Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady manager was knowledgeable and kind. I recommended this location to my team.

Rating:

1.0

Requested for dolly and blankets but none of them were there. Reaching out to customer care took more than 30 mins. App enabled renting is not smooth as you have to take multiple steps with the app. I like Uhaul trying to keep the costs low but there shouldn't be any waiting time for reaching out to customer service if things are not going well.

Rating:

2.0

There was debris in the back of the truck and trash in the cab. The passenger side mirror had a large crack in it making it more difficult to see. The location did not have the moving pads and dolly I had reserved. I had to go to a second location to get those items.

Rating:

1.0

I had a very disappointing experience at this U-Haul location. The customer service was poor from the moment I walked in. The employees didn’t even greet customers or say hello. Instead, I had to ask questions first before anyone acknowledged me. The staff also appeared uninterested, with one employee repeatedly yawning, which came across as unprofessional. The biggest issue was that the U-Haul truck I reserved wasn’t ready when I arrived. Because of this, I had to accept a smaller truck, which forced me to make three separate trips to complete my move. Before the change, my rental was expected to cost around $59. However, because I had to make multiple trips with the smaller truck, I ended up being charged for significantly more mileage. While I’m not upset about the money itself, I don’t think it’s fair that I had to pay extra because the reserved truck wasn’t available. Overall, the experience felt disorganized and frustrating. I hope management improves customer service, ensures reserved equipment is actually ready, and treats customers with more professionalism and respect.

Rating:

5.0

Sine confusion at pickup, but worked out quickly

Rating:

3.0

Utility Dolly was not available at this location.

Rating:

3.0

My experience picking up my U-Haul truck was extremely disappointing because of the customer service I received. My reservation was for July 10 at 1:30 PM. When I arrived, the doors were locked and no one was inside. Around 1:50 PM, an employee came around the corner, looked at me and another customer who was waiting with her young son, sighed loudly, and then went inside. He eventually unlocked the door but never apologized for the delay. He barely acknowledged us, didn’t greet us, and continued doing other tasks at a very slow pace before finally asking for my information. Throughout the entire interaction, he was rude and unprofessional. He made both me and the other customer feel very uncomfortable. When I asked if we were going to do a walk-around inspection of the truck, he simply said “no.” He also told me the fuel level was at 1/4 tank, but it was actually on E. Thankfully, I took photos before leaving. When I returned the truck, I showed the pictures to the employee who checked me in. The woman who assisted me during the return was wonderful friendly, professional, and helpful. She completely changed my impression of the return process. U-Haul, please do better. No customer should be treated the way we were during pickup.

Rating:

1.0

Find a staff who actually cared to greet and smile. Someone without rude attitude. Someone who actually at least act like he enjoy his job

Rating:

2.0

The truck they gave me stopped working after only driving about 30 miles and I got stuck on the side of the highway for over two hours. They need to do better maintenance on their trucks.

Rating:

5.0

Technology is advancing so rapidly that I couldn't quite keep up with the mobile-based procedures, but I am very grateful to the staff member who treated me so kindly. Although I had handled the process online beforehand, I hadn't uploaded my driver's license since it was listed as optional; at the office, I had to take a photo and send it via text message, which I struggled to do. It would probably be best for other customers—especially older ones—to upload everything from home before visiting.

Rating:

5.0

Very easy to contract, pick up and drop off. Thanks

Rating:

5.0

More room to get in and out of the parking area.

Rating:

5.0

Staff was great and helpful. I would definitely use this location again and recommend.

Rating:

5.0

The young lady at the facility went above and beyond. She was helpful and made the experience time saving. Definitely will use you again.

Rating:

5.0

Had a great experience with the employees

Rating:

1.0

Lied and said the gas was at 1/4 full. I took pictures AND called to notify gas was even less than 1/8. Returned with the same 1/8th and was charged $30 gas fee!!! Terrible, terrible, horrible service. Truck was dirty when I received it. Please never rent from this location/company. So very disappointed :(

Rating:

2.0

Staff was friendly enough. Truck originally would not start. It had almost 160k miles on it. They did not have 1 single dolly on premises. I paid for one. If inventory is being kept correctly, then you wouldn’t be able to order one online. This was after I went to another location and they did not have trailer I rented.

Rating:

5.0

They were efficient, professional, & got me moved in no time! Definitely will be using them again!

Rating:

5.0

Customer Service was absolutely amazing.!!

Rating:

5.0

Jalesa was very helpful to us. She helped us out when she didn’t have too. Any employer would be lucky to have her!

Rating:

2.0

This truck transmission was the worst of any vehicle I have ever driven. Probably dangerous There was a carpet that was hanging almost over gas pedal which I had to get out of the way. For sure dangerous!! Also I didnt need Ll the blankets I reserved and was told it would be taken off and was not!!

Rating:

4.0

Parking was very limited due to the car dealer next door taking up every available space with their cars. Also, they were unloading a car which blocked the road for a short period.

Rating:

5.0

Todo está perfecto buen servicio bendiciones

Rating:

2.0

Padlock key was not provided, but the padlock was provided. Once it was closed, the truck was locked with no way to open it. Going back to the original location did not help, as they said they weren't familiar with this truck. I then had to drive to another U-Haul location to get a master key, wasting about an hour of my time, during which I was paying movers by the hour, so a lot of money was lost due to U-Haul's mistake.

