Had to get to customer service on the phone 3 times to get the contract closed.Felix W.
Customer Reviews for Commerce A et K Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved in advance and had to spend 1000$extra just to get the uhaul to where it was supposed to be in the first placeFelix W.
Rien Ã amÃ©liorer. Tout Ã©tait parfait!Gilbert H.
I showed up 10 minutes before my pick up hour and couldn't pick up my truck. The application made me wait till exactly the time of the pick up. It took 10 minutes of my reserved time with the truck to take all the pictures required of myself and my driver's license. Then when we went to pick up the keys inside the front door was locked. We tried ringing the bell and knocking on the door multiple times and no one ever came to answer the door. We looked for an alternate door/entrance for a while. Tried the ''help'' button on the app, which was no help at all since it only said to go inside the location and ask help at the front desk. Since nobody answered at the door we obviously couldn't do that. We finally found the key on our own and it was hidden on one of the tire of the truck. The inside of the truck was filty with trash bags on the console and the gas tank was completely empty. I had to go to the nearest gas station and gas it up to make sure I could get anywhere. I brought back the truck before the return time and parked it back where it was and the gas tank was exactly where it was when I got it. The owner of the place was there and we talked to him about the fact that we rang the bell and knocked on the door to try and get assistance from him as it said on the UHaul app and he said that we should have known to look for the key on the tire and that it was our fault. All in all, we lost a full hour of our reserved time with the truck cause of that and we weren't able to get any assistance form the UHaul customer service line AND from the people working at the location. I want you guys to contact me with a solution and a refund.Karolane V.
Excellent service in every way and shape!cyr R.
Customer did not leave a comment.Olanrewaju O.
Customer did not leave a comment.Corinne L.
Customer did not leave a comment.Serge R.
Local staff was very helpful Location is very convenient for us The service was excellent and we were lucky to have him to fix some online reservation issues. To summarize; 5***** serviceCeline D.
Customer did not leave a comment.Celine D.
Customer did not leave a comment.STEVEN P.
Service a la clientele remarquableCeline D.
Customer did not leave a comment.carle L.
Customer did not leave a comment.Andrey L.
Customer did not leave a comment.mohamed A.
Super service! Au delÃ de mes attentes. Merci encoreIsabelle P.
Customer did not leave a comment.Nicolas D.
Vraiment Ã l'Ã©coute des besoins Daniel Ã contribuer Ã notre projet de dÃ©mÃ©nagement Merci pour ton aide et accompagnement SÃ»rement Ã refaire Merci Jean FranÃ§oisJean-Francois T.
Great experienceKelineda L.
Customer did not leave a comment.Philip H.
Know one present for my pick up. Had to call service department to resolve the problem. Kept being transferred and then an agent hung up on me. I called back and spoke to Lee-Anne Page who finally took charge and we revolved the problem.erick F.
Customer did not leave a comment.Adam A.
TrÃ¨s bon service. Il a su bien nous conseiller. Merci :)GaÃ©tan G.
Daniel gives incredible service. Very knowledgeable and really goes the extra mile!Joseph C.
Excellent service , Daniel is very kind and very professionnel. Very polite on the phone and prepared when I arrived .Good job Daniel .Johanne D.
Customer did not leave a comment.Zach P.
The service of this location is excellent.Natalie L.
Quick and polite serviceVanessa F.
Customer did not leave a comment.Mohamed M.
Merci Ã Daniel pour son excellent service et professionnalismeJoey L.
Thank you Daniel for your kind, professional, and high quality customer service. I totally recommend renting a Uhaul truck at this location.Foued M.
Customer did not leave a comment.Natalie L.
Fantastic service from Daniel- He found what I needed right away and was always in communication with me to be sure I had everything I needed. Thank You Daniel Serge Coursolserge C.
Customer did not leave a comment.Jean Marie B.