Friendly,cheerful,efficiently quick.tukuzo M.
Customer Reviews for Cocalico Self Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mary N.
Customer did not leave a comment.William B.
Access to pick up truck and drop off were not working which delayed our trip by 2 hours.Alyson F.
Burkholders do a great Job!Mark S.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Patricia L.
I originally set up to use your online self service but the representative- lakita- online was not helpful at all. She was slow and did not tell me how to submit the necessary paperwork to complete my rental. I went inside and the people at the desk were friendly and helpful. I was able to complete my rental very easily once I went inside.Jerriann H.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Heather P.
Clean inside windshield.MICHAEL P.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.tammy M.
Customer did not leave a comment.John S.
Nothing. Great service, great people!JOYCE D.
It's not even the location it's the truck itself. Battery died when going into a store, can't speak to any live agent put a claim on line and nothing. Had to have someone with a bigger engine jump start us just d see o we can bring the truck back on time so we wouldn't be charged extra. Spent $247 plus $30.00 in gas for such a disappointed experience.Yvette G.
Excellent customer service, everything is very goodJank D.
Customer did not leave a comment.CHANNING M.
Customer did not leave a comment.chelsea G.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.Bruce L.
The original setup pick up location was changed I was not notified. Had to drive 30 miles north to pick up trailer.Harold U.
Keep up the great work.The lady was quick and friendly,or cheerfull.ai called it in while i was on my way .I was very impressed.tukuzo M.
The staff was friendly and accomodating!Richard P.
The reception desk clerk was very friendly and knowledgeable on how often rentals are available.brandon B.
The reason for my review/rating relates to the experience we had BEFORE and during the pick-up process. I had rented a uhaul through a location. I received absolutely NO notification that the pick-up location had been changed from my chosen location until I received a confirmation phone call the day before our scheduled pick-up. While I understand certain size trucks are hard to come by, it was terrible customer service to not notify the customer. I arranged with the company to take advantage of their 24/7 pick-up to come after hours. I was told "that some people have trouble with 24/7, but it should work for you." With the location change we had little choice but to pick-up after hours. We arrived and attempted to pick-up and the time was set to the next morning which was very different than the discussion I had with the representative on the phone. We called a posted phone number and were able to get it switched so we could pick-up, but this entire pick-up process took 30-40 minutes due to the mix-up. While the actual U-haul was clean and made our move much easier, the process leading up to and at pick-up left much to be desired.Jessica K.
Customer did not leave a comment.Lucymary N.
NONE of the following comments have to do with Cocalico Self Storage. They were EXEMPLARY!!!!! These comments have to do with the fiasco I had to go through trying to register this rental online. Logging in was simple enough. BUT, when I tried to re-enter the site, it NEVER recognized my password and wouldn't allow me back in. So, I changed my password and when I went back in, it told me that I had NO rental agreements. I called Uhaul, and the call was finally answered by someone named Ben. He needs to improve his people skills. As I tried to explain to him my predicament, he told me the correct way to log in. As I tried to explain to him that it didn't recognize my password, he repeated the same procedure. I tried to stop him and he got a little snippy with me and said (in a demeaning tone) that I should let him finish and I again tried to tell him that his way wasn't working and that he had an attitude. We then went to another agent. Still couldn't log on. Your Cocalico Self Storage went over and above and the owners came in during closed business hours to register my rental. Again, they were fantastic. As for Uhaul.com, you've got a lot of work to do!James R.
The online pickup didn't work. The website just kept saying couldn't verify location, please make sure location services are allowed on the app your using. I confirmed that the location services were permitted.....and it just kept saying the same thing over and over again. The Gentlement who helped me at the location was great. The vehicle was clean, but the steering wheel was off center and it pulled hard to the right with and without cargo. Probably could have used an alignment but other than that i have no complaints. Quick and easy.noah I.
Customer did not leave a comment.Frederick S.
Face to face customer service was excellent.Frances W.
Customer did not leave a comment.dave H.
Everything was excellentdonald R.
Have a bigger engine in the U-HaulDrew S.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.John J.
Customer did not leave a comment.Rachel H.
The lady at cocalico self storage Wes do very nice and helpful. She told us exactly what to do when we dropped it off.joanne S.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.Jerome O.
Customer did not leave a comment.Brook H.
Customer did not leave a comment.Taylor C.
Customer did not leave a comment.Jessica B.
Customer did not leave a comment.Kenia S.
Very friendly and curiousDavid Z.
Customer did not leave a comment.Will L.
The LOCATION was great, however *YOUR* no contact check our check in service is GARBAGE. I was on hold with your support for 32 minutes because your website was not working properly. I had to call my roommate to bring me a damn laptop so I could check the truck back in so not to incur any of your shitty fees. We tried 3 browsers from my phone and could not get location to work despite all phone permissions being correct. So we tried a different phone. Same thing. Then we tried a tablet. Finally got location to work, but when trying to use camera from your website it was just black every time. Camera worked fine otherwise and we could save to camera roll but not upload. Just black. Called support and was on hold for over a half hour before we called a roommate to bring me a laptop and I tethered internet and got it to work. I was so pissed off I will absolutely never use uhaul ever again.Jason D.
Customer did not leave a comment.Wade P.
Customer did not leave a comment.Kristen G.
Great service 5 starsKARL H.
Customer did not leave a comment.Gregory N.
Exceptional service Thank youDalo I.
The Uhaul agent was very professional and provided good information about the truck features and return process.Camilo V.
Customer did not leave a comment.Sandra N.
Customer did not leave a comment.thora P.
Customer did not leave a comment.James U.
Main concern is that the speedometer in this truck was off (under) by 30MPH. The truck said that we were doing 30 MPH when we were actually doing 60 MPH.Scott S.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Marcy R.
Customer did not leave a comment.Kirk R.
Customer did not leave a comment.Kenneth F.
I was told location open at 7am and I had a 8 am pick appointment. When I got there the sign indicated that they opened at 9:30 am. Called the emergency number on the door and was told that I had to self check out on app which took 45 minutes to complete and down load. Then they wanted a lease agreement or passport which both were in Florida and I was in PA. Bottom line was a difficult unexpected checkout procedure and I was late to my next location because of check out. Also got 20 free miles due to pickup location distance from desired pickup location and did not see it on the final billJames E.
Customer did not leave a comment.Kerry K.
Customer did not leave a comment.richard D.
Thank you very much.Jacqueline J.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Joseph A.
website had me give keys back before it told me to take pictures, so I was unable to get pictures.Erika S.
Customer did not leave a comment.michelle C.
Customer did not leave a comment.Carlee C.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Elaine N.
Your self checkouts took me 45min to accomplish. It's not fast nor easy.Ashley H.
Did have some confusion when dropping off because the vehicle needed inspection and also the gas level and mileage had not been corrected so it required a call to UHaul corporate and took a fairly long time.Nelson J.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Jessica F.
Great place, great people to deal with. They are Christians and have good Christian values and morals.raymond S.
No improvement necessary. The truck was clean & everything went smoothly. The staff was friendly & very helpful. Would recommend this company for sure.Evan B.
Nothing. Anna Mary made our moving storage experience as smooth as possible. Thank you John EshlemanJohn E.
Customer did not leave a comment.Dixie S.
Customer did not leave a comment.Gerald A.
EVERYTHING WAS GREAT AND WENT SMOOTHLYTammy M.
Customer did not leave a comment.Charles T.
It took over 20 minutes to check in online, then the rental said it was due back at 1:30 when we reserved it for all day. I had to call them and have the rental agreement updated (I will say, the employee I spoke to was very polite). But it's something stressful to deal with on moving day!Douglas H.
Every thing worked out wellTodd S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.brenda S.
Customer did not leave a comment.dale S.
All was good second time renting from this facilitytammy D.
i had not booked ahead on a busy mothers day weekend,nothing was available from Leola,Ephrata(kwikstore and Rat Ray and Randys) and Mr,Burkholder snr offered me a 26ft truck for the price of a 15ft which i wanted.Great attitude,friendly atmosphere even under pressure of non stop phone calls, rental storage payments,and walk in customers !......the man behind the counter,and on the phone,and chatting with a smile and on computer,still smiled and remained calm and collective!! Wow.....Amazingly cool! I was simply impressed beyond measure!tukuzo M.
Customer did not leave a comment.YAKOV F.
Helpful!!! And assisted with needed changes!!Mackenna D.
we used Pat's mighty movers and was extremely satisfied with their work. they kept moving from the time they got there until the time they were done. I'd use them again in a heart beat.John F.
Customer did not leave a comment.leslie B.
Customer did not leave a comment.Terry R.