Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

1,097 reviews

40900 Grand River Ave   Novi, MI 48375
(Meadowbrook)

(248) 306-9093

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(248) 306-9093

40900 Grand River Ave
Novi, MI 48375
(Meadowbrook)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melissa M 
Rating:
4.0

The u haul app had some issues at check in, I loaded all the pics and it would not accept , it kept saying need to upload at least on pic?? Any time I spoke to a rep from century storage the service was outstanding !

James W 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
2.0

The rental was not up to par and felt as if it was going to break down. The doors would not shut properly.

Alyiah H 
Rating:
5.0

Leanne was beyond helpful! She accommodated me last minutes when my reservation had a few errors! Thank you so much for your help

NICOLE M 
Rating:
3.0

Customer did not leave a comment.

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

BILAAL S 
Rating:
5.0

Customer did not leave a comment.

pratik p 
Rating:
3.0

While the vehicle was clean, there was no HEAT!! We are in Michigan and it was very cold!

David W 
Rating:
5.0

Customer service is awesome

MICHELE Y 
Rating:
5.0

Customer did not leave a comment.

DANIEL L 
Rating:
5.0

Customer did not leave a comment.

TAMIKA M 
Rating:
5.0

Customer did not leave a comment.

PATRICIA E 
Rating:
5.0

Rep was super helpful. Explained terms very clearly. Made checking out the truck seemless and fast. We love renting Uhauls from this location. Will use this location again in the future.

KENYATTA B 
Rating:
3.0

Customer did not leave a comment.

ROBERTA S 
Rating:
5.0

Upon arrival the truck was ready to go. In less than 5 minutes all of the paperwork was done and I was on my way. In the past, from another Uhaul in Lansing, it took almost an hour just for the paperwork. I highly recommend this location to anyone who is looking to rent.

Dominic L 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P 
Rating:
3.0

The vehicle smelled of urine and the knob was broken and I hurt my hand.

CAROL H 
Rating:
5.0

Everything was perfect and easy to check in and return

ANTHONY D 
Rating:
4.0

Customer did not leave a comment.

Annette N 
Rating:
5.0

This location was amazing, your app sucks. I was in their lot for a half hour trying to get the app to work and give me the freaking code, had to work with customer support for a long time. I think I'll probably just go another service if I have to use your app again.

Michael C 
Rating:
5.0

Truck ck engine light on. Brakes squelling entire length of drive - didnt make one feel safe. Grinding to a stop.

LAURENCE E 
Rating:
5.0

Wish I could recall her name, but our check in / check out person was very helpful and friendly!

KURT E 
Rating:
5.0

Location was excellent. The Uhaul website experience was bad but the location changed the experience. LeeAnn was amazing through the experience.

EDWARD V 
Rating:
5.0

Customer did not leave a comment.

FATIH U 
Rating:
4.0

The woman that ran the desk had a wonderful demeanor, was extremely pleasant and helpful. I don't know her name but she deserves some recognition. Not very common in today's customer experiences we've become accustom to.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

KEVIN F 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Danielle helped in a major way thank you

EToia S 
Rating:
1.0

Charged for extra fuel even though I filled it back the same level. I have before and after pictures. Also the truck was not neat. Tidy!

Sankeerth R 
Rating:
5.0

Customer did not leave a comment.

Wilhem T 
Rating:
5.0

Customer did not leave a comment.

Neel W 
Rating:
5.0

Excellent, efficient experience with the U-Haul preregistration, support onsite at the office and the Van we rented was immaculate and we loved the rubber flooring as it kept the furniture we were transporting from moving during the drive. We will definitely use this facility and U-HAUL again. Thank you!

Kristina W 
Rating:
4.0

The UHaul app needs to talk to the store so customers do not have to enter information on the app then again in store. Annoying!

Stephanie D 
Rating:
5.0

Customer did not leave a comment.

Tisa E 
Rating:
5.0

This was my best experience with uhaul EVER !! The woman who checked my truck out ( I wish I could remember her name) she went ABOVE AND BEYOND!! She saw I was struggling and went into action to assist me. I can't thank her enough!! She's my hero! Excellent service will definitely recommend!!

Angela P 
Rating:
5.0

Customer did not leave a comment.

