Customer Reviews for Concord Rental
(U-Haul Neighborhood Dealer)

109 reviews

8109 Crile Rd   Painesville, OH 44077
(Next to 84 Lumber just south of I-90 off Exit 200)

(440) 354-5833

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 354-5833

8109 Crile Rd
Painesville, OH 44077
(Next to 84 Lumber just south of I-90 off Exit 200)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rob D. 
Rating:
5.0

Customer did not leave a comment.

ROLAND A. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Improving your on line system would be extremely helpful.

William E. 
Rating:
5.0

Convenient…easy …quick

George P. 
Rating:
1.0

I requested mats to keep my furniture clean and from scratching. No mats were provided. They took about 15 minutes to verify me. The location was put further away then the original reservation. I lost about a half hour in extra driving and waiting for that verification. This location change cost me miles, which cost me money. I'm not thrilled with the experience. The cost of the mats was taken off, but the scratches on my furniture is my problem now. Thanks…

Noah H. 
Rating:
5.0

Great service!

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DAN D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Rental price is too much. Thought it was going to be $100.00. After all the BS was added ended up south of $150.00. Have my own trailer but for $100.00 I'd save a trip home to get it. Not next time.

JOHN B. 
Rating:
5.0

Great people

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

MELVIN M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

System went down, spent 45 minutes on phone to set up new rental. Concord staff work hard and did everything they could do to help. Kept apologizing for the delay and the mess with u haul system not working. Got several wrong messages and texts even after picking up the truck. I only went inside because I wanted to do a cash depoist but the u haul employe on the phone ignored me and use my bank card. Was not a fast and easy process

Janet W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

The Concord Rental location was very friendly extremely helpful. The original pick up location (Federico Tire) did not have the truck that I had reserved for the day. FT person was helpful in calling around to find the size truck needed and available for use.

Michele B. 
Rating:
3.0

Customer did not leave a comment.

Rory E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S. 
Rating:
2.0

Workers couldn't use new system. And the credit card reader didn't work as my card had to put in manually by the check -in worker which exposed me to potential virus... guy was cordial but had no idea how to work system

BOB D. 
Rating:
5.0

Great customer service!! Will return to their shop for sure!! Highly recommended!!

Ron K. 
Rating:
3.0

It felt the wait at the counter once I checked in on the app was a little long, but other than that it was a smooth experience.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Very friendly and helpful in every way. We use the uhaul trucks for large deliveries to our job sites. We always come here!!

RONALD K. 
Rating:
5.0

Friendly and prompt - thanks!

KEVIN M. 
Rating:
5.0

On the first day that I phoned customer service to inquire about a rental, the woman I spoke with was very rude. She didn't want to give me her name when I asked who I was speaking with, and she seemed annoyed that I was asking questions about a unit I've never rented before. I've never experienced an attitude by any other u haul dealer that I've rented from. They need to work on their customer service skills, not a five star review by any means for her. The gentleman when we picked up the unit seemed annoyed as well, but he warmed up a little. Again, not the best at customer service. If they are short staffed, that is an easily solved problem - hire people who need a job. I was disappointed that this dealer is so close to home, but they just aren't appreciative of doing business with people it seems. Sorry I had to leave such a poor review on customer service. Maybe they will learn - better be soon or people will take their business elsewhere.

ROSEMARY E. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

The mobile check in is useless. Wasted 10 minutes of my life trying to get it to work.

David B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
4.0

Man who inspected my truck came in and said the truck was damaged and didn't have any check marks or something. Made me feel like I had damaged the truck when I had not. I explained I had no idea what a check mark was and that I was only texted pictures of the truck to confirm the picture matched the truck. The truck was obviously leaking gas from an issue it had when I picked it up, and yet I was made to feel like I was at fault for other things on the truck that were all clearly on the photos of the truck I acknowledged when I picked it up. Woman behind the counter was very nice and clearly concerned about the gas leak. Probably would use Budget Rental next time only because of the gas leak and the man who made me feel like I was the problem.

William C. 
Rating:
5.0

The man that got me set up was very kind. 10 ft truck was brand new. It was so nice to drive a new vehicle.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

The gentleman who helped me hook it up was very friendly and helpful, as well as the service man who did the purchase

David S. 
Rating:
5.0

too many questions during rental..... the only thing I did not have to answer is blood type. Come on Man! Really. I got married with fewers questions..... Must have been written by a lawyer with too much time on his hands or hers.....

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Very friendly, walked me through the check out process. Would do service again with them.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Nice location, I would recommend this location for rentals.

KEVIN M. 
Rating:
5.0

Super helpful, easy to deal with! Great work!

Jonathan R. 
Rating:
5.0

I originally booked through Chardon location on Chardon Windsor rd. You should reconsider his representation of your company, he's an idiot (Joe). He messed up my reservations, Roy from Concord resolved the issue!

greg S. 
Rating:
5.0

800 number reservations found the trailer I needed nearby. Trailer ready to go, easy hook up.

julie T. 
Rating:
3.0

Even though the equipment's indication lights were not working

Patrick A. 
Rating:
5.0

I informed this location of a problem that was very annoying and that was possibly a tire out of balance or a wheel-this only appeared when the speed was upped to over 55 which happens quite often when taking Interstate highways. I know the signs say 55 but that is very unreasonable to expect in this day and age.

