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becky h
Customer Reviews for Conoco Denver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas station attendant was amazing and efficient.
CECILIA GThe location was not very ideal. It was in a gas station parking lot and the guy the worked there had no idea about the rentals or equipment.
jacob gVery courteous, prompt and friendly service.
Nahla WThe dolly that was provided was not suitable for use on stairways (wheels too small). Other than that, everything was great.
John SThis was a Conoco gas station in Denver with a small little UHaul sign in the window and one UHaul truck on the premise. The person who ran the gas station was friendly enough but seemed puzzled and confused why I was dropping off a UHaul at his location and didn't seem to know if he was supposed to give me a receipt or not!!!
David Kphone check-in/out never works right, but the humans are helpful and friendly.
David MThanks
ziaurahman sGreat return at a gas station. Fill up and return at the same location. Associate on duty was excellent
John EHonestly nothing, I always avoided the gas station UHauls but this was a super pleasant experience. The people here specifically are super great to work with
Colin AThis location needs to be more proactive in customer service. I would not recommend anyone to this location.
James LReally Friendly and helpful
Kirk MCustomer service was great, easy and quick.
Brian CThe truck was okay driving, but the fluids were not checked or filled even though I had estimated 700 miles of driving. There was maybe one ounce of windshield wiper fluid. After 2 hours of driving in Colorado winter conditions I had to pull over because the windshields were so dirty I couldn't see anything. I had to buy & fill fresh fluid and clean all the windows and mirrors to make the truck safe to drive
Roland KNever had any problems renting from this location...very good service!
Bernadine GVery efficient and friendly!!
KIM TThe gentleman who checked me in around 6:35pm was very friendly and helpful. 10/10
Stefan FI did not realize that there was a rental tax, some mention of that would have been helpful.
George BThis is not my reservation. U-Haul did not update the persons email who reserved this trailer. I’m highly disappointed that I continued to receive Robert Mackenzie’s reservation and receipt in my email. Please remove my email address associated with his account. Very disappointed. My email is washingtonmari@yahoo.com.
Robert MThe trucks were found dirty inside They did did not have the second truck in the right place. They had the truck located at a place where it was put was not the must deliverable place to be. Also they did not make sure you had everything you needed. Like a dolly and blankets.
mark kNothing. This was seamless. Much appreciated!
Nathan HThe guy who runs it, was very nice and helpful
Joshua TNo complaints
AWILDA BFast friendly service
Tristen WThere is a giant crack up the side of my unit which caused water damage, mice to be able to come in and make nests as well as birds, which carry bed bugs I've paid so much over the years of storing my belongings to only have to throw most of it away because of all the damage, mold, bed bugs, rat nests in everything.
Caitlin BMen were friendly and very professional. I will definitely be a "repeat customer"
Sister MThe app is trash. Just meet with the clerk instead, way more helpful
Harrison BThe car was not ready. So that meant that I had to drive to the other side of town for a different U-Haul. My business was time sensitive and the new location was in the opposite direction of where I was picking up my things. Because if this I was late and had to drive more miles than I had planned. This made me late making my professional reputation go down for the client I was working for and the money that I had to spend on the rental go higher because I had to spend more on miles and on gas. I usually have great experiences with U-Haul but you guys really fucked me today. I’m sorry for the language but everything normally goes so smoothly and the client I was working for was pissed and took it out on me. I really hope you guys can find a place in your hearts to make this up to me cause doing business with you today sucked. - sincerely someone who has had a good U-Haul experience every other time.
Israel DYo - someone hacked my UHAUL account and rented this. Please call me at 404-620-8373 to cancel this.
Nicholas EThe people working with Uhaul at this location were very friendly and helpful, unlike the customer service agents I had to speak with on the phone. Tip: being human includes flexibility and understanding. The guys at this federal Blvd location understand this well. Much appreciated!
CARMEN RApp did not work for check in. Had to manually check in with the desk which cost me time. Extending time for my rental worked very smoothly, I appreciate that. Cabin of truck smelled of smoke. I believe a message about this during check in would have been helpful because I was worried I might be liable for the smell.
David AHave vehicles clean and ready for the next customer.
David TIt’s wasn’t horrible😁
James AHonestly the mobile check in was not as convenient as it was made out to be. Lost a lot of time on my rental because of it.
Caryn NEmployee was not empowered to reimburse me for the expense of buying an alternative strap to secure my vehicle to the dolly.
DONALD KAll the clerk wanted to know is if we left the unit clean.
Jeffrey KGreat experience
Lisa PThe gas tank was leaking and I could have been hurt so make sure the next person doesn't have to go Through that same experience I had to wait for help on a dark highway for about 3 hours I almost had a panic attack and I also had a child with me.
donna mOnly complaint was a shortage of furniture pads
Jonathan MStaff at pick up was not the friendliest, also I ordered furniture pads when I booked the truck and none were available. Same for the utility dolly.
Jared SFriendly and very helpful
Gerard GNothing to do with the location but the online check in was ridiculous. Took like 10 min to get the verification.
Samuel HEverything good. Very helpful agent.
Sean CWe were told that the gas tank was full---it was not and on the return we started pumping gas and it took way more than we used! The attendant was extremely helpful and only charged us for the appropriate amount. Honest and friendly.
Sister MThey were rude and not helpful to us at all. Refused to help us detach the Dollie from the truck telling me we don’t do that” so here I am a 60 year old woman laying on the asphalt trying to figure out how to do it while he just walked away. Terrible.
Jana SUhaul in Indiana hooked the Dollie up and I put the car on it. Checked it while stopping during our trip like they said to make sure it was secure. Everything went well till we got to this location and the guy working said he “doesn’t detach the Dollie - I would have to. Hello? They said someone would do that when I dropped it off nobody showed me how they put it on or how to take it off!!! He walks out to the truck, tells me o e thing to do and then walks back into the store leaving me a 60 ur old mom and my 25 ur old dau to unhook something we’ve never dealt with in our lives. Not helpful at all!! Like moving across the country isn’t stressful enough, he could have helped us get the Dollie unhooked. Rude!
Jana SI think we should pay the flat rate but miles travelled should be calculated and charged after not before.
Iolani SI need my refunds back still ain't got em Hurry to up
Alexis DClose to Sloans Lake
Reed HWonderful rep helped take my trailer off, was courteous and streamlined checking everything back in.
BENJAMIN DThe online process was good until you hd to pick it up. The authorization process on site was a nightmare and uHaul should prompt you that you require lots of authentication. Also, the lock box is placed over a garbage can making virtually impossible to not touch it. We also did not have the dolly we asked for.
Kristen MSmooth process and friendly staff
Mariah NThe gentleman helping at this location was awesome. Deserves a raise!
Luke AThe truck we received had a broken visor, the cabin smelled very bad, and one of the tire pressure sensors was broken.
Daniel WLocation is well run, organized and always well stocked. Personnel are friendly and so helpful. Vehicle is always ready and clean. A+
Francine F