Alexander Z 
Rating:
5.0

Great staff who ensured I was covered with all needed info for my after hours drop off. Highly recommend!

Brian T 
Rating:
5.0

Exceptional from pickup to drop off.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Super service.

DAVID H 
Rating:
5.0

The service was excellent here. The girl behind the counter was very friendly and very accommodating. Any time i need a truck i will definitely use this location. No improvements needed here. I give it a 10 out of 10

Jeanette P 
Rating:
5.0

I went to the wrong U-Haul location. (my mistake) The person who greeted me at this location, Compass, was extremely nice, helpful and professional. Thank you for being a pleasure to work with!

Karen W 
Rating:
5.0

Everything was great!

PAUL B 
Rating:
5.0

Customer did not leave a comment.

JAE K 
Rating:
5.0

The staff at Compass Storage were very courteous

William G 
Rating:
5.0

Customer did not leave a comment.

Jodie M 
Rating:
5.0

Customer did not leave a comment.

DANIELWILLIAM K 
Rating:
5.0

Great customer service at compass self storage

Douglas S 
Rating:
5.0

Customer did not leave a comment.

Marie R 
Rating:
5.0

Great experience! Leanne (sp?) is awesome to work with. Anticipates customer needs and very supportive. Will be back!

NICKIE B 
Rating:
5.0

Check engine light came on, cab doors were extremely difficult to close, requiring a vigorous slam. Fix this vehicle and if they are all like that stop buying GM vans. Worst door efforts I have ever experienced Truck otherwise we clean and got the job done

JEFFREY D 
Rating:
5.0

Customer did not leave a comment.

JOSPEHINE S 
Rating:
1.0

Extremely rude and disrespectful

faical t 
Rating:
5.0

Customer did not leave a comment.

Luis J 
Rating:
5.0

Everyone there is very nice and respectful. I would recommend this place and they are very good explaining things like for example if u didn’t want the rest of the stuff in ur unit they will donate it for u, I think that’s great. Keep doing what you’re doing, everyone there is great.

Juanita S 
Rating:
5.0

The gals at Compass are always super friendly and helpful, I am thankful for your great employees!

Kim W 
Rating:
5.0

Customer did not leave a comment.

Erikdewarren M 
Rating:
5.0

Rental of the moving truck went smooth, no issues with equipment or rental contract. Friendly staff and excellent attention. Highly recommended! :-)

Francisco C 
Rating:
3.0

I really don't know.

LaMorris M 
Rating:
1.0

I prepaid my reservation and was twenty minutes late for my appointment. And manage repeatedly said she was going to cancel my appointment because I was not punctual on arrival. Very degrading attitude. Despite all the verbal abuse the truck was not ready. The cart and blankets not in truck. I had to walk to truck. And then Truck was near empty so I had to drive to local gas station. Truck was supposed to have quarter tank but was 19 miles to empty. Worst U-Haul ever. Terrible.

Kyle L 
Rating:
5.0

I had the pleasure of working with Danielle at U-Haul and I must say, she provided exceptional service. Danielle was incredibly knowledgeable and helpful throughout the entire process. She went above and beyond to ensure that all of my needs were met and that I had a positive experience. Her attention to detail and professionalism were truly impressive. I highly recommend Danielle to anyone in need of assistance at U-Haul. Thank you, Danielle, for your outstanding service!

Nicole B 
Rating:
5.0

Staff was very helpful.

John D 
Rating:
5.0

Customer did not leave a comment.

Stephanie D 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

I would suggest that the customer returns the truck or vehicle with a full tank of gas

rocco p 
Rating:
4.0

Customer did not leave a comment.

AILEEN R 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Rob T 
Rating:
5.0

Compass was amazing.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Margo R 
Rating:
5.0

Customer did not leave a comment.

Therese W 
Rating:
5.0

Customer did not leave a comment.

Kim W 
Rating:
5.0

Customer did not leave a comment.

Hugh H 
Rating:
5.0

Customer did not leave a comment.

Royce G 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
4.0

Doors wouldn’t close and sensors kept going off. After take off I was notified by a driver the back door was wide open! It was so bad there was a sign to to not lock the doors. Ghetto

Sarah W 
Rating:
5.0

service and staff were excellent, keep it up!

