Honest record keeping of fuel markings. Gave us a paper that was not accurate and let â€œrenter bewareâ€ to catch it or not. Trucks should have a full tank to check in and should be full at check out. Quibbling over a fraction of a mark and charging exorbitant amounts as punishment; not allowing the renter to refuel to correct. We returned the truck with the exact level of fuel (picture to prove) but didn't catch that it was different than paper; off by fractionâ€”charge $9. The check in app doesn't work; after 45 minutes we gave up because it was cutting into our moving time. Pictures of truck and dash gauges not enough. Renter Beware!!! We will try another company next time even if it is higher priced. Might be better to rent a SUV or van from car rental co and make multiple trips.EARNEST W.
Customer Reviews for Convenient Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was totally satisfied!ROGER C.
The website couldn't find my reservation even though I had a confirmation code and check in link, so I couldn't check in after hours. Thankfully, the store owner called me (after hours) to make sure everything was OK, and was able to put me in contact with a direct uhaul number, instead of the 1-800 number where the wait to speak with a rep was going to be 59 minutes.SARAJ N.
Customer did not leave a comment.James C.
Very dirty vehicle. Everything cost you money. The office was like something out of the 90's therefore the appeal was not there for this being 2021.JORAIL J.
Keep up the good work ðŸ‘SAMUEL E.
Good serviceJOSE M.
Customer did not leave a comment.Mario M.
Great customer service, was very pleased with the serviceCarmen R G.
The guy that checked us out was very accommodating and even offered to look for a larger truck if i thought i needed one. From the description of the sizes of trucks, I think this information needs to be changed. I had originally reserved a 26' truck which is for a 4-5 bedroom home. I downsized to a 20-foot truck because I only have one bedroom set, 2 sofas, 1 set of living room furniture and my personal belongings. This truck was not big enough so I now have to make another trip to Fort Worth, hire 2 men to load truck, drive to Houston, hire 2 more men to unload truck plus pay for gas. This move will cost me twice a much since the calculations as to what will fit in each truck is underestimated.AUSTIN A.
Customer did not leave a comment.DEVON R.
Customer did not leave a comment.THOMAS L.
I stopped by the office and told him I needed a truck and appliance dolly to move a refrigerator. He was helpful alerting my online order and explaining the after hours process. Except he didn't tell me the truck had NO RAMP and that a refrigerator would NOT FIT in it. I wasted my money!Michael P.
The process worked fine, although checking in on mobile took quite a while. My only real complaint (which I STILL have not heard from customer service) is that I reserved two furniture dollies but they were not in the truck which we realized too late. I'm still seeking a refund for those. Please advise the best way to do this.Barry C.
the personnel were excellent.....friendly, efficient,Vince W.
Customer did not leave a comment.Theresa S.
Again, very friendly and helpful. Dropping off was so easy.Thomas G.
Customer did not leave a comment.Mitchell F.
The air conditioning was horrible in this truck. I was soaking wet with sweat when I got to my destination and I had the ac in high the whole trip.Thomas B.
Customer did not leave a comment.Margaret O.
We returned the truck 3hrs after rental, with the same gas as rented. We did the after hours online return as the office was closed. The truck was marked as returned two days later, with an additional fuel charge. There was nearly $100 more charged to the rental then the original contract.Joe M.
Customer did not leave a comment.David B.
Nothing my experience as usual with convenient storage was awesome!KIMBERLI T.
When picking up and dropping off a truck after hours, the parking area is very dark. I also requested one order of furniture quilts and they were not in my truck when I picked it up. The truck also had way more mileage than I thought U-HAULs were even allowed to have. All in all, I was able to get my job done, but I don't know that I'd choose this location again.Douglas W.
Cori was incredibly helpful! Walked us through the steps very clearly.ISHNA S.
The paperwork I received was stating it was 3/4 of a tank full of gas when I picked up the truck and the truck only had 1/2 and I had to pay it.BLAKE L.
Need more equipment (dollys)Roxanne B.
Front desk had a good customer serviceKEISHA B.
Be accurate with the turn in information. Ours was a problemâ€”it was a one way rental.David M.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Ryan F.
Too expensive Will try other providers in the futurePHILIP G.
Wonderful experience! Did the 24/7 mobile pick up and everything went so smoothly!Tenille O.
