Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service at the Community Mart in Monroeville AL. Will definitely use them again if needed
James S.
Rating:
5.0
Customer service was excellent. I lacked phone reception, but the customer service more than made up for that. Thanks Roger!
Claude T.
Rating:
5.0
Customer did not leave a comment.
Roy S.
Rating:
5.0
Nothing. Keep up the great work!
Duane H.
Rating:
3.0
Computer system extremely slow. Took a long time to check me in. Customer service was great.
helen W.
Rating:
4.0
Customer did not leave a comment.
Judy K.
Rating:
4.0
Customer did not leave a comment.
RALPH B.
Rating:
5.0
This location was excellent. Great start. Good folks, they know this process well.
Terry W.
Rating:
5.0
Customer did not leave a comment.
Michael R.
Rating:
5.0
Absolutely Uhaul professionals! Kind and curtius!
William S.
Rating:
5.0
Customer did not leave a comment.
Angelia S.
Rating:
3.0
Didn't even see anybody to help or tell me where to drop the trailer so I backed it in beside the other and still nobody came to see or help. I unhooked from trailer and left. I still haven't gotten my $60 deposit back yet. So need to figure out when I will be getting that bavk
Brandon W.
Rating:
4.0
Everyone was friendly and very informative
LORI C.
Rating:
5.0
Customer did not leave a comment.
MONICA B.
Rating:
5.0
Rental was quick and easy.
Craig M.
Rating:
5.0
Customer did not leave a comment.
FRANK T.
Rating:
5.0
Personnel at the pickup were very helpful. Truck was ready when we arrived. Pickup process was very easy and so simple.
Kathryn C.
Rating:
5.0
Customer did not leave a comment.
Warren H.
Rating:
5.0
the facility is located is great area and easy to find.
PATRICK N.
Rating:
5.0
Customer did not leave a comment.
Craig M.
Rating:
5.0
I have rented twice from this location and they're friendly people with well maintained equipment
Jessie F.
Rating:
5.0
Customer did not leave a comment.
LEON G.
Rating:
5.0
Nothing
Tedro E.
Rating:
5.0
Customer did not leave a comment.
Carmon B.
Rating:
5.0
Customer did not leave a comment.
Sandra D.
Rating:
5.0
Customer did not leave a comment.
Tyshemia F.
Rating:
4.0
Customer did not leave a comment.
JULIE D.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Nice
James R.
Rating:
5.0
Roger, the owner was excellent and most helpful. There were four locations closer to area where we needed the truck but no trucks available. I had to drive the truck 50 miles extra due to no trucks. The phone number on the u-haul website for each of those locations didn't work.
Dennis S.
Rating:
5.0
Quick and easy drop off
CHRISTOPHER T.
Rating:
5.0
Customer did not leave a comment.
Darryl T.
Rating:
5.0
Nothing
James C.
Rating:
5.0
Customer did not leave a comment.
Carmon B.
Rating:
3.0
Customer did not leave a comment.
LASONYA C.
Rating:
5.0
Customer did not leave a comment.
Joseph P.
Rating:
5.0
Everything was quick and efficient! I'd use this place again if needed!
Melissa T.
Rating:
5.0
Excellent customer service. It was that easy in swift transaction these guys really know what they're doing. Kudos to Roger and his crew!
Patrick M.
Rating:
5.0
Customer did not leave a comment.
Keith R.
Rating:
5.0
Great customer service and friendly people.
Melinda S.
Rating:
5.0
Customer did not leave a comment.
Curtis G.
Rating:
5.0
Customer did not leave a comment.
Dennis S.
Rating:
5.0
Uhaul needs cruise control
Sharon C.
Rating:
5.0
Customer did not leave a comment.
KATRA H.
Rating:
5.0
Customer did not leave a comment.
Cedric M.
Rating:
5.0
Customer did not leave a comment.
GERALDINE L.
