Customer Reviews for Cook Vineyard Management

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cook Vineyard Management

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Patrick C.
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Customer service was warm and excellent and fast. Thank you for getting me the vehicle I needed!

Michael R.
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somewhat difficult to locate;poor signage

VERONICA B.
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Easy,convenient & courteous!!

RICKY T.
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While the equipment was ready and clean for pick up, the location is not run in a very smooth manner. They insist customers make separate purchase transactions for the equipment and for the supplies which just doesn't make sense and makes it take a lot longer to check in and out. I also caught a mistake when we were being rung up and a call had to be made because they weren't familiar with the POS systems and that was kind of frustrating. Another error happened when making a return and it took forever to try and figure out. In the end it wasn't remedied, but I did get the refund. Overall, we got the truck and some supplies so that was great. It would have been helpful if they had asked us if we needed certain key items for a move since this is their area of expertise and not ours. The location is easy to get to and they guy there was nice, just not real efficient.

LLOYD D.
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Customer did not leave a comment.

HOWARD S.
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David is the best

ALBERTO G.
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Customer did not leave a comment.

NEIL H.
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edmond K.
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Laura C.
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JON S.
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David Cook is one of the most professional and customer service focussed people I have met. F

PAUL WILLIAM A.
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Nothing

Mariangela S.
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Customer did not leave a comment.

Claire L.
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Customer did not leave a comment.

RUSSELL G.
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Quick, and easy... no complaints. Very courteous service.

LESLIE B.
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Customer did not leave a comment.

James B.
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The original reservation was at another location. However, I spent 75 mins attempting to call Uhaul who then transferred me six SIX times to figure it out. I had my 1 and 3 year old with me all along w the wife. It was awful. I have not used Uhaul since Canada and this experience underscores why. 3 hours to rent a truck that is 3 miles from home. Wow. $50 refund is the tip of the iceberg. I wanted to post on my MBA twitter account but have not had time to sit down and not be upset about it. Positive: the Silverado truck was very nice to drive.

JANICE G.
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Great service. Always a pleasure to use this location for renting trucks. Owners are great and always provide a five star customer service experience.

ADDIE S.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Suzanne B.
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I was supposed to pick up the vehicle in SF where I live, but was told I had to pick up in Sonoma instead so spent two hours and $100 to even get the vehicle.

homer O.
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Customer did not leave a comment.

Artemio M.
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Customer did not leave a comment.

DAVID H.
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Very helpful and nice.

LINDA H.
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Kiersten was friendly and helpful. Great experience!

JAMES C.
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Customer did not leave a comment.

Glenn G.
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It is your computer system, not the vendor I have a problem with. All of my pre-loaded information was not available to the vendor. Also, your system glitzed out several times while I tried to load info and your customer support was terrible referring me to a Q & A that I already looked at which was no help.

JACOB H.
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The Uhaul dealer in Sonoma, CA was one of my best experiences with Uhual I have had. Very good customer service and a very nice location.

Scott G.
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There was a U-Haul drop off location and a half a mile from our location instead we got sent 17 miles away We called but they would not change Our drop off location very sad Worst U-Haul experience to date

JOSE M.
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Customer did not leave a comment.

David D.
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Other than that fact that the area was good, I returned the trailer days before it was scheduled to be returned and received no discount and the trailer can be rented out again. Seems kind of strange to me that you don't get money back for returning items earlier than anticipated and do not receive a discount. I guess that's how you make extra money

SUSAN P.
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Customer did not leave a comment.

JANICE G.
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Excellent service.

Justin G.
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One of the best Uhaul locations I've ever used. Super friendly and helpful staff.

Kelly M.
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Best customer service ever! Reliable, professional, knowledgeable and so kind! Made the moving process so much easier!!! Can't say enough great things!!!

Ed C.
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Customer did not leave a comment.

LISA L.
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They were efficient, quick, and very nice and accommodating! I highly recommend them for their excellent customer service!

JANICE G.
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Great service. Very helpful and friendly owners.

DANIEL T.
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Always try to run trucks to car wash when you have time. Very good service.

Tim B.
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Nothing. David Cook was amazing! He made my 75 year old friend's day when he called him my "son"! I'm 60! (that says something about me, I guess.) He runs a great shop and everything is up front and ready to go.

