Customer Reviews for Cocalico Self Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cocalico Self Store

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Kenneth F. on

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James E. on

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I was told location open at 7am and I had a 8 am pick appointment. When I got there the sign indicated that they opened at 9:30 am. Called the emergency number on the door and was told that I had to self check out on app which took 45 minutes to complete and down load. Then they wanted a lease agreement or passport which both were in Florida and I was in PA. Bottom line was a difficult unexpected checkout procedure and I was late to my next location because of check out. Also got 20 free miles due to pickup location distance from desired pickup location and did not see it on the final bill

Kerry K. on

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richard D. on

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Jacqueline J. on

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Thank you very much.

Jeff W. on

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Joseph A. on

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Erika S. on

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website had me give keys back before it told me to take pictures, so I was unable to get pictures.

michelle C. on

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Carlee C. on

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Patrick M. on

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Alex M. on

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Na

Elaine N. on

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Ashley H. on

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Your self checkouts took me 45min to accomplish. It’s not fast nor easy.

Nelson J. on

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Did have some confusion when dropping off because the vehicle needed inspection and also the gas level and mileage had not been corrected so it required a call to UHaul corporate and took a fairly long time.

Charles S. on

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Jessica F. on

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raymond S. on

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Great place, great people to deal with. They are Christians and have good Christian values and morals.

Evan B. on

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No improvement necessary. The truck was clean & everything went smoothly. The staff was friendly & very helpful. Would recommend this company for sure.

John E. on

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Nothing. Anna Mary made our moving storage experience as smooth as possible. Thank you John Eshleman

Dixie S. on

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Gerald A. on

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Tammy M. on

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EVERYTHING WAS GREAT AND WENT SMOOTHLY

Charles T. on

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Douglas H. on

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It took over 20 minutes to check in online, then the rental said it was due back at 1:30 when we reserved it for all day. I had to call them and have the rental agreement updated (I will say, the employee I spoke to was very polite). But it's something stressful to deal with on moving day!

Todd S. on

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Every thing worked out well

John M. on

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Anthony G. on

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brenda S. on

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dale S. on

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tammy D. on

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All was good second time renting from this facility

tukuzo M. on

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i had not booked ahead on a busy mothers day weekend,nothing was available from Leola,Ephrata(kwikstore and Rat Ray and Randys) and Mr,Burkholder snr offered me a 26ft truck for the price of a 15ft which i wanted.Great attitude,friendly atmosphere even under pressure of non stop phone calls, rental storage payments,and walk in customers !......the man behind the counter,and on the phone,and chatting with a smile and on computer,still smiled and remained calm and collective!! Wow.....Amazingly cool! I was simply impressed beyond measure!

YAKOV F. on

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Mackenna D. on

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Helpful!!! And assisted with needed changes!!

John F. on

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we used Pat's mighty movers and was extremely satisfied with their work. they kept moving from the time they got there until the time they were done. I'd use them again in a heart beat.

leslie B. on

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Terry R. on

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susan F. on

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Tom C. on

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ORVILLE T. on

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The two people I dealt with were two of the nicest people I've ever met.

Jerome O. on

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Bill H. on

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For the customers that keep coming back like myself throw us a discount every once and a while we always use uhaul and are vary happy with the equipment and also the people are vary friendly

donna C. on

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Wonderful folks..exicuted with ease

jade B. on

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Joe C. on

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Alan F. on

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The service was great and the truck was clean. Thanks

Keith S. on

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robyn Y. on

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I rented in Pa and dropped off in Jamesburg nj after they closed. Very convenient...they had a drop box for the key. Great experience. Thank you Uhaul.

DARIN B. on

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Samantha A. on

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The staff was wonderful and took care of my special needs for pickup

William W. on

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Great rental experience with the only exception being that the online check in/truck pick up via cell phone did not work. (I made sure the locator setting on my phone was on.) This caused me to get a later start then desired. This was obviously not the fault of the location I was renting from. If Uhaul is going to offer this service they should make sure it works.

Sharon R. on

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Anna Mary was very pleasant. No improvements necessary for customer service, but a suggestion about the trucks. They should have running boards or a step to get in. The rise is too high. It took a little effort for me to get in (I've driven several sizes of vehicles/trucks -- no problems); likely a bigger issue for shorter people or those with the slightest leg or back problem, etc. Also, I received an attachment in an e-mail for my final receipt. It said I didn't have the file necessary to open it, yet it didn't say what I needed so I could download it and view my receipt. So I have no receipt. That needs to be fixed.

Clyde W. on

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Its all good

wilmer B. on

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Driver side door doesn't close properly. Engine icon is activated.

Gary S. on

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jOSH S. on

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Nothing, very good service.

Paul F. on

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Stuart U. on

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Robert L. on

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WELLINGTON M. on

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Jane M. on

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Steven H. on

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John T. on

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Ronald G. on

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Ronald G. on

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Kevin G. on

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JAMES B. on

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Cocalico self storage is great! Very respectful and efficient. You couldn't ask for better customer service.

Sandra R. on

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Everything went real well with this rental experience.

Patty B. on

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Josue G. on

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Michael B. on

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Anthony D. on

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Sam P. on

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Michele B. on

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Tracy C. on

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Charles M. on

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Excellent, prompt and courteous service. Clean and friendly.

samuel P. on

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Derek J. on

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Cassie B. on

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I have been double billed & cannot get a response from my multiple emails & have been on hold over 60 minutes trying to talk to customer service. The "hold" credit card that was never to be billed was billed as well as the card I used to pay for my rental.

joseph V. on

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Eldon J. on

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Joni G. on

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Timothy E. on

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Joni G. on

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Leonard K. on

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Harry R. on

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april W. on

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My original order was cancelled without my being notified. I showed up at the original pickup location to be told I had no reservation because it was cancelled for some unknown reason. We were moving in a very small window and this really delayed things. I had to drive our of my way to get to this other location to get a truck. Not a very happy or satisfied customer, will really consider alternate options before using U-Haul again or referring anyone.

Robert A. on

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Joni G. on

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Quick and easy pickup. Our truck was first one in line.

Christian R. on

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they need to make sure they vehicle is taken care of better could not see well at all with the wipers being bad and from the sounds of it the transmission seems to be getting ready to go

Patricia O. on

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Jason B. on

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If you add fuel to the trucks make it a reasonable amount that you charge. I got Charged for almost 4 gallons of fuel and I went maybe 10 miles tops. Even if i would have put some fuel in the truck he still would have added more

Samuel P. on

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patriciaa C. on

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get my name right.

Rick M. on

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Very , very slow service. The older gentleman did explain that he only fills in about once a year. But even the system he was using was very slow.

Raymond G. on

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Daniel M. on

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Excellent service truck and trailer already attached and ready, came out for the walk-around and made sure I knew what I was doing, exemplary service and very quick. Thank you!!!

Sean K. on

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Great Place to rent a truck. Friendly Manager at Cocalico Self Store

Jordan Z. on

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MARIO P. on

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Great

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