Customer Reviews for Cocalico Self Store
(U-Haul Neighborhood Dealer)

442 reviews

99 W Church St   Denver, PA 17517

(717) 336-0074

Location Hours

  • Mon-Tue: 9:30 am - 5 pm
  • Wed: 9:30 am - 1 pm
  • Thur-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 336-0074

99 W Church St
Denver, PA 17517

Services at this Location:

Location Hours

  • Mon-Tue: 9:30 am - 5 pm
  • Wed: 9:30 am - 1 pm
  • Thur-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck had a electric charge sitting under the power lines. When I touched anything metal I could feel it.

eric A. 
Rating:
4.0

This location was fine. The experience with Uhaul was horrendous. Not that I rent often, but I would be hard pressed to use Uhaul again. My truck was moved from 2 miles, to 20 miles from my house. No notification. Again not the locations fault but Uhaul's.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jaan N. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
4.0

I was very pleased with the service I received from The receptionist at u-haul, She was very helpful and informative..Barry Hayes

BARRY H. 
Rating:
5.0

Excelente service

Jose N. 
Rating:
5.0

Owners were very helpful.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Next time I make a gaurenteed reservation and Uhaul changes the location of pick up up and drop off, and I have to drive an hour out of my way to get it and drop it off, any customer should get a free rental day to help offset the extra cost of fuel for travel. Or pay your venders to go pick up a trailer or whatever to have it at the gaurenteed location for your custoners.

Edward H. 
Rating:
5.0

After going here from the Shillington location, it was a breath of fresh air. The folks in Cocalico are friendly, honest, and great to deal with. A complete opposite of the team in Shillington which I will provide more detail on separate review.

Angus M. 
Rating:
1.0

We were scheduled to pick up at one place but apparently it was changed to a different location that added an extra 30 miles to our drive and we were not notified at all

Cory M. 
Rating:
2.0

Two days prior to renting I received a call that my chosen pick up location did not have a truck for me I now had to drive almost 28 miles to the other end of the county to pick up my truck. They told me that they would give me 30 extra miles for the inconvenience. I arrived at the Cocalico U-Haul center on time Saturday morning at 10 o'clock to pick up my truck when I got there the truck was not there yet they were still out putting gas in it when he brought the truck back I found out that I only had a little over a quarter of a tank of gas that's what they do for their fill up and that's what I had to have it returned. A little more than a quarter of a tank. Well they got more than that upon return. Over a half. I've never had less than a half of a tank of gas with any other rental prior to this. I go to the desk and I let the woman know that I'm here to pick it up and she says OK so she looks it up and she said just one driver and I said well I'd like to add my daughter to that and she goes oh and she looks around because there were several people already waiting there and says that's a lot of work to add somebody else to it I'd have a lot more to do so I said fine just leave it as one driver. So she gets everything put together and I said there's 30 extra miles added. She says I didn't know that so she goes back yes OK now I see they did they gave you 30 extra miles she said the people brought the truck back yesterday empty and she said we were surprised we had a rental for right away. That's not my problem that's her problem. So the man takes me out to the truck I thought he was gonna walk around the track with me like they always do and open up the back and show me everything. he opens up the drivers door and says there it is, he said there was somebody smoking in here so I opened the window. I looked in and put the key in it and I saw that the towing light was on so I asked about that and he said just push that you don't need that on so I said OK as I start to get out of the truck I touched the door and I got shocked on my hand and I pulled back and said oh my God I just got shocked is there something wrong and he says no it's when we park the truck underneath the powerlines some days it's stronger than other some days it's not too strong. So I she said the truck is electrified and he said that's just until you pull out from under the wires. So I go back in and there's a bunch of people in the lobby waiting their turn and my daughter is standing there with boxes trying to buy boxes and I had told the lady my daughter was going to buy these so she looks at her and says oh you have a credit card I'm on the computer that'll take a while so my daughter said fine I can pay with cash. she said okay cash is good so I said well she needs a receipt for the boxes and she says oh well that's going to take the computer again she's going to have to wait. so we had to wait until two more clients paid for their orders also. So we finally get the boxes and we go to leave and I had to go back in and tell them did you put the dolly in the truck oh no sorry we forgot all about that so they had to bring out a dolly and he put it in the back of the truck and that was it. I get in the truck and start driving and in the center of the windshield is a gloppy gooey clear saliva type substance sitting in the middle of the inside of the front window and it starts to run down the window I had to pull the truck over and get paper towels out of my daughter‘s car to try to wipe this off. it looked like they had put a GPS unit or an easy pass on the windshield with some sort of sticky glue and then someone spit on it to try to make the glue come off and the saliva was running down the inside of the window. We couldn't even get all of that cleaned off to drive with this sticky stuff in the center of my vision windshield. There were cigarette ashes all over the dashboard and all of the door panels in the consul all over the floor there were crumbs stuck in the seams of all of the floor mats of some type of a food or chips or some thing that nobody had cleared out and the smell of cigarette smoke was cloying to say the least I ended up having to take allergy pills for the drive down so that I didn't sneeze and gag because of the smell of smoke. so we drove away we went home we loaded the truck we get on the highway to go to South Carolina and we hit a bad rain storm and there's water coming in from underneath the glove box on the passenger side under the dashboard forming a puddle on the floor. Then I get a message on the odometer saying only 13% oil life left. This was the worst rental experience to date. The lady at the U-Haul in South Carolina was so nice and so thorough. We showed her everything and told her that we took pictures before we left. She made note of everything and couldn't believe that they let the truck go out like it was.