Rating:
5.0
Nothing to improve everything was excellent
Pamela W.
Rating:
4.0
Customer did not leave a comment.
Patricia H.
Rating:
5.0
The place where I picked up truck was very good in Mexia Alabama!
charles G.
Rating:
5.0
Customer did not leave a comment.
Mark J.
Rating:
5.0
Customer did not leave a comment.
Trakiala B.
Rating:
5.0
Customer did not leave a comment.
Samuel C.
Rating:
5.0
Customer did not leave a comment.
Robert B.
Rating:
5.0
There is always room for improvement. This location was excellent. The gentleman that assist me showed excellent customer service. Yes, I will recommend this place of business.
Satisha H.
Rating:
5.0
Customer did not leave a comment.
John E.
Rating:
5.0
Customer did not leave a comment.
Kathy W.
Rating:
5.0
Customer did not leave a comment.
William J.
Rating:
5.0
Customer did not leave a comment.
Dent R.
Rating:
5.0
Customer did not leave a comment.
Bruce W.
Rating:
5.0
Customer did not leave a comment.
Rachael W.
Rating:
4.0
Customer did not leave a comment.
JAMES P.
Rating:
5.0
Customer did not leave a comment.
KRISTIN B.
Rating:
5.0
Customer did not leave a comment.
Rashaan D.
Rating:
5.0
Customer did not leave a comment.
Brian S.
Rating:
5.0
The customer service was awesome. Down home friendly and extremely knowledgeable and professional. I will definately go back if the need arises and reccomend them to all who will listen.
Sara B.
Rating:
5.0
Customer did not leave a comment.
Harvey G.
Rating:
5.0
Great people in the store, check in was quick and courteous. Very easy to get to and easy to park at.
nathan B.
Rating:
4.0
Customer did not leave a comment.
Tommy B.
Rating:
5.0
Customer did not leave a comment.
Charles B.
Rating:
5.0
Customer did not leave a comment.
Jeffery D.
Rating:
5.0
Customer did not leave a comment.
Thomas M.
Rating:
5.0
Customer did not leave a comment.
Sandy P.
Rating:
5.0
Customer did not leave a comment.
DORIS S.
Rating:
5.0
Customer did not leave a comment.
Doris S.
Rating:
4.0
Nothing, everything was great
Willie W.
Rating:
5.0
Extremely helpful in making decision on what options would be best for my moving needs. Assisted in the hookup of trailer and explained the function of trailer brakes & door closure.
DENNIS S.
Rating:
4.0
Customer did not leave a comment.
JERRELL Y.
Rating:
5.0
Customer did not leave a comment.
Jason J.
Rating:
5.0
Customer did not leave a comment.
Gregory G.
Rating:
4.0
Customer did not leave a comment.
Pamela M.
Rating:
5.0
Thanks again Roger and staff for making the end of our trip a success. Rogers place is always clean and you can fuel up your truck and return at the same time.
AXEL P.
Rating:
5.0
Thank you Roger and staff for once again making our return an easy process. Y'all are always above and beyond our expectations and super friendly. We will see you again in a few days.
Judy K.
Rating:
5.0
Excellent Customer service!!!
Judy P.
Rating:
5.0
Customer did not leave a comment.
GREG N.
Rating:
5.0
Nothing
Tonya H.
Rating:
5.0
Very kind and helpful representatives!
Alexander D.
Rating:
1.0
I was charged for an additional day even though i returned it the same day i rented it!
Shilee M.
Rating:
3.0
Reduce to price for renting U-Hauls. This was too expensive for a 1 way ride.
Derrick K.
Rating:
5.0
Mr. Roger was awesome!
VERNELLE A.
Rating:
5.0
Customer did not leave a comment.
June W.
Rating:
5.0
Customer did not leave a comment.
Hannah W.
Rating:
5.0
Great experience! He was very helpful for our needs and always very nice. I would recommend this location.