Have representatives more aware of customer needs at pick up and drop off locations and more helpful in referring them. Have representatives more aware of trailer condition at pick up location as at the time of pick up it is often too late to make changes and last minute repairs after a trip has been planned in advance for weeks.Harry Z.
Customer Reviews for Cock & Bull Community Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to do online check out because they were away from the office which made me a little uneasy.Olivia K.
The Dude was very friendly and helpful. He was easy to work with and that always makes renting equipment easier.William B.
When we arrived at the location, there was a lockbox with the key in it. However, uhaul failed to provide us with the code to the lockbox. After multiple phone calls, we finally obtained a code 45 minutes after our arrival time. Therefore, we lost almost an hour of our paid rental time because of uhaul's negligence. Then we were charged a late fee for arriving 30 minutes late to our drop off location, even though we lost almost an hour of our rental time waiting for uhaul to provide us with a code to the lockbox. We will not be using uhaul again. Overpriced and poorly managed.Will K.
Customer did not leave a comment.Beatrice H.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Eddie G.
Customer did not leave a comment.Pauline G.
Keep up the fine work.maynard T.
Very friendly guy willing to help if you need.Ulises C.
Keith was outstanding. Thank you!BRUCE L.
Customer did not leave a comment.Ross M.
Customer did not leave a comment.Jill S.
No improvements needed. Just noticed a day after pickup there was a hole in the top of the trailer. It rained the night before causing the duct tape used to patch the hole to loosen causing a few items to get wet.Kim W.
Customer did not leave a comment.Richard W.
The address listed was incorrect and way too far out of town. We reserved a truck in a different location and it was changed to this one the day prior to pick up. It took too long for the on line check in as well. Uhaul needs to be clear that 2 additional contacts have to be available by phone to talk to person before you can take the truck from location. And the cell reception was also not good in the location.Charles L.
Customer did not leave a comment.TARA W.