusing at the time. My final bill also made it clear reservation charge was not applied to rental. Better explanation of Renata charges would help.
Samuel TDo yourself a favor and check yourself in via online If you can get internet service there, or try and go during office hours. They charged me for fuel I didnt use. I made very sure the fuel was accurate upon return. I took a picture of the fuel gauge before I left just in case and I am disputing it.
Sue CLarger selection of vehicles & equipment.
John RGood guys at the Westport location!
James GThe gentleman that was working on May 7th was very helpful. He also went out of his way to clean up the truck from the last renters for us. Very nice man.
Douglas MSome trash on passenger side compartment
David DSoftware for self return sucked and I had to just drop keys on box and lock up truck I got my final bill I don’t even have a break down of charges because of uhaul not explaining or telling me it was all paper less and I ran late for my other moving job annoyed since my customer I was moving I had to give them 100 off job due to running late since uhauls software for self return didn’t work and had to speak to 3 reps and it took me an hour Next time I’ll go with Penske or budget I told rep when I was returning uhaul the self service app works they said yes that was a lie Just need to find a company that won’t make me run late I would like to talk to a the uhaul general manager about this please email or call my cell 617 302 1154 Thanks Jeff mullins
JEFF Mnone as this time. An important move truck worked perfect
Tom SFriendly location, clean truck and cheap rental I would recommend it to new customers
jeannine cNote: the parking area is small
Heidi PThese guys were awesome and very helpful
Jennifer AHave both computers up and running to avoid backups and waiting in line for a half hour.
Gerard BNO TRUCK AND NO KEY IN LOCK BOX UPON ARRIVAL... After confirming with Brian at that location the day before..
michael BCould use more tie down fasteners in general which I've found to be a U-haul equipment problem in general.
Raymond TThe only srcew up was the truck was subpost to be a bigger truck to empty 2 two bedroom home.and I received a smaller Uhaul . Not Cosastal Self fault. The were very understanding and Helpful.
Patty FMy main complaint is I was told one price and then when I went to purchase the rental I was told I’m not there which was $400 more than it has a patent $700 was out rages but going from Westport mass to Maine I don’t know how you are and justify this plus gas
mike wAll went smooth, keep doing what you are doing!
Elaine WThe person that signed me up charged me for the insurance even though I told her that I did not want it. They tried to edit my bill but were unable to on the data base. Not good for business.
JOHN CThis location is above and beyond the rest of them. Everyone is very helpful and accommodating and knowledgeable. There was no wait. I would not hesitate to use these guys again.
Joshua KAbsolutely nothing. It was a perfect experience.
janbe rSelf-serve uhaul is such a hassle. I didn’t like the fact they had to call friends/family to confirm my identity. That’s such an invasion of privacy, mind you, I picked up my truck at 8am when most of my friends/family are still asleep.
Taylor KMake sure radio works!!
Wayne R