Customer Reviews for Convenient Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Convenient Self Storage

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Larry T.
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Sean G.
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Andrea R.
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They are always very friendly and extremely helpful. I've used them many times.

minda W.
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Jerry J.
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Aimee S.
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Barney W.
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N/A

Brandon C.
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lucinda L.
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Great customer service and very helpful!

Ashley B.
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Leonard J.
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Awesome customer service and outstanding cleanliness of rental.

Darius L.
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Daryl L.
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Julie J.
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Really like the lock that comes with the truck now so you don't have to buy a lock for 1 or 2 days. Great idea/addition

Chinwendu A.
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Not have a cat in the lobby area and have clean pens/ area . Also U-Haul was not clean and extremely dirty and smelled, cleaning U-Haul especially during this COVID times is essential. I would not want to receive a Uhaul from this location again.

Sharon M.
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Customer did not leave a comment.

Morgan G.
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Nothing, the receptionist was very helpful and she delivered excellent customer service.

Mark F.
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for online checkin, the customer is asked to take several photos. I think it would be good to have a table or someplace to use during that time to complete the online process.

Lori V.
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Larger parking lot, less expensive cost!

Teyona D.
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Mr. Bill and Ms. Betty are the BEST!!!

David B.
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Great people. Awesome service.

CHARLES S.
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Ursula B.
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Phoebe P.
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Terrance C.
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Torri W.
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RANDY P.
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I will never use the 27/7 process again. Had major problems.

Terrance C.
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Ronnie C.
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Very friendly and helpful. Here you are treated like family and not like another number.

David W.
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Great location I was in and out I checked in early online.

Dale Wayne M.
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RHONDA W.
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Estella C.
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Janet J.
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This is my go to place for a U-Haul again the people who run this are friendly and awesome

John L.
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Shuiying H.
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Larry K.
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Willie J.
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HEDY C.
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nicest most helpful staff

DAVID N.
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Marvin W.
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Catherine C.
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The online “Return the Truck” is not user friendly. After going through all the steps taking all the pictures - I had an additional charge of over $23,000 due to mileage of 68k. There was no way to go back to questions to see what I entered as mileage on the odometer. I had to start the process over. Very frustrating.

Rito Daniel G.
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Excellent service, friendly office, Betty is a darling! We will return!

Kerry C.
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Make sure that your trucks are mechanically sound. Got pulled over by the Police 3 time for equipment failures . NO TAIL LIGHTS IN THE REAR OF THE TRUCK. Truck would not start called road side assistance ref #1687201. Had to spend the night at a truck stop until day light. Pushed are move back by a day waiting for the truck to be fixed and then the lights went out while we were driving. Had to get a jump start the next morning to continue the move. By far they worse UHAUL experience I have ever had.

Jonathan C.
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Darrel J.
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Gracie H.
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Very nice person.

Timothy T.
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nothing

James H.
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Customer did not leave a comment.

BEATRIZ F.
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Customer did not leave a comment.

Jason E.
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Very good service. Friendly and professional.

Victoria L.
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Had a wonderful experience renting a van from this location. Friendly and helpful, this was the first time I have ever rented a moving type vehicle and I could not have asked for a better experience! Thank you!

Daniel A.
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Carol P.
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Terri R.
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No

Janet J.
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Everything was Perfect, the people who run this establishment are the greatest. Thank you

HEDY C.
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Customer did not leave a comment.

Bronda W.
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My visit there was amazing... I felt I was renting from family instead of a business. I was offer good conversation, advice, customer service and donuts ??????. I would definitely go back.

KARLA O.
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Outstanding customer service and I only have great things to say. Thank you

Charleston B.
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Excellent customer service. Very friendly.

Robert S.
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Customer did not leave a comment.

MICHAEL B.
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excellent customer service and a very friendly and courteous staff member

Ralphael O.
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The lady at the counter was exceptional friendly highly recommend

Sheila B.
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It was raining and the truck leaked saturating our boxes.

Willie J.
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Service was provided with expediency and courtesy.

Derek M.
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The attendant at the front desk was very personable and friendly. She helped us save money on our rental by offering suggestions and she was instrumental in helping us navigate the area.

john W.
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The automatic transmission in the truck I rented needs some work. It seemed to stay in low gears even when I was going downhill and would not shift to higher gears until speed was built up to 35 or 40 miles per hour. Everything else was quite satisfactory for a three-hour use and sixteen travel miles.

Matthew K.
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HEDY C.
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They are super friendly and very efficient. Thank you

Michael P.
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Robert B.
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Lori M.
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The folks at this location are wonderful and take pride in what they do, as evidenced by a very clean facility and a perfectly clean truck. If you need a truck select Convenience Self Storage to pick it up! NO improvement needed.

Dan R.
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Customer did not leave a comment.

Stephen M.
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Helpful. Friendly. Thanks

Dolores M.
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Customer Service was excellent, ease to rent and return was fast, Van was in perfect shape and had rear camera. I will use and recommend THIS location 6600 Granbury Road to all my family and friends. We got off to a late start had car trouble and they referred us to a mechanic who was mobile so he fixed our vehicle while we were moving. They started our time at 10:00 not 9:00 because of our delay. THANK YOU!!!

Ben A.
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HEDY C.
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Troy R.
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leona L.
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I have been trying to reach a human being for the last three days on the phone without success. THE WORST CUSTOMER SERVICE EVER! I HAVE AN ISSUE WITH YOUR BILLING SYSTEM, GUESS ILL HAVE TO CONTACT MY CREDIT CARD COMPANY TO HANDLE THIS MATTER!

Cory C.
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Top notch staff and service. Great rental experience!!

MICHAEL K.
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I will definitely be a repeat customer!

Wilhelm S.
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Customer did not leave a comment.

Danise H.
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Betty & Bill are wonderful people ! They do an amazing job accommodating the needs of their customers! This includes me & my husband Steve. It was a great experience!

Margaret D.
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Customer did not leave a comment.

Cheryl M.
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The receptionist was very pleasant and accommodating.

Brenda C.
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Customer did not leave a comment.

Chris C.
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Clarify the time the truck will need to be returned before checkout! And have an option to extend rental period by at least a day (perhaps a certain amount of time before it is supposed to be returned). I was able to handle my situation by calling U-Haul and speaking with a representative, but it stressed me out an would have been much easier to handle online.

Susanna H.
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Wilhelm S.
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Friendly people at this location.

Thelma H.
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Lady at desk was really nice and generous thank you

Margaret D.
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Andrew C.
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We enjoyed dealing with them. They we're so friendly and accomodating. We can't wait to seek their service again. 2 thumbs up for Uhaul at Grnandbury!!!

Susanna H.
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Love the owners of this location! Great experience

Lawrence C.
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Great customer service from both the owners/operators. This is a location I will use anytime I have a need to rent moving truck.

Robert U.
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Customer did not leave a comment.

leon H.
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When I first walked in. The lady at the front was extremely rude, even cussed at me. & started to argue with me. I don't know if she was having a bad day or what. But that's unacceptable. I've never had that happen to me before. & if I wasn't so pressed on time & the need of a truck I would have never rented the truck from their in the first place. Last time I ever rent a u-haul.

Terrance C.
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n/a

Laeron R.
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vernon D.
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Susanna H.
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No reviews have been submitted for this location.

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