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HENRIQUE D
Customer Reviews for Community Self Storage VII LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When uploading drop off pictures app closed and did not let me add upload pics of finish
Kalie STener una persona q hable español
Lidiher MProvide proper instructions to pick up keys
Sydney CEverything was smooth and easy to be able to get the truck
Marco VComplete lack of hospitality or any resemblance of it. Also added a $25 cleaning fee with no explanation given for what the cleaning was for. I'll drive to a different location to avoid this one altogether.
Tanner MGreat customer service and friendly.
ERRICK PVery good
Elvis GCommunity self storage employee Susan we Awesome.
ANN TLocal Mgmt helped me through the process as the "automated" system was not working. It helped make the experience much better!!
Michael GMust be transparent with customers by explaining potential fees, we were never told that the panning that we paid for needed to be returned, folded, and for that we were charged at $25 cleaning fee contacted the location several times, and every time I was promised to be called back, but I never received a phone call back, so I finally called requested to speak to the manager Name Susan, the employee told me that she already made up her mind that she wasn’t going to refund that $25 cleaning fee that were charged knowing that we were never told about it, the same way we were told about other potential fees that could be charged, such as gas and mileage fees, that we were told by the Mail employee that rang us up originally which he himself became super rude when he finally answered our phone calls and refused to let me finish a sentence
Hussam EAWESOME
ANN TProvide bottle water
Jermaine SService was quick and courteous.
Menny RGreat experience. Professional and accommodating customer service. the identifier located on the upper right hand corner on the front of the truck is actually located on the BACK OF THE TRUCK. This caused a 30 minute delay in my ability to leave sooner.
Jimmie SWe utilized the self pickup via mobile phone. The wrong lock code was emailed to me and thus we could not retrieve the key. We couldn’t reach anyone to resolve it and had to wait for the store to open. This caused a very stressful delay to our schedule which ripple affected many people.
Gwen PYou charged me for two days and I only had the truck for 3 hours yesterday. I don't appreciate it. I am trying to get reimbursed now. If I don't get reimbursed I will report U haul.
Lisa BReserving, picking up, and dropping off the U-Haul was quick and easy however, I was not impressed by Susan. She is the opposite of what you might expect from customer service and really ruined what was formerly a pleasant experience. It’s worth it to visit a different location just to avoid Susan.
Raina HI wasn’t aware this wasn’t an official u haul run drop off site until I arrived. This has made filing my claim a bit more troublesome but overall it’s a nice place.
Scott SI had a great experience and the customer service was outstanding!
Kourtney BFirst reservation was when they were closed. Not sure why they accept a reservation when closed. had to cancel and make a Mobile pick up order. Then the code and lock would not open. Terrible
Christopher DOutstanding service!
James BI reserved my track to pickup at 6:30AM. I though it would be easy by using app, but it was not. First, I could not find assigned track. I called customer service and eventually figured out that the track was inside of locked gate. Nobody knew the code to open the gate, so I needed to climb up the gate to access to the track. The key box was outside of gate, so I needed to climb the gate back and forth again for getting a key. After I could drive the track, I was stacked at the gate because the gate required code for vehicles passing out. I arrived at 6:15 AM and could leave finally at 7:30 after these troubles. Clear instructions must be provided in advance, or at least during pickup-process on app for customers.
Munenori IKeep it up, !!!!
Wilfredo IFirst they need to get organized. They couldn’t even trace the key to the first truck I booked. Secondly, I went in circles trying to locate the place to drop the key after hours. It’s not clearly marked and the slot is hidden in on the side wall yet they just assume you know without telling you.
collins oI dropped off the vehicle when the location was open. The customer service representative was on the phone and said they would check me in once they were off the phone. The vehicle was in good condition with more fuel than when I checked-out the vehicle. When I received the receipt via email, I was incorrectly charged for two (2) extra days due to a late drop-off vice one (1) extra day for a late drop-off. I would like to be refunded for the additional day that I was charged. I can be reached at 985-377-5595.
Robert JNo complaints. Pleasant service. Very satisfied
Robert GNothing
Anna NNothing
WARREN CBeyond horrible, calling and asking questions about the rental and the workers being confrontational because they are trying to get off work is beyond embarrassing. Trust me I will be letting everyone know that trying to use your business about how rude they were. Representation is important and the 2 ladies I talked to represented y’all horribly
Miguel SRented equipment, filled gas as instructed, still I was charged for not having put gas in the truck, despite that it was showing as half full; when called to dispute the charges I did not get this issue resolved.
Helton CThanx
Juan CThey didn’t have a dolly available when I added it to my order before checking in
Martin HGreat Website and Great Service!
Anthony MThe online check-in process was abysmal. I made my reservation the day before, but when I attempted check-in the morning of pick-up, I had to go through numerous hoops, call customer service, and re-enter information multiple times. One example was the verification of TWO different people to authorize the rental, which was not on the original online check-in. All this trouble cut into my rental time by an entire hour, we did not hit the road until 8 a.m. vs. 7 a.m., got stuck in traffic, were late to our pickup destination, and our move was rushed. The location itself was good in that the van, dolly and keypad were all available and ready for us; it's just that the online check-in process was a terrible experience altogether.
Shea SThis was by far the best Uhaul experience I have ever had. Getting quotes and making reservations was straightforward and easy, staff at the pickup location were friendly and very helpful in explaining the process, the reserved truck was available as reserved and in good condition, and return was as easy as making sure the vehicle was in same shape as when I picked it up and putting the key in the afterhours slot. On a moving day where almost everything that could go wrong did go wrong, thank you Community Self Storage/ Uhaul for being the one thing that went perfectly.
Randall BProper instructions for drop were not provided. It was a hassle for me at the end as I was not told where and how to drop the keys.
sufyaan mGreat customer service, efficient and helpful.
SYED SGreat service
Edward RFast pickup and return. Staff very knowledgeable about Uhaul app and assisted with checkout and checkin.
Edward RI had reserved a pack of 10 towels and a dolly, and there weren't any available when I got to the location.
Andres dVery nice and respectful
Thomas KEasy check out an easy drop off after hours.
Edward RDrop and pick up after hours. Process was nice and easy. Great customer service
Rebecca V