The location was NOT staffed and suffered technical issues due to being an online business. I spent an hour on the phone while they worked it out. And then getting the rental was 100% self serve. I won't be using an un-staffed location again.
Roger I
Customer Reviews for Communithrift Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just continue to provide great customer service.
Harold GUploading pics took too long.
Richard KThere was no help getting the trailer off of my vehicle. This location needs a trailer dolly. Owner was not present, we had to call her and complete the reservation on the phone. I will not use this location again!
MANDY MGreat customer service and check in.
Gregory TThank you Ms Tangela , your service was excellent… I really liked the communication…
breon gVery helpful and friendly. The process was very easy.
Will BThe person who received my truck has no idea how to process my return. He tried to call someone. At the time that I returned the truck, There was no documentation provided to me that I actually returned the truck. Only several hours later did I get an email that the truck was returned.
Kenny FI was billed for an appliance dolly that I did not receive. Office and U-Haul were notified and I still was billed. No refund in the 2 weeks. Check in was done online. Office would not give me the keys with talking to the boss on the phone. She took forever to figure out after I explained everything was complete and I just needed the keys. 30 to 45 minutes wasted.
Arthur LIn person face to face vs on the telephone. ( I am old)
Kirk C