Customer Reviews for Compass Ventures Unlimited
(U-Haul Neighborhood Dealer)

38 reviews

2112 W Kenny Dr   Gonzales, LA 70737

(225) 647-0947

Office Hours

  • Mon-Wed: 9 am–4 pm
  • Thur: 12 pm–4 pm
  • Fri: 9 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(225) 647-0947

2112 W Kenny Dr
Gonzales, LA 70737

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–4 pm
  • Thur: 12 pm–4 pm
  • Fri: 9 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brandon S 
Rating:
1.0

The gentleman at this location seemed nice in our first conversation over the phone. Once I arrived to drop off the location there is no one available and doesn’t seem like anyone is at this location. It looks as if it’s just a parking lot where they have a few trucks/equipment/ parking. On the door to the location is a sign that says for all U-Haul customers to call a number. I called several times with no answer when finally the man from early answered which now he was unprofessional, very rude, not helpful. This isn’t even all of it. Definitely will not use this location or recommend. Very unsatisfied.

Cherrie G 
Rating:
1.0

I was over charge for the u haul .., I will never rent any more.

CATIENA J 
Rating:
5.0

Customer did not leave a comment.

Antoinette R 
Rating:
1.0

Very unprofessional. The attendant was not on site for the reservation time that I scheduled. Instead he was at the vet. On top of that he was late answering the phone to sign off on the rental which caused me to be late to my event. Compass Ventures also charged me two days for renting the trailer when I only had it one day. When I called to inquire the attendant answered with "what up." DO NOT RENT FROM THIS PLACE!!!

John J 
Rating:
5.0

Nothing. Everything was quick and easy.

Francis M 
Rating:
1.0

I was charged for items and services that were unnecessary and fictitious and was unable to contact or communicate with associates for an explanation. Improvement suggestion: Do not do this to future customers if you desire return business.

Chris E 
Rating:
3.0

Customer did not leave a comment.

Kylie D 
Rating:
1.0

Customer service need help, bad!!

Duwan T 
Rating:
5.0

Not a thing. The customer service I received was excellent and beyond my expectation. Quick and painless.

Daniel G 
Rating:
4.0

The employee was very helpful but the app was not.

Patrick A 
Rating:
2.0

Customer did not leave a comment.

Hannah M 
Rating:
5.0

Customer did not leave a comment.

darcie m 
Rating:
4.0

Truck needed front alignment, banana blunts and and beer caps were in cab of truck when I picked it up. The gauge kept telling me add oil even after I did.

DANIEL W 
Rating:
3.0

I was charged for an additional day and the equipment was dropped off on time.

Corey J 
Rating:
5.0

Customer did not leave a comment.

Leslie M 
Rating:
3.0

No one was there to help connect the trailer, and there are no jacks on the trailers. Had I shown up by myself to pick up this trailer I would have been highly ticked off because I could not lift the tongue to attach it ot my.hitch. As it stands,the guy I did bring with me, hurt his back while trying to hookup the trailer by himself! Absolutely ludicrous that you have locations that people do not assist with these things. Leaving people in a lot, left to do the job for you, is NOT running a business!!!

Karen F 
Rating:
1.0

I showed up at 9:15 for my rental and the place was closed. Had a sign on the door saying call number if yoi are in parking lot. Called several times with no response. Absolutely unacceptable! I will never use these ppl again! I don't know if I'll ever use uhaul again!

Gino R 
Rating:
5.0

Customer did not leave a comment.

Justin C 
Rating:
4.0

Everything was good it was my first time and I would you again!

Mark L 
Rating:
5.0

Customer did not leave a comment.

Doug D 
Rating:
4.0

No one was there to help but the location was fine.

Jeffery F 
Rating:
2.0

I'm very disappointed in how things were explained. How the process was. I buy storage units. I will be doing business in the future it will not be with this location. You have my number if you want to try and right this. Ty

Danny H 
Rating:
4.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Absolutely nothing!

Wilfred T 
Rating:
3.0

Customer did not leave a comment.

Jennifer W 
Rating:
4.0

Customer did not leave a comment.

Tyrone B 
Rating:
2.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

EDGAR A 
Rating:
3.0

Customer did not leave a comment.

Bradley S 
Rating:
3.0

The location was very hands off any U-Haul business. To be fair they were concerned with running their business which seemed to not include U-Haul. I had to call a person on the phone to get any kind of help. If it was communicated better then this may not have been an issue

Bradley S 
Rating:
5.0

Everything went smoothly 👍

Thelma G 
Rating:
5.0

Customer did not leave a comment.

Jihad A 
Rating:
5.0

Great service and Communication on process

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

Seth R 
Rating:
3.0

Customer did not leave a comment.

Ricky T 
Rating:
4.0

Customer did not leave a comment.

Alice G 
Rating:
5.0

Customer did not leave a comment.

John K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top