JAMES K. 
Rating:
5.0

Clean trailer, great people to deal with. Have used this location in the past.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Great place and people. Trailer basically new.

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

My experience was amazing! Great customer service

LAQUITA T. 
Rating:
4.0

Customer did not leave a comment.

Rex H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Garland L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

I was very pleased professional and courteous service and got me handled very fast I would definitely go back again ??

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

TAMI K. 
Rating:
5.0

Customer did not leave a comment.

Holly K. 
Rating:
5.0

Fix whatever was wrong with the check in through the app.

Ken M S. 
Rating:
5.0

Nice people, very helpful. Location close to home.

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

LEO K. 
Rating:
5.0

Customer did not leave a comment.

RAY E. 
Rating:
5.0

Great service at Crile!

brian P. 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

I was treated like a priority and felt welcome in their building. This rental company goes above and beyond to make sure I was satisfied. I returned the truck with more gas than it had when I got it just to say thank you!

FRANCESCO N. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
4.0

Crile Rd was an emergency fill in. The Station St location in Mentor was what we originally contracted for, but to our dismay, the truck was not there when we went to pick it up at 7am. on 1/20. The emergency line found the Crile rd truck for us and gave us a $50 credit. The change in venue cost us an extra 16.8 miles in mileage for which I think we should be reimbursed because of Uhaul's failure to fulfill the original contract. Please let us know when you will pay us back for the original mileage.

Rating:
4.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Excellent service

BOB C. 
Rating:
4.0

Ask if they want rental insurance, don't just add it on to the bill

Cassandra H. 
Rating:
5.0

Great staff

tom S. 
Rating:
5.0

Nothing all went well and we had fast and friendly service.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

JEAN R. 
Rating:
3.0

Personnel should become familiar with u-haul pricing and other aspects of the rental agreement. We went ahead and rented the vehicle out of necessity then clarified our rental agreement with the 800 number. I was relieved to find out we had an extra day, had 61 miles included in the rental and was quoted $100 more than it should have been.

CHERYL M. 
Rating:
5.0

Customer did not leave a comment.

DAVE H. 
Rating:
1.0

This drop off site was closed when i arrived, which was not a problem. The problem was that this business had closed gates to the entrances. I had to leave the truck parked at the side of the road outside the gates. Another truck that had been left at the side of the road was already there, but there was just enough room for me to squeeze in the truck I had rented. There was no key drop anywhere around the building. I had to leave the keys in the mailbox outside the building. I would not use this site again!

Brian S. 
Rating:
4.0

You can have the equipment closer to my start location or don't change the price with the different location that was less convenient. Quoted $483.00 When I was asked to change my pick up location the price for the same equipment jumped up to over $543.00. Rental looked like it changed to a broker "Mariana Goldweber" became the renter on my receipt. Shouldn't have taken out insurance, the rental wasn't in my name!!! Couldn't back out of rental with the last minute price change! Too late to change to Budget or Penski. Had I known that you would change the price after quoting it I would have gone elsewhere to begin with. I don't think this is Concord Rentals fault. Agent or Scheduler change price and didn't say a think just you need to pick it up at a different location.

MARIANA G. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
4.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Your web site as well as your people at UHC OF CLEVELAND Regional Traffic Office are useless. The problems I encountered with both will cause me to never use Uhaul again. Your dealer that I rented from was fantastic but Uhaul as a company is clueless and too stupid to deserve my business.

Mark H. 
Rating:
2.0

Tammy is excellent. The gentleman who did my paperwork on the Saturday I picked up didn't want to look up my prior quote. He talked to me with a cigarette behind his ear. Ended up wasting 30 minutes because he didn't know what he was doing. He was very unprofessional. Will never use Concord Rentals again.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

Bobbie T. 
Rating:
1.0

Customer did not leave a comment.

Chyna C. 
Rating:
5.0

All employees knowledgable and friendly, especially Tami. Great place and I will be back when I need to rent a trick again.

JASON K. 
Rating:
3.0

Overall experience was poor. Was not told I had to fill for gas, wasn't explained the different fees I was paying (even am when I asked), wasn't allowed to keep the truck for the time I requested because the location closed earlier than what was reserved online, and didn't have a drop box, and ended up paying 75 dollars more than I was originally aware. Customer service was below average, and I have no desire to use UHaul again if that's what I have to put up with everywhere.

COURTNEY V. 
Rating:
4.0

Despite the confusion from uhaul corporate which told me several things that were not true about a 24 drop off and even the time I was supposed to drop off the store was not even open, the workers were very nice and helpful. Uhaul has many issues to work out and I would not recommend them to anyone.

Kristy R. 
Rating:
5.0

New car transporter, worked very well.

ART L. 
Rating:
4.0

Nice people

LILLIAN M. 
No reviews have been submitted for this location.

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