Excellent customer service
Julia F
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved the truck and some moving equipment two weeks in advance online. When I arrived to pick up the truck and equipment I was told that the furniture dolly was not available. I was advised that sometimes the website lets you reserve equipment that they don't have. Brilliant! I had the app downloaded ahead of time so I could just pick up the truck and the equipment but the app was not working. So much for a painless pickup. The return was even better. The office was closed. Apparently when they take lunch they close the store. So after parking the truck and walking back to the office to return the key I had to walk back to the truck and use their frustrating app. This involved taking all kinds of pictures and uploading them. Note: The odometer is digital so when trying to take a picture with the phone the lapse in frame rate causes the odometer to not appear completely so you have to time it just right to get all of the numbers to show in the picture. The lady who worked there that day was very pleasant and helpful so I don't blame the store. The issues are corporate's fault and would probably be experience at any location. So I recommend the location but be prepared for problems and definitely be sure to confirm ahead of time that the equipment you "reserved" is actually there.
Matthew BThe staff are friendly and efficient. The truck was clean and well maintained. Will definitely be recommending this location to others.
Marcia WAfter, my movers had loaded the truck it would not start. My husband called UHaul but they told him to go on the app. We were stressed and had trouble with the app. Our movers retrieved a jumper cable and had to jump the truck just so we could finish moving. There was no one in the office when we returned the truck so were unable to talk to anyone in person about the battery problem.
Lisa FHad a 9:30 AM reservation, both employees were already busy helping other customers so I stood around waiting for half an hour before I could get the vehicle. That was frustrating.beyond that, the experience was OK.
Matthew HStaff assisted resolving a small pre-rental condition. Nice job.
PAUL SEasy transaction
Douglas OThis is not where I reserved my truck. The truck I booked was not returned to the location of my reservation. I had a crew hired to help with move. This cost me an extra $80 in labor and extra mileage and time as the place I reserved was only a mile from the locations I was moving items between and it took me an hour to pivot to the new location. You need stricter penalties for not returning trucks on time (or rewards for)
JAMES WI did not ask for insurance coverage nor was I told that it was added to the bill at any point. Otherwise, van was great and convenient pickup process. Please refund $15 to me.
John SEasy pick up and drop off
Gurjeet SThe service from the office was professional and quick however the truck was not clean. There were food crumbs all over the seats, cup holders and floorboard. Inside the glove box there was a bag of chips from another renter.
Karen MEverything went well, no issues.
FRANK DFor driving 37 miles in non towing mode your gas price was wickedly steep. If there was a gas station between B and C I would have put gas in. But to drive your “comfort ride” (NOT) out of my way was too much after moving. Highway robbery!
BARBARA Ji was charged fees + fuel when i returned the truck with the correct amount of fuel!!
ARLION JVery professional and accommodating
EDWARD JThe customer contact was indifferent, but the process was quick and the truck worked perfectly.
RICHARD BThe person at the front desk was very nice.
BETH MService by the staff at Compass was excellent!
Charles BThe rep charged us for has even when we had proof we returned it with more than when we got it.
THOMAS NThe gentleman who helped me was very nice and helpful! My only issue is that I had reserved a handcart and when I called the day before to confirm they told me they didn't have one, even though I had reserved it weeks prior. And they just seemed matter of fact about it, didn't apologize for the inconvenience or anything. Just a heads up to make sure you have a back up plan and to call and confirm! Otherwise, it was an easy experience and I would use again!
JODY PI was erroneously charged fees after declining services. I reached out and nothing was done about it.
ROBERT RNothing, everything was good.
BRYANT BI called them and explained but the lady done he looked it up and said bring it here will recommend this location to everyone and for the record this is where I set it up to do my drop off before the lady went in and changed it
MICHAEL MReserved a certain size truck and they didn’t have that size when I went to pick it up. Reserved hand truck and moving blankets and they didn’t have those either. Unacceptable.
BETHANN GExcellent service, personable and professional staff. We came in for information, sign up, pick up and return, and all staff were great each time. Truck was clean and ready to roll
larry pStaff here is the best! Very helpful!
Charles BEverything was completed with ease; the rental process, picking up the truck, returning the truck (after hours using the app). I would recommend this location and U-Haul to anyone who is looking for a rental truck.
