My pick up time was at 9am I called the guy I had to wait for one hour to pick up my reservation
Saber K
Customer Reviews for Cold Shot Edm Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no company sign inside the hotel to help guide me to where I was able to complete the application and pickup the vehicle key. The instructions to drop off the vehicle key when I return was poor and confusing. Upon arrival, they informed me that the extra equipment that I requested was not available - poor customer service.
Roger SThere was a desk set up in a hallway in a hotel, no signs or directions how to find it. And I had a reservation for 10am and the person was 20mins late and didn't answer their phone when I called twice. When they finally showed up they didn't apo
jamie hPut up a sign for where the office is and call when you offer to call upon booking. I asked at the hotel and they didn’t know where the U-Haul office was. I looked around and found no one so I hooked up the trailer and left. 45 minutes later I got a call asking me to come back to the lot to complete a contract and get my DL#. I asked why as I had gone through the app loaded my DL and they said the app didn’t work. I was already loaded and 5 minutes from my destination and declined to return immediately. I got another call asking for a picture of the trailer connected to my truck and did so. I returned the trailer calling the lot back twice and never did see anyone.
Russell BStaff was friendly and easy to deal with. How can you beat $45.00 for a motorcycle trailer for 8 hours.
Michael MThank you!
Jededeah YThe staff person was on a FaceTime call during the check in process, the individual at the desk didn't seem to know what to do, and the vehicle was quite dirty when I received it. There was no information provided on how the return process works.
Katherine K- service rep was 20 mins late, computer did not work and he messed around with it for 20 minutes. Then we did the check in on a phone which took a while. There was also no direction of where to go when you get to the location. There where 3 bookings this morning and all of us where confused and all of use lost about 1 hour off our reservation because of all the delays. This location also did not have trolleys or blankets which I specifically requested. I was told to go to another location for these items which is an inconvenience. Horrible experience overall at this UHaul Location. I will not use it again. The trailer I got was not in poor condition so that was good.
Mason F