Nice people, easy to work with.Walter H.
Customer did not leave a comment.CORY B.
Customer did not leave a comment.JOSHUA S.
Had trouble after i turned in the truck, i couldn't use the u-haul web site, it could not track my location using GPS, i tried using my phone and tried a few times, then i had my daughter try her phone and again it would not work on her phone eitherWarren S.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.CARLOS R.
Uhaul and they're so called dealers are a hoax my uhaul expenses was only 69.45 , here they come with this oh u owe 44.05 crap when they was given 100 down, there's no way Then there representative keep saying I don't knowDAPHNE M.
Great service.Marty P.
The front desk employees need to be more knowledgeable about the computer systems and process.Richard W.
The guy that helped us was so nice and friendlytina B.
Customer did not leave a comment.Larry T.
Customer did not leave a comment.Sean G.
They are always very friendly and extremely helpful. I've used them many times.Andrea R.
Customer did not leave a comment.minda W.
Customer did not leave a comment.Jerry J.
Customer did not leave a comment.Aimee S.
Customer did not leave a comment.Brandon C.
Great customer service and very helpful!lucinda L.
Customer did not leave a comment.Ashley B.
Awesome customer service and outstanding cleanliness of rental.Leonard J.
Customer did not leave a comment.Darius L.
Customer did not leave a comment.Daryl L.
Really like the lock that comes with the truck now so you don't have to buy a lock for 1 or 2 days. Great idea/additionJulie J.
Not have a cat in the lobby area and have clean pens/ area . Also U-Haul was not clean and extremely dirty and smelled, cleaning U-Haul especially during this COVID times is essential. I would not want to receive a Uhaul from this location again.Chinwendu A.
Customer did not leave a comment.Sharon M.
Nothing, the receptionist was very helpful and she delivered excellent customer service.Morgan G.
for online checkin, the customer is asked to take several photos. I think it would be good to have a table or someplace to use during that time to complete the online process.Mark F.
Larger parking lot, less expensive cost!Lori V.
Mr. Bill and Ms. Betty are the BEST!!!Teyona D.
Great people. Awesome service.David B.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Ursula B.
Customer did not leave a comment.Phoebe P.
Customer did not leave a comment.Terrance C.
Customer did not leave a comment.Torri W.
I will never use the 27/7 process again. Had major problems.RANDY P.
Customer did not leave a comment.Terrance C.
Very friendly and helpful. Here you are treated like family and not like another number.Ronnie C.
Great location I was in and out I checked in early online.David W.
Customer did not leave a comment.Dale Wayne M.
Customer did not leave a comment.RHONDA W.
Customer did not leave a comment.Estella C.
This is my go to place for a U-Haul again the people who run this are friendly and awesomeJanet J.
Customer did not leave a comment.John L.
Customer did not leave a comment.Shuiying H.
Customer did not leave a comment.Larry K.
Customer did not leave a comment.Willie J.
nicest most helpful staffHEDY C.
Customer did not leave a comment.DAVID N.
Customer did not leave a comment.Marvin W.
The online â€œReturn the Truckâ€ is not user friendly. After going through all the steps taking all the pictures - I had an additional charge of over $23,000 due to mileage of 68k. There was no way to go back to questions to see what I entered as mileage on the odometer. I had to start the process over. Very frustrating.Catherine C.
Excellent service, friendly office, Betty is a darling! We will return!Rito Daniel G.
Make sure that your trucks are mechanically sound. Got pulled over by the Police 3 time for equipment failures . NO TAIL LIGHTS IN THE REAR OF THE TRUCK. Truck would not start called road side assistance ref #1687201. Had to spend the night at a truck stop until day light. Pushed are move back by a day waiting for the truck to be fixed and then the lights went out while we were driving. Had to get a jump start the next morning to continue the move. By far they worse UHAUL experience I have ever had.Kerry C.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Darrel J.
Very nice person.Gracie H.
Customer did not leave a comment.James H.
Customer did not leave a comment.BEATRIZ F.
Very good service. Friendly and professional.Jason E.
Had a wonderful experience renting a van from this location. Friendly and helpful, this was the first time I have ever rented a moving type vehicle and I could not have asked for a better experience! Thank you!Victoria L.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.Carol P.