David H 
Rating:
5.0

Customer did not leave a comment.

Juan A 
Rating:
5.0

Customer did not leave a comment.

Julian S 
Rating:
5.0

excellent support from staff and recommend compas storage to my contacts.

Kiran B 
Rating:
5.0

Customer did not leave a comment.

Carlos d 
Rating:
5.0

Both ladies one Danielle and the other sorry! Missed her name but I worked with both and they were very friendly, showed me around and how to handle haul with care. Extra points for the ladies at Compass storage, please give them a raise or bonus . Signing a happy customer

Kelly J 
Rating:
5.0

U-Haul corporate needs to update your Server system. It takes forever to upload photos to us the App to rent the truck.

Mark T 
Rating:
5.0

Leeann is fantastic

greg g 
Rating:
4.0

The truck worked well, although when we picked it up it only had 33 miles to empty AND had extremely low tire pressure (near single digits in 3 of the 4 tandem tires). We were also kind of rushed off the lot, w/o being able to complete a look around the truck to make sure we were comfortable and good to go safely. This truck also made a honking or squealing sound has we got close to 55 m/hr unless we cracked the window then when we got close to 70 m/hr it would start to squeal again. However, we were overall quite happy with the experience, the truck and the people who help us at uHaul.

Sara D 
Rating:
5.0

Danielle was great.

Arvind G 
Rating:
5.0

Leanne was wonderful! Super helpful & friendly.

Braxton K 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
1.0

I have rented through U-haul numerous times in the past and have had nothing but a pleasant experience. Until today, the team member today at COMPASS SELF STORAGE LLC 3120 located in Novi MI was very disrespectful on both pickup and return of the truck. She was very disrespectful towards me and another customer stating that “we were stupid for not being on time for our pickups, and I should cancel your reservation to make a point” my pickup was for 10:00am on 08/19/23. I arrived at 10:10am that same day. In addition, the 15’ truck I rented was never cleaned from the previous reservation and I had to clean out the box of the U-Haul truck. Due to these complications I will be going else for my future rentals

Joseph K 
Rating:
5.0

Customer did not leave a comment.

tom M 
Rating:
5.0

The equipment was a bit dirty, smelled like smoke, and was higher mileage. It did get the job done and that is really what matters.

David C 
Rating:
5.0

Customer did not leave a comment.

Antonio H 
Rating:
1.0

Rented a 10 foot U-Haul truck for a local move. I picked up the truck on 8/5/23. I opted for the mobile check in/out but the app was clunky and I hit a snag. I went inside, the chubby white woman was rude, thoroughly unhelpful and a pos. But I shrugged it off, what can you do. Truck was definitely older and I wouldn’t trust for a long haul, but it worked well for my 8 mile round trip use. At vehicle return, the app worked well. Because there is no visible key drop off box outside the facility, I went inside. I stepped about two steps in with my toddler, when the same woman yelled at the top of her lungs: key drop here! So I dropped the key at the counter and as the woman was helping two white men at the counter, I didn’t interrupt while I looked for a restroom. Again, the woman yells out startling my child and myself, “Excuse me, is there anything else I can help you with?” After she told me location of the restroom (ie through the double doors to the left) she went back to a soft and friendly tone to the men she was helping. Her tone, yelling and behavior throughout both 5 minute interactions, were unwelcoming, unhelpful, rude and obnoxious. I mention race because I don’t know her name, micro-aggression exists and she clearly was treating the two white men with respect and decency yet with me she chose to yell and be unhelpful. If you need to rent a UHaul truck, try Estate Storage in Novi and 9 mile. I had a great experience there previously and truly wish I had gone there instead of Compass self storage.

Sumin T 
Rating:
5.0

Team at Compass was great to work with and we’re always available to answer questions. Danielle and LeeAnn were fantastic to deal with at Compass. Thank you for a great rental experience.

greg K 
Rating:
5.0

Your 2 staff members that assisted me were absolutely great. I will be going back for services at this location soon!

Kim W 
Rating:
5.0

Keep LeeAnn in charge! She has excellent customer service skills and was very helpful in arranging for and returning our rental truck. Great job!

Laura N 
Rating:
4.0

Customer did not leave a comment.

Damon W 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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