JAMES TCompass Self Storage is always helpful with u-Haul rentals. I highly recommend Compass for your u-Haul rentals.
James OIt's been a long time since I've rented a truck, the experience was outstanding from reserving, picking up and dropping off. It was almost too easy. Thanks.
DANIEL GWonderful experience!! Great customer service. Clean location. Would definitely recommend this to anyone looking for a storage unit
ROBERT OOnline photos from the uhaul link did not work
JAMES CCan that was rented had wrappers inside and didn’t smell great
Gene AHonestly the woman who helped me was so incredibly awesome. Smooth and seamless service. Thank you for making a challenging day more pleasant!!!
ALAN KNothing. Staff was extremely helpful and courteous.
ANTHONY KVery smaooth transaction
PATRICK RProcess was painless, van was in good condition.
GEORGE MKeep doing what you are doing. The complete rental process was very efficient and your dealer was professional, courteous, and did an outstanding job!!
EUGENE PEverything was fantastic
GENE AAll good - very nice people. Vehicle was ready and waiting for me
CHRISTOPHER TPicked up truck with 1/4 tank. Drove 50 miles exactically. Filled up to 1/4 tank. Returned truck at 4 office closed. Got charged for full tank fill up and surcharge. I have pics of before and after and it's a pain to get this fixed. Got a text saying the place has no pics. I need another truck this week and will be going elsewhere.
JAMES WThe Nocatee Team was great, kept is simple and efficient!
ANGELA RTruck was dirty. Associate at compass self storage was outstanding.
ROBERT OEasy access and great service from Angela at Compass Storage
AMY RI appreciate that Angela had patience with me to get through my troubled process!
MATTHEW HDon’t add extra fees without authorization. Geez
Yahya AAngela was very nice and friendly
DONOVAN CBet UHaul provider yet!
JOHN PGuy was late and rude. He acted like I was disturbing him for trying to pick up my rental. Always a problem at the place. Workers sleeping in the back. Not doing there jobs. No where to be found when you pick up your rental.
RICHARD WHidden charges.That the online representative conveniently forget to let you know about.
JOSEPH CThe back of the uhaul was not clean There was water bottles left in the hanging bag A container of screws was left and spilt everywhere while driving I returned the truck with same amount of gas and was still charged for a gas fee
JESSICA HThe orientation on using the truck was lacking. No information about how to handle gas, no information on where/how to return truck (pull into gated area or have the front office inspect prior to parking), no warning about getting a text about checking the condition of the vehicle before taking off (did not see the text until halfway through the move). It's a simple check list to go over when someone picks up the truck. Also, I called the number on the rental agreement to try to find out where to park upon returning the truck and I was unable to get the local office. I went through several voice prompts trying to cross-sell me on services and I was never given the opportunity to talk to the local office. Very annoying but not the first instance of corporate insulating local offices from phone calls. I was going to press the "got in an accident". It shouldn't take work-arounds to talk to a live person. Lastly, I booked a furniture dolly as part of the stuff I was renting. However, when I arrived to pick up the truck, I was informed the office did not have a dolly. I received no less than two emails from U-Haul prior to picking up the truck. I relied on having a dolly and If I'd known the location did not have one available, I would have made alternative arrangements. I should have been notified prior to the morning I picked up the truck. On the positive side, the personnel were nice, the truck ran well, and the location was very convenient for my move.
MARK Cgreat job !
DAVID SNo problems with rental. Would use them again.
JAMES AHad a problem using your app, inputting data like driver license and DOB information. Cleared everything up when I arrived for my pickup. Service was very good! Thanks
PAUL SHeidi was so professional and really nice to work with
JUSTIN JNothing - just make sure they get Angela. She was SUPER helpful! She helped make this a great experience.
Kyle MExcellent service.
THOMAS LEasy rent and excellent service at location. Truck was not the best and looked very banged up. Did the job.
KIM NMatthew H. was very courteous and professional. He answered all of my questions from the reservation to pick-up and drop-off. Everything went as I hoped.....
THOMAS BProvide gate code via app instead of in-person, otherwise amazing experience and quick.
caleb H