Customer Reviews for Comfort Freeway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Comfort Freeway

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Erin T. on

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Customer did not leave a comment.

Thomas L. on

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Picked up the truck on 10/11/19. Attendant said everything was contracted electronically. Turned in the truck at location provided to me by U-Haul service. After turning in the truck, I found out that it had never been dispatched. Afterwards it was dispatched with a date of 10/15/19. Subsequently I was charged full price by both the dispatch location and the drop off location. I would like to have a call from U-Haul supervision. 434-656-1810

Reece M. on

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This was the drop off location that was given even though I selected a different location. No one was there to drop off the trailer. The sign said open and had 2 numbers to call but no one answered those numbers either.

Kathryn C. on

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According to the website, the business was supposed to be open at 8am. Around 8:15, no one showed so I finally left the equipment and went home. I called customer service to find out how to get credit for returning it and was on hold for just over 16 minutes. After finally getting through, I was told I had to go back to the location I dropped the trailer off at and check out on my phone (customer service tried getting in touch with the site as well and couldn’t). I drove back and checked myself out online.

Kristie R. on

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Terrible experience...Guy speaks little English...Offers no information...They charged my bank card before I returned the vehicle...Ended up charging me twice...Hated this place, will never use Uhaul again!!!!!!

Christopher S. on

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Customer did not leave a comment.

Duane P. on

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Customer did not leave a comment.