Customer Reviews for Compass Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage LLC

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ROD S. on

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Great staff and very nice

Kenny S. on

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The Compass Self Storage staff was absolutely AMAZING to work with. Moving is a very stressful time, but the staff made every attempt to make the experience less stressful!! We will definitely use this location again for future moving needs.

stephanie M. on

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Very personable (and patient) staff at the facility. Unfortunately, I cannot say the same for the individual I spoke with at the 800 number.

Cristie D. on

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Esther D. on

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The lady that helped us was amazing!

Abby S. on

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Ramon C. on

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James J. on

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Great truck, only had 26K on it, like new. The cargo box was very clean. Everything worked on the truck, had zero issues on my 50 or so mile move.

John A. on

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Polly P. on

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Jaret C. on

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Jamie saved me a lot of money than what was originally quoted. She’s great!

Derrick S. on

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Raymond M. on

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janet M. on

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We have used this location a few times and they are so friendly and accommodating, they go out of the way to provide excellent service.

Miodrag D. on

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Everything is 10+

john C. on

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Staff was outstanding

Kathryn F. on

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Everyone was super nice, and very helpful whether in person or on the phone. The location is excellent and very easy to find.

Misty B. on

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Jamie the manager was amazing. She was pleasant and very apologetic about what we had been through with our other truck.

joe K. on

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larry L. on

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Peter S. on

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I can't think of anything off the top of my head. My recent experience with UHaul and the location I rented from was excellent. The automated after hours check-out worked very well and was very user friendly.

WILFREDO V. on

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Great customer service. She is awesome and friendly! Update U-haul website with correct hours for this location.

David B. on

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The truck was an automatic but did not shift gears they way it should.

Paul H. on

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Very professional team.

JAMES L. on

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Paul C. on

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Rich H. on

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Bob M. on

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Nothing.

Phillip G. on

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CHRISTIE D. on

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jonathan P. on

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I’ve never had a better experience at a UHaul in my life... in and out in 10 min tops.. rented a 15’ box truck and it was so easy with minimal paperwork .. only 2 min from house... I’m telling all the neighbors!!

Rob G. on

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John M. on

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The staff was excellent

Robert S. on

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Roger W. on

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ARMANDO P. on

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I wish the location would have a utility van. Also, it would be great if the smallest U-Haul truck, which we rented, had a ramp. We are older people and a ramp would help a lot. However, we were able to move the two items.

Jane L. on

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It was unclear where to drop off my truck. I called several U-Haul locations and no one answered the phone. Compass was closest to my home and the Manager was excellent in closing out my contract.

Bradley B. on

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Very friendly and helpful

Tom S. on

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Jamie McPeters was very professional in her dealings with me. There were no trucks available when I was there. Later that day one became available and she remembered me and called to let me know. I was very impressed.

joe K. on

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Top notch customer service from staff.

joe K. on

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Customer service was phenomenal. Very accommodating and eager to help.

Steve C. on

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lynn E. on

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Douglas M. on

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matthew L. on

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Excellent service and facilities. Moving is stressful, and these ladies made it easier!

DALE T. on

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Not only rented truck; also am renting storage unit at this location. Truck was in very good condition; storage facility is almost brand new and very clean. Overall experience as a customer was very positive. Will definitely recommend it to others.

Polly P. on

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Rob S. on

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Efficient check-in and efficient check-out.

THOMAS B. on

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Donald T. on

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lora K. on

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my husband is a disabled veteran and I believe he should be able to get a veterans discount. He gave his health for our country and you do not have a discount for him as a thank you. Penske offers a discount for veterans. In the future we will use Penske. What a shame this location was wonderful and the people there were amazing. We wish we would be able to use them again.

Daniel G. on

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Beautiful facility. Heidi was super helpful and made returning the truck a breeze! Thanks Heidi.

Chris F. on

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Nothing. Heidi was very friendly and hospitable. She allowed me to drop the truck after normal business hours as we were behind schedule due to bad weather and car trouble. Second time I have used this location. Will definitely use them again. Thanks Heidi

Theresa H. on

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David B. on

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I had my reservation for 3 months. The night before I was informed that the location did not have my vehicle and I had been re-assigned to another location. That location did not have all of the furniture pads I had ordered and did not have the dolly either. Although they had several vehicles they gave me one that was beyond filthy and said they had not had time to clean it yet......but were sitting at a table eating when I arrived. My check in photos will show you how filthy it was.

Frank B. on

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The women at the desk was the most helpful and friendly person I have ever experienced from U-Haul

daniel O. on

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John D. on

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Mike R. on

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Susan R. on

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Tia D. on

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Jamie was exceptional extraordinary, felt like a 5 star hotel! She check in if I was doing ok, gave me water Jamie is a 10star. my HuntersCreek Orlando super crazy BZ customer need bigger trucks & they did not have my 26” or even a 20” truck. they claimed they called me ( they Did NOT!!! & they made a new reservation all the way in Kissimmee ie extra miles & I got a small 15” truck, I had no choice but go until customer Service help me, they had me on hold for hrs, I got disconnected & by the time they fig it out everywhere close... ) a total disaster which cost me another $250 storage fee ( I couldn’t empty the unit) movers left me on my own w/truck that could fit my stuff I went in a melt down because I was behind schedule & every1 start to panic & curse ...I has to just start giving away stuff including my son & I electric bikes we love... but Jamie made me realize there’s great CS & I cannot thank the Ponte Vedra location anymore

Thomas A. on

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Tracy D. on

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Sharon S. on

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Convenient location, clean, quick, just what was needed for easy day useage.

corinne D. on

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Beautiful new location. Highly recommend.

Karen G. on

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PAUL T. on

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Fran H. on

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Tom F. on

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Everything was fine.

Alex T. on

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Excellent Service....I needed a truck rush and they helped me!!! Highly Recommend!!!

Christopher S. on

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Truck was really old. Service was great!

Brad R. on

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Jamie and Heidi were awesome

Mike M. on

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Jacob S. on

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Tom B. on

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Frank F. on

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camille F. on

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Patrick M. on

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THOMAS B. on

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harvey D. on

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CRAIG C. on

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wendy W. on

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Ken S. on

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Frank P. on

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Ruth H. on

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We dropped the truck off during business hours, but they were closed. Had to call Uhaul's 800 number to make sure the return was logged in prior to our deadline.

Zachary K. on

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Max B. on

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Nothing - love this new location. Outstanding rental experience!!!

Michelle G. on

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robert S. on

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Heidi is a big asset to your Comoany extremely helpful

Robert F. on

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Office staff very friendly, accomodating and professional.

Robert F. on

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Extremely helpful ladies work in the office. Very pleasant to work with on all questions and reservations.

John T. on

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Paul A. on

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Vivienne B. on

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So friendly and nice. Thank you so much. Renting from you first before I rent anywhere else. Seriously

ronald P. on

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See above comment

Jan M. on

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Leah L. on

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Outstanding experience!

elizbeth F. on

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Heidi and Jackie were awesome. We’re using their storage also. Very accommodating! Thank you ladies. The Friends

Aubrey H. on

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Everything was smooth as could be and Heidi at compass storage was great

albert V. on

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Customer did not leave a comment.