Customer did not leave a comment.Jennifer G.
Customer Reviews for Cold Springs Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alban P.
Customer did not leave a comment.Joshua H.
This location saved my UHaul experienceâ€¦ after I was sent to a location to return my one way truck that says they have not been a UHaul dealer in over 6 months and you all keep sending people to them, Cold Springs Food Mart stepped in and contact a UHaul manager to arrange for my truck to be dropped off there. They literally prevented your UHaul truck from being abandoned at a drop location that isn't a UHaul dealer anymore. UHaulâ€” you should seriously step up and thank this local dealer for bailing you out.Larry C.
Calling into customer service was terrible on several calls. And the phone line was cutting in and out on half the calls. We extended the reservation but it never registered in your system .Gerald H.
Was to far up a mountainDANA H.
Clean out the cab before you rent it out to the next person.Laura L.
Customer did not leave a comment.DONALD A.
Customer service in store was excellent very nice and fastritesh N.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Nancy M.
Give credit for additional milage caused by UhaulRAYMOND H.
Customer did not leave a comment.Hillary T.
Great service.Tom P.
Customer did not leave a comment.Sara V.
U-Haul charging .89$ per mile for mileage is outrageous. In the future, I will be using Penske.Kent M.
Customer did not leave a comment.Linda H.
Nice people, but the store was small, and my 26' Uhaul didn't maneuver well in the parking lot. Fine for smaller vehicles. That being said, the proprietor was very friendly.Shawn S.
My complaint is that we paid a huge price to move out of California, when u can rent the same equipment from Texarkana AR going to California for less than half. I was highly passed off and shocked that the pricing was this wayMatthew S.
The staff at cold springs were great and friendly. However I confirmed a pickup location where I live in Sacramento 40 mins away. I confirmed my Sacramento location the day before, but 15 minutes before I am scheduled to pick up my truck they divert me to placerville. Putting me an hour and a half behind schedule. I also did not receive my moving blankets I rented in placerville, I had to go back to Broadway uhaul in Sacramento where they were very rude to me about asking for blankets. Overall this process was very stressful as I was on a tight schedule and the online reservation system is very deceiving. Nothing wrong with this location, just the system itself needs improvement to accurately communicate to customers and set expectations on truck availability and location pick up.Brian C.
Customer did not leave a comment.Stephanie Y.
Not a convenient location, and phone service not working well there. We were not able to do phone check in, so had to have store personnel check us in, which took a longer time than expected.Patrick M.
Customer did not leave a comment.CYNTHIA B.
Be there when you are supposed to be open. Don't cancel part of peoples order.Keith S.
Customer did not leave a comment.Chris M.