Rating:

1.0

We reserved 2 dollies, but when we arrived, we were told that none were available. Turns out that wasn't true since another customer showed up to pick up his rental & hadn't reserved a dolly through Uhaul but found one in his truck after we had left. He was nice enough to find us at Home Dept to tell us and offer his HD dolly rental to us. Unfortunately, the Uhaul dollies weren't properly removed from the reservation, so we were still charged for them. Additionally, we returned the truck by 4:30pm the same day but were charged for 3 days of rental for the truck and the non-existent dollies.

Rating:

3.0

The uhaul system froze during in person checkout costing me about 15 minutes of daylight. The truck was "beat to hell" at 108,000 miles on the ODO. The emergency brake mounting plastic was broken and took me a while to find. The truck had a dash warning which prevented me from seeing the ODO. Overall condition of the truck was very poor. I should have requested a newer one as I take very good care of rented equipment. The woman at the desk was very nice and helpful. None of this was her fault.

Rating:

5.0

Great helpful staff. Only difficulty was finding parking to leave our car while we used the truck.

Rating:

5.0

Jelisa provided exceptional service! When I walked in she greeted me immediately. We had a little difficulty finding my contract in the system, but she went above & beyond to make sure my needs were addressed. Jelisa made me feel like a valued customer. I would definitely go back to this location.

Rating:

5.0

The young lady helping me was very professional and helpful. She has a wonderful personality.

Rating:

2.0

A supposedly $45 rental magically turned into a $170. Will not be renting with this company again.

Rating:

5.0

Jelisa went out of her way to help check in the vehicle on a busy day after Christmas drop off. Thanks. As to the location I didn't make go inside. Everything was handled by cell phone. The location was ok as far as I could tell.

Rating:

4.0

I appreciate the self service, but the engine light was on the entire time. One of the air vents was broken too

Rating:

1.0

Customer service representative was very rude and impolite. Need to improve on customer service.

Rating:

5.0

Great staff

Rating:

2.0

Terrible customer service

Rating:

5.0

The associate at this location was very professional, welcoming, and efficient. Easy to work with. The wifi connection was weak and difficult to upload pictures or information. The van was very nice and rode well. I would definitely rent at this location again.

Rating:

4.0

The guy at the desk could have been more friendly, although I was the only person in the office, he seemed irritated. When we waked outside he didn’t give clear instructions as to the steps for examining the the truck

Rating:

1.0

I was charged $127.20 missing/damage fee after returning my U-Haul. There was no damage to the U-Haul, and the only things missing were the dolly and furniture pads that I had reserved and never received when I first picked up my U-Haul, which I had already reported to customer service. I immediately reached out to the email address provided on my receipt to inquire about the charged and have been ignored. So not only did I never receive the dolly and furniture pads I reserved at the first location, but now I'm getting charged for them being missing at the return location.

Rating:

5.0

Very easy and convenient, loved the 24/7 ride share.

Rating:

1.0

Waited 30 min even if I made a reservation. Had 2 customers before me. As I return the truck, I put gas I was still charged $31.50 plus tax. Called store manager and Customer Service, no one is willing to help.

Rating:

3.0

The 1st truck cab was dirty (ashes and dog food) & the back smelled like fish. I was about to switch trucks 11 miles away and it was clean and no smell in the back.

Rating:

5.0

Very satisfied with the equipment and costumer service…thanks!

Rating:

5.0

Nothing needs to be improved. The van was ready , clean and check in process was smooth.

Rating:

5.0

Great experience!!

Rating:

2.0

For the fuel refill, it is very difficult to fill it up to exactly where it was. It was frustrating.

Rating:

5.0

Overall, satisfactory!

Rating:

4.0

Itemize charges, explain what the additional charges are for

Rating:

5.0

Save time and money .... thank you~

Rating:

3.0

No furniture dollies.

Rating:

3.0

I was very appreciative that they went above and beyond when I asked to pick the truck up a little early. The only issue I had was the truck not being completely clean. Something foul was leaking from the bag hanging in the truck and got on some of my furniture. I’m highly upset about this. Idk what it is, but it had a very foul odor and was brown.

Rating:

4.0

The woman behind the counter was great

Rating:

5.0

Everything went well and the store associate was nice. Just wish they had the equipment i requested. Appliance dolly.

Rating:

5.0

The heater or air conditioner wan not working. The fan switch was defective. It was very cold in Atlanta and I tried many times to turn on the heat but fan came on.

Rating:

4.0

Don't up the rent on long term customers without letting them know

Rating:

3.0

I have rented from this location many times. The online self service was a new experience. Slow and long start. Returning was a little less confusing. Hopefully my next rental will not take as long.

Rating:

4.0

I requested an appliance dolly when reserving, this location does not have any appliance dollies available. Either buy some or remove it as an option when reserving.

Rating:

5.0

That location is best Very good customer service Great peoples Professional staff Thank you

Rating:

5.0

Truck was dirty on the inside. Truck did not accelerate well.

Rating:

4.0

I have a major concern. I booked on line and changed date and location. For pick up of a 9' cargo van ,on Nov 16 at A location on satellite bld. This location was no longer a u-haul pick-up site. I called u- haul customer service line and only close location was the Sullivan location fiorva 10' box truck. Delete location on website which no longer service u-haul service.Very frustrating. DD

Rating:

5.0

Great service, fast and easy.