Sarah A.
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Customer did not leave a comment.

Evelyn G.
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I love that I was able to pick it up before going to work early In the morning

Rod T.
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Customer did not leave a comment.

James C.
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On-line process worked efficiently. Location is convenient and service was excellent

BETHANY W.
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Brand new pick-up truck, worked great, was very comfortable.

cress F.
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Customer did not leave a comment.

Leah J.
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David is always welcoming and very helpful

Michael B.
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Customer did not leave a comment.

Raymond P.
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Hard to find key drop off box and took over an hour to drop off vehicle

Melissa B.
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Customer did not leave a comment.

Chris K.
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Customer did not leave a comment.

Michael D.
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Michael B.
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Michael B.
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The operator Dave wood was a great help and the truck was the nicest I have ever rented

Brian H.
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Excellent and friendly service at this location.

John A.
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Doesn't get any better!

Miki K.
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Easy and reasonable to rent. I will do it again in the future

Maximilian M.
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Customer did not leave a comment.

Gary H.
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The owner was helpful and friendly. After a long day of moving, it was nice to have him take care of the transaction. Much appreciated!

john D.
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The owners were of the kindest, most polite and helpful sort. I myself feel horrible about the condition I left the van due to not having a place to drop my cargo and running out of time. Otherwise I would have. Been forced to return it with a load of crap in it. I'll make it up to them somehow very soon.

Stephen C.
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This was just a truck drop off location. I didn't interact with any staff

Andre S.
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TRUCK WAS SUPER DIRTY

Ryan K.
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Customer did not leave a comment.

Philippe B.
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Customer did not leave a comment.

Herbert S.
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Could not find lockbox or dropbox to return key

Ray R.
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Customer did not leave a comment.

ZACH H.
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Though I spent 4hours downloading app and dealing with 24/7 service, I got the help I needed eventually

Kermit H.
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The folks were very friendly and helpful. I would definitely rent from them again!

AMY G.
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Customer did not leave a comment.

Mike C.
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Customer did not leave a comment.

James W.
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I was unable to download the app because there is no service on 8th street so I could not complete the return service but I called them and they took care of it.

Shellie B.
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The check out process was very frustrating. There wasn't any internet service at the location so I had a difficult time logging on, receiving the U-Haul code via text, taking pictures, and knowing where to drop the key. The key drop box was not clearly labeled.

Elizabeth B.
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Easy, fast and very friendly and helpful. Definitely will use this location every time.

Gerald R.
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Customer did not leave a comment.

bob J.
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Customer did not leave a comment.

Shane R.
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Customer did not leave a comment.

Linda N.
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Daniel G.
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Customer did not leave a comment.

Kristina E.
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A very smooth and simple process. Nice clean facility and very friendly and helpful staff!

Pamela F.
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David was wonderful!

Jennifer G.
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This was a really easy and convenient spot. The staff was really nice ???? They made the whole experience a complete success. I will use them again.

CIARAN M.
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Customer did not leave a comment.

Jason S.
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Why the discrepancy from location to location concerning price/ rate?

LLOYD D.
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Customer did not leave a comment.

LLOYD D.
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Customer did not leave a comment.

Perak N.
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Customer did not leave a comment.

Patricia D.
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Very accommodating, Professional, kind. I will use them again if I ever need to! THANK YOU!!!

peter W.
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interior was dirty. required sweeping and a wipe down with soap & water

Robert R.
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Jan was awesome. Really helpful. I returned the van to the wring location, but she made a few calls and saved me a trip. So friendly too. Five stars for Jan.

Jose R.
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Very friendly and helpful...

peter W.
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Customer did not leave a comment.

John C.
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The truck smelled like someone had been smoking in it and I had to keep the windows down in spite of the hot weather. In addition, the windows were dirty and the truck bed hadn't been cleaned.

Alexander M.
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Customer did not leave a comment.

tony P.
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Customer did not leave a comment.

Michael B.
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LLOYD D.
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Customer did not leave a comment.

Drew L.
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Richard M.
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Customer did not leave a comment.

ANNA F.
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Customer did not leave a comment.

timothy T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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