Dolores W. 
Rating:
4.0

There were other vehicles there so kinda tight parking.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Claritza C. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

the most efficiently run uhaul facility I have ever encountered in 40 years of using uhaul in Pennsylvania

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

ERIKA G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tammi L. 
Rating:
5.0

No improvement needed. They went above and beyond to provide for me.

joe H. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
5.0

Clean, friendly, fast, & easy

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Judd B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Nothing.

Terry L. 
Rating:
5.0

Great,quick,efficient service!Did I mention she was pleasant,energetic and cheerful too.

tukuzo M. 
Rating:
5.0

Customer did not leave a comment.

eileen G. 
Rating:
5.0

Uhaul app and website sucks. Rented 3 times with U-Haul over the past 3 months and every time had to call tech support because something wasn't working to do the mobile pick up. Each time it's taken me between 30 minutes and an hour fighting with the app, website, and waiting 30-45 minutes for U-Haul to answer if something goes wrong. All locations have been great but uhaul app, online, and pick up support wait times have been ridiculous.

Shane M. 
Rating:
4.0

Customer did not leave a comment.

NAHUN F. 
Rating:
5.0

Customer did not leave a comment.

virginia C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Our customer service was excellent. We would surely use Cocalico Uhaul and self storage in the future.

KRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Excellent Service ! Thanks Again, Dillon

DILLON L. 
Rating:
5.0

Leonard and Anna were wonderful to work with. This was my 1st time renting a Uhaul and they made everything very easy.

Mindy W. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
5.0

Quick, easy, got what I needed.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Very Efficient and Friendly Personnel

John W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

nothing

james N. 
Rating:
5.0

No improvements possible.

Christopher Z. 
Rating:
5.0

Customer did not leave a comment.

jodie B. 
Rating:
5.0

Customer did not leave a comment.

jess B. 
Rating:
5.0

Everything was perfect. They were very accommodating and awesome. Thank you. Best experience I've ever had with a UHAUL

James D. 
Rating:
5.0

The attention of the staff is excellent and the place is very cozy

Nahun F. 
Rating:
5.0

Customer did not leave a comment.

Anda M. 
Rating:
5.0

UHaul company needs get a better website or something. I tried doing the self pick up and I had nothing but problems. I had movers coming between 8-9, we were to pick up the truck at 7:30am and they told me that I didn't have a reservation. It took over an hour and it the person that runs Cocalico Self Storage thar saved me. She came in special to get me the keys, so that we could be on our way. Cudos to them, not uhaul.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

ashley Y. 
Rating:
5.0

People here were very helpful.

JEFFREY O. 
Rating:
5.0

very nice and effient, in and out

Jill L. 
Rating:
5.0

Keep up the great work!

Shaila F. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
2.0

Truck wandered on the road. Brakes were shoddy. Absolutely no shocks and truck shook on the road. Apparent this truck has needed some shop work for a while.

Michael D. 
Rating:
5.0

Truck has a viberation that should be addressed and the rear tires are shot

Paul M. 
Rating:
4.0

Nothing is needed to improve the service I recieved. The CSR was very helpful and informative.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

adaberto D. 
Rating:
5.0

Very helpful.

Scottie E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Check out was quick, representative was courteous and helpful. I would recommend this location.

Glenn R. 
Rating:
4.0

I needed the van for three more days I called and no problem

James I. 
Rating:
5.0

Excellent customer service! Thank you

laura R. 
Rating:
5.0

This was by far the cleanest, and nicest U-Haul store I've ever been to. The person who helped me was so very nice. The best experience ever.

Wayne S. 
Rating:
4.0

Leak in roof of 5X8 trailer caused 50% of boxed items to be destroyed.

Thomas G. 
Rating:
5.0

The lock for the trailer was very rigid and not easy to use. I'd recommend either some WD-40 or a new lock.

James F. 
Rating:
5.0

Give some kind of mileage allowance

Diane P. 
Rating:
3.0

Better communication. If you say you'll call the next day to confirm..... doit......at least call to say you'll let us know that you won't know until later. I had to call back when I wasn't called to find that out..... I thought I had missed a call.

Steven C. 
Rating:
5.0

Great service staff at rental location very friendly and willing to answer any questions .

James C. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Best service ever. Thanks for the excellent service

CARLIN C. 
Rating:
1.0

Hidden charges were not explained the day I signed up for a u haul. I thought that I was paying 39.99 and was charged almost $70.00…. Very unhappy!!! Will NEVER USE UHAUL AGAIN!!!

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Colby H. 
Rating:
3.0

Unfortunately I had a bad experience with my rental! First off the check engine light came on in the middle of my transit and secondly my very expensive king size mattress was extremely saturated from I could only assume a leak somewhere from excessive rain on Saturday. I'm still trying to completely dry my mattress so had to purchase an air mattress for my wife and I to sleep on

Tim M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Easy pick up and drop off. Nice clean fairly new truck. Nice folks.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

beverly J. 
Rating:
4.0

The whole experience was a nightmare. I ran to 3 different places and was on the phone over an hour. I ran over 100 miles chasing trucks when I had a guaranteed reservation it just wasn't “scheduled” I lost time money and valuable items I will NEVER use U-Haul again

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Super friendly, quick, and accommodating! Big Thanks!

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Very friendly and pleasant experience

John M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

dropped off after hours, so no interaction with staff and did not see inside of facility

John M. 
Rating:
5.0

Customer did not leave a comment.

Nelson Y. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Best location I have ever had the pleasure of doing business with.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Heather Z. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
No reviews have been submitted for this location.

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