Location needs to improve its communication. I contacted location to let them know I will be an hour - 2 over time to return truck at 9 am. The rep told me it was okay, no charges and I can return before 5. 30 mins after my return time, I received a call questioning the return status of the uhaul. I advised that I spoke to a rep already who said it was okay to keep a little apparently this wasn’t related. Luckily we were finishing my final load and I return within 30 mins of the call. When I got to the location the rep stated they would put a correction in the system that I retuned uhaul on time to avoid additional fees and of course that never happened. $204 for a 10 foot rental for 25 hours is insane. I will never be using uhaul again.
ALISA S
Community Self Storage VII LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77081
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Customer Reviews
- 4.0 Average Customer Rating
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When I returned the truck, I saw the note that I would be charged for gasoline. it gave me the option for accepting or comment on the charge, which I did. But next day I saw a charge in credit card and received an email from UHauld stating that I was charged 4 galons of gasoline $16.... I didnt use 4galons of gasoline, I drove the truck only approx 9 miles!!!
DIEGO NDo some wheel Alignment for the poor car!
MEHDI ZEverything was really good
FILEMON GNot very helpful and very poor customer service